Unable to connect to internet

Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › Unable to connect to internet

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  • September 8, 2023 at 9:01 am #23157
    Anonymous
    Inactive

    Hi all,

    Last night i tried to watch some content on iplayer.

    I got a message saying that i need to connect my box to the internet. A bit confusing as its been set up from the day i bought the box!

    Anyway i pressed connect and a message told me i was connected up.

    But whrn i attempted to ooen iplayer (and others: uktv play etc) i got the original message. Telling me that my box wasnt connected.

    I’ve seen that this is an issue on another section of the forum (HB 1000s) so it is obviously an ongoing problem.

    Any ideas?

    Thanks.

    September 8, 2023 at 10:06 am #112731
    Anonymous
    Inactive

    Same here on my 1100S. Tried to open YouTube in On Demand screen. Told to connect to internet. Click on connect etc….told I am connected. Click on YouTube icon…same again. Started some time yesterday. Still happening this morning.

    September 8, 2023 at 10:21 am #112732
    Anonymous
    Inactive

    Thing is I’ve also got a Humax Freeview box and the On Demand is working fine there…

    September 8, 2023 at 10:39 am #112733
    Anonymous
    Inactive

    I’ve contacted Humax support.

    No reply yet…

    September 8, 2023 at 12:10 pm #112734
    Anonymous
    Inactive

    Cross posting from another thread – hopefully that’s ok:

    This happened to me yesterday (7th sept 23).

    Did some packet sniffing on the network and discovered it is a DNS issue.

    The Humax host

    Code:
    test.humaxtvportal.com

    is not resolving properly:

    Code:
    test.humaxtvportal.com. 43200 IN CNAME humaxwebtest.cloudapp.net.
    humaxwebtest.cloudapp.net. 10 IN A 0.0.0.0

    I have emailed uksupport@humax-digital.co.uk – not sure if we’ll get any response.

    This is probably the app they use to test broadband speed.

    September 9, 2023 at 11:00 am #112735
    Anonymous
    Inactive

    Just got a reply from Humax to say they are in receipt of my query and its being looked into.

    September 9, 2023 at 11:11 am #112736
    Anonymous
    Inactive

    Apologies, I’m crossposting in two threads, I’ve fixed it on my network by locally defining the missing IP address for test.humaxtvportal.com.

    https://myhumax.org/forum/topic/hb-1000s-no-internet-connection/page/2#post-99589

    Humax need to reconfigure their DNS configuration.

    September 11, 2023 at 11:09 am #112737
    Anonymous
    Inactive

    Good news all, everything working again!

    September 11, 2023 at 1:52 pm #112739
    Anonymous
    Inactive

    Confirmed – this is now fixed. They have reconfigured host

    Code:
    test.humaxtvportal.com

    to IP Address:

    Code:
    20.123.36.129

    September 11, 2023 at 4:31 pm #112740
    Anonymous
    Inactive

    Yipee. Mines good now so thats great

    September 13, 2023 at 10:15 pm #112741
    Anonymous
    Inactive

    Is it just me or is it broken again ??

    Box shows an ethernet connection but it cannot load “on demand” page.

    Dave

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