Stuck in stand by

Forum Forums Freeview HD FVP 4000T, 5000T Stuck in stand by

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  • #17498
    Anonymous
    Inactive

    I have FVP-4000T, barely a month old. Infinitely better feature wise than previous machine. However, it gets stuck in “stand by”. Red light on front is lit. TV, on HDMI, shows “No signal”. Sometimes no response to remote control, other times, I can get “stand by” light to flash to blue but reverts to red. TV then shows it is receiving a signal but it’s a blank ( sort of even blue/grey)screen. In this state, pressing volume control on remote, makes volume level graphic appear on TV screen, but it drops out as soon as release volume control. Only way to kick start it, is to momentarily unplug PSU, reconnect it and machine reboots, thereafter unit behaves. Top of unit feels very warm. This occurs every other day. This “stuck in stand by”, only occurs over night/when left unused for a few hours. Any ideas please.

    #67364
    Barry
    Moderator

    Welcome to our Forum :-)

    This has been reported a few times.

    To be clear the Red led can be confusing as it is used to indicate standby and when unit is on and recording.

    You could try disabling CEC on your TV see if that helps

    Please confirm software version.

    #67365
    Anonymous
    Inactive

    There is a problem with this model which Humax are aware of,see the Topic ” Failure to turn on when timer recording ” for details of Humax response. No news yet of any update.

    Fabia

    #67366
    Barry
    Moderator

    Link to thread fabia has mentioned…

    https://myhumax.org/forum/topic/failure-to-turn-on-when-timer-recording

    Note this would apparently not effect all users as my 2 units boot up without issue to a Sony KDL 32W705 and Philips 46PFL8007T whether recording or not.

    #67367
    Anonymous
    Inactive

    Hi Barry,

    In answer to your questions…..

    Software Version: UKTFAE 1.00.59

    Loader Version: UKTFAE 1.03

    System ID : 9010.7D31

    Update date : 19 Sept 2015

    Auto power down: Set to “OFF”

    Power saving in standby: Set to “OFF”

    All tuners ( 3 off): Signal strength = >80%

    All tuners ( 3 off): Signal quality = 100%

    Top of unit still gets very warm to touch.

    I will continue to monitor behaviour and try to provide better list of symptoms/behaviour when it plays up.

    Apart from this issue, I still think it is a Wow!product.

    My wife is the end user, I am just front line “Help desk”! :-)

    #67368
    Anonymous
    Inactive

    Mine will sometimes not turn on and I too get the volume bars – see FVP-4000T will not “activate” with remote control

    #67369
    Anonymous
    Inactive

    Kennywensue – 1 week ago  » 

    Hi Barry,

    In answer to your questions…..

    Software Version: UKTFAE 1.00.59

    Loader Version: UKTFAE 1.03

    Update date : 19 Sept 2015

    I just noticed this post and checked my software version and it’s UKTFAE 1.00.63 and the Update date is 16 October 2015.

    I don’t know if this is because I have the 2TB version or that I’ve only had it for 10 days and it is loaded with later software.

    #67370
    Barry
    Moderator

    Yikes – I wonder why that has not been released to all?

    I get no info at all nowadays from Humax Towers since my contact left the company 😥

    #67371
    Anonymous
    Inactive

    Barry – 28 minutes ago  » 

    Yikes – I wonder why that has not been released to all?

    I get no info at all nowadays from Humax Towers since my contact left the company 😥

    Maybe you should click on “Check New Software” after all :D

    #67372
    Anonymous
    Inactive

    My Humax is as follows – and I get the “stuck in standby problem – see FVP-4000T will not “activate” with remote control

    Model Name: FVP-4000T

    S/w version: UKTFAE 1.00.63

    Loader version: UKTFAE 1.03

    System ID: 9010.7D31

    Update date: 16 Oct 2015

    #67373
    Anonymous
    Inactive

    I had my HPV-4000T for about a week,

    and one of the issues I have is also with switching on.

    I Hope they will fix this at some point.

    I find if I switch it off, before I go to bed, then try to switch on, the next day, from the Remote Control, the channel number appears briefly, then it seem to switch itself back off again.

    Switching on using the button on top of the box works better, but still takes a few goes sometimes.

    For the moment, I usually don’t switch it off, but this issue needs to be sorted.

    #67374
    Martin Liddle
    Participant

    Richard67 – 13 hours ago  » 

    I had my HPV-4000T for about a week,

    and one of the issues I have is also with switching on.

    I Hope they will fix this at some point.

    I find if I switch it off, before I go to bed, then try to switch on, the next day, from the Remote Control, the channel number appears briefly, then it seem to switch itself back off again.

    Switching on using the button on top of the box works better, but still takes a few goes sometimes.

    To me that doesn’t sound like the problem that most people on this thread are describing. I would ring (not email) Humax technical support to discuss the problem with them and explore the possibility of getting the box replaced.

    #67375
    Barry
    Moderator

    This may sound daft, but do not press the standby button on remote for to long as unit will cycle on/off

    #67376
    Anonymous
    Inactive
    Quote:
    This may sound daft, but do not press the standby button on remote for to long as unit will cycle on/off

    That might be part of the problem.

    Thing is, how do you know when you have pressed for long enough.

    It might be that I’m pressing for too long, as my previous PVR was pretty slow, and I often had to press red button for quite a long time to wake it up.

    Not sure if my Humax responded to a short press. Perhaps I should try it again.

    EDIT: No problem when switching off for just a few seconds.

    But perhap I should try switching off overnight.

    #67377
    Anonymous
    Inactive

    See FVP 4000T trial to test a new software release.

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