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I get the following message quite a bit on BBC NEWS HD and less frequently on Channel 4 HD (and also the +1). The full message is “The receiver is not receiving a signal or the signal is too weak”. There is a blank screen with this message and it can show this from anywhere between 1 to 5 seconds but then it will show the program on the channel properly. Does this sound like a faulty unit and should I take it back for a replacement (I’ve only had it less than 3 weeks). Or is it a genuine signal issue just for a couple of specific channels and I’ll just have to live with it?
boogersa – 45 minutes ago »
I get the following message quite a bit on BBC NEWS HD and less frequently on Channel 4 HD (and also the +1). The full message is “The receiver is not receiving a signal or the signal is too weak”.
When tuned to BBC News HD what is the signal strength and quality as reported by the Humax?
To add to Martins response…
Watch BBC News HD
You can check signal strength/quality via:
Settings
Channel Settings
Signal Test
hi. unfortunately by the time I get in to check the signal strength the picture has appeared. But it is 77% strength and 100% quality when there is a picture.
I had this problem when I upgraded the 4000t to the new software. I when back in & re downloaded all the programs then it worked ok!
I’d keep an eye on it, happens to mine randomly. Signal strength fine. The thereshold for that black screen needs adjusting in my opinion, or it shouldn’t be so disruptive.
I know it’s a bit late, but I had this happen on mine within the first couple of weeks until by 6 weeks it was all channels. The box had to be returned.
shaunb51 – 12 hours ago »
I know it’s a bit late, but I had this happen on mine within the first couple of weeks until by 6 weeks it was all channels. The box had to be returned.
Did you have a replacement 5000T and is that now working?
This is interesting as I had the same problem with BBC NEWS HD yesterday on my 1 week old 5000T. The only thing that has changed on the Oxford transmitter in the last week is that RF channels 31 (COM7) and 55 (COM6) have been swapped so BBC NEWS HD is now on 55. I did a SMART retune which worked with no obvious problems and when I have a signal its 79% strength and 100% quality.
A survey on the 5000T of all the RF channels returns 100% quality on all of them and the following strengths:
31: 88
37: 87
50: 88
53+: 89
55: 79
57: 91
59-: 83
60-: 84
I am new to Freeview, as a recent defector from Freesat, so I don’t know if that is good or bad. I did read another article saying anything above 75% signal strength can be too much for some tuner equipment to handle, so I don’t know if that is the problem, but there are no warnings in the 5000T manual about too much signal.
Any thoughts appreciated.
Playing the first few seconds of recordings shown as broken removes the error, replacing the broken thumbnail with the first frame of actual video.
DavidRW those figures look fine, some of mine are 100% quality and low as 40% and I still get random failures. Tipping Point in HD was a regular.
If I look at the same programmes recorded on a HDRFOX-T2 they all seem to have 30-40 frames of black video at the beginning. As another poster observes it seems to be a timing issue with the box interpreting black video and no audio as no signal.
davidrew – 1 hour ago »
A survey on the 5000T of all the RF channels returns 100% quality on all of them and the following strengths:
31: 88
37: 87
50: 88
53+: 89
55: 79
57: 91
59-: 83
60-: 84
I am new to Freeview, as a recent defector from Freesat, so I don’t know if that is good or bad. I did read another article saying anything above 75% signal strength can be too much for some tuner equipment to handle, so I don’t know if that is the problem, but there are no warnings in the 5000T manual about too much signal.
You certainly have adequate signal strength. If anything it is a bit high but I wouldn’t expect it to be a problem.
davidrew – 1 day ago »
shaunb51 – 12 hours ago »
I know it’s a bit late, but I had this happen on mine within the first couple of weeks until by 6 weeks it was all channels. The box had to be returned.
Did you have a replacement 5000T and is that now working?
This is interesting as I had the same problem with BBC NEWS HD yesterday on my 1 week old 5000T. The only thing that has changed on the Oxford transmitter in the last week is that RF channels 31 (COM7) and 55 (COM6) have been swapped so BBC NEWS HD is now on 55. I did a SMART retune which worked with no obvious problems and when I have a signal its 79% strength and 100% quality.
A survey on the 5000T of all the RF channels returns 100% quality on all of them and the following strengths:
31: 88
37: 87
50: 88
53+: 89
55: 79
57: 91
59-: 83
60-: 84
I am new to Freeview, as a recent defector from Freesat, so I don’t know if that is good or bad. I did read another article saying anything above 75% signal strength can be too much for some tuner equipment to handle, so I don’t know if that is the problem, but there are no warnings in the 5000T manual about too much signal.
Any thoughts appreciated.
I’ve been dealing with pc’s etc since I was 14, a lot less now, but it means I knew a good deal of the basic checks.
Short answer is, yes the 5000T does work however, I do not have a HD tv and from my initial reading regarding moving/copying and playing HD recordings on other devices, due to their encryption (I need to dig deeper on that), I do not record in HD and in fact I have deleted all the HD channels and I had to go through and delete a load of other channels as the box stupidly pick up Wales and West, which caused a great deal of problems.
I moved the box around the house to check the signal as I have a 4 way amplified spliter in the attic running of 1 digital arial however it is powering 6 outlets. It also helped that I had 2 other PVR’s here which I could move at the same time to check for problems.
I was on the phone to Humax yesterday regarding transfering files and they stated they were aware of problems with that issue and are looking to get a new firmware upgrade out.
Have a search around and if you cannot find the answer, give them a ring, get the issue reported within the first month and if it continues then I don’t think you have to take their offer to repair, but insted you can ask for a return and refund.
shaunb51 – 2 minutes ago »
davidrew – 1 day ago »
shaunb51 – 12 hours ago »
I know it’s a bit late, but I had this happen on mine within the first couple of weeks until by 6 weeks it was all channels. The box had to be returned.
Did you have a replacement 5000T and is that now working?
This is interesting as I had the same problem with BBC NEWS HD yesterday on my 1 week old 5000T. The only thing that has changed on the Oxford transmitter in the last week is that RF channels 31 (COM7) and 55 (COM6) have been swapped so BBC NEWS HD is now on 55. I did a SMART retune which worked with no obvious problems and when I have a signal its 79% strength and 100% quality.
A survey on the 5000T of all the RF channels returns 100% quality on all of them and the following strengths:
31: 88
37: 87
50: 88
53+: 89
55: 79
57: 91
59-: 83
60-: 84
I am new to Freeview, as a recent defector from Freesat, so I don’t know if that is good or bad. I did read another article saying anything above 75% signal strength can be too much for some tuner equipment to handle, so I don’t know if that is the problem, but there are no warnings in the 5000T manual about too much signal.
Any thoughts appreciated.
I’ve been dealing with pc’s etc since I was 14, a lot less now, but it means I knew a good deal of the basic checks.
Short answer is, yes the 5000T does work however, I do not have a HD tv and from my initial reading regarding moving/copying and playing HD recordings on other devices, due to their encryption (I need to dig deeper on that), I do not record in HD and in fact I have deleted all the HD channels and I had to go through and delete a load of other channels as the box stupidly pick up Wales and West, which caused a great deal of problems.
I moved the box around the house to check the signal as I have a 4 way amplified spliter in the attic running of 1 digital arial however it is powering 6 outlets. It also helped that I had 2 other PVR’s here which I could move at the same time to check for problems.
I was on the phone to Humax yesterday regarding transfering files and they stated they were aware of problems with that issue and are looking to get a new firmware upgrade out.
Hve a search around and if you cannot find the answer, give them a ring.
There is no such thing as a digital aerial. It’s a analogue device receiving the same analogue UHF carriers as any other UHF Aerial.
The fact that the modulation happens to carry digital rather than analogue data is irrelevant. It’s a sales con designed to sell new aerials to those who think they need new aerials, when in fact 99% do not. Only reason you might need a new one is if your present aerial is a group one and carrier frequency changes put them out of group for your present aerial.
This site is an excellent resource for all things related to terrestrial TV reception.
Freeview is having issues at this time that reduces the signal strength and quality. A retune after they have finished in your area, for example for me on crystal palace I should retune on or after the 21st of march. Check Future Work
Andy
I was just about to post on this subject but with different channels affected.
The ones that effect me are all on UHF ch 35, which constantly posts a weak signal, and includes channels I watch regularly – BBC FOUR HD, 5Star +1 and Forces TV. However the problem also extends to my LG TV and other TVs in my house (two more LGs and a Sony) because we have the one aerial and its first port of call is my dad’s set-up downstairs. As it happens, if my Dad has his blu-ray/Freeview HDD recorder on I can’t get these channels until he switches it off again.
But the difference is that whilst my TV tends to be a bit more resilient in retrieving the signal, my 4000T is still unable to pick up a signal at all – a bummer if I want to record something on these channels.
So here is my dumb question for you to roll your eyes at: is the receiver on the 4000T weaker than my TV’s? And would it be wiser to get my own aerial and would that sort the problem?
Thanks in advance.
Do you have any kind of separately powered amplifier?
If you do, check the settings of your Dad’s pvr to see if it has any options to output a voltage (usually 5v) to the amp. If the settings are there and they are on, turn it off. If your problem only happens when your Dad’s pvr is operating, I suspect that this is the culprit.
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