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HDR1100S in Scotland, box has my postcode OK.
It’s possible I’ve not used STV player before but I thought I had.
Nonetheless last night I attempted to use it.
STV player startup (now) requires a postcode. Either from On Demand or TV guide. A postcode with a green tick is already filled in on that page and an accept button highlit. However clicking OK on the remote doesn’t do anything.
I tried clearing and re-entering the postcode on the STV startup page again obtaining a green tick and highlit accept button. OK still didn’t do anything.
Can anyone shed any light on this? I’ve searched here and elsewhere and this does not seem to have occurred before.
I have exactly the same problem, does anyone have a solution yet?
colinsmithathome – 6 days ago »
HDR1100S in Scotland, box has my postcode OK.
It’s possible I’ve not used STV player before but I thought I had.
Nonetheless last night I attempted to use it.
STV player startup (now) requires a postcode. Either from On Demand or TV guide. A postcode with a green tick is already filled in on that page and an accept button highlit. However clicking OK on the remote doesn’t do anything.
You might want to check with STV support as to whether STV player is still supported on the HDR-1100S.
As suggested by @Martin Liddle I contacted STV Viewer enquiries.
Status so far is:
“We have passed this on to our development team to look into and we will be in contact as soon as we have an update.”
Good to know @GeeCee I’m not alone. Would add more impetus if you were to contact STV too.
Did you discover the postcode acceptance fault as a new user?
Or had you been using STV player successfully then recently encountered this new fault?
hi @colinsmithathome I’m new at forum chats so I hope this is right? I have been using STV player for some time now, so no not a new user, worked perfectly fine up till now. Will contact STV as you suggested but can you please advise how?
GeeCee – 1 hour ago »
hi @colinsmithathome I’m new at forum chats so I hope this is right? I have been using STV player for some time now, so no not a new user, worked perfectly fine up till now. Will contact STV as you suggested but can you please advise how?
Ah, good to know it had been working and now it isn’t.
I emailed enquiries@stv.tv subject “Can’t start STVPlayer on Freesat settop box – postcode entry accept button not working” and a similar content to my first post here.
Apologies for late response, but finally got around to contacting STV but receiving the same reply as above “We have passed this on to our development team to look into and we will be in contact as soon as we have an update.”
GeeCee – 1 hour ago »
Apologies for late response, but finally got around to contacting STV but receiving the same reply as above “We have passed this on to our development team to look into and we will be in contact as soon as we have an update.”
I had the same response to a chase back in October!
Doesn’t fill one with confidence that this is high on a priority list.
Latest reply from STV
Quote:Our digital team have confirmed that this is an old generation 1 box, which are not going to be supported by Freesat much longer. As such, we may struggle to put a fix in place.You may also find more and more apps becoming harder to use over the coming months.
We are sorry we cannot provide more assistance on this occasion.
At least I received a reply, I suppose equipment doesn’t last as long as it did in the old days!
Thanks @GeeCee.
In this case it isn’t the equipment that is not lasting it’s the software support budget. Another symptom of Freesat’s poor outlook.
Channe4 app. gone, removing remote programming completely. Drip drip.
The future is not bright for Freesat. Where I live in the Highlands Freeview is barely receivable and t’internet too slow.
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