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HB1000S Showcase and on demand services have stopped working they just show “will take more than 1 min to load” permanently, for over 2 day its been like this, I ignored it at first thinking it would resolve itself.
The box doesn’t have wifi, its connected via either-net cable.
When I check internet settings in the box’s settings, its listed as connected to network.
I can only use netflix on other devices like my PC, and I thought Showcase info came along with the EPG data via satellite.
Similar situation happened to me with my HB1000S receiver yesterday. Whilst on Channel 252 Freesports I switched on Demand 5. I too am via an ethernet cable and although everything was showing OK I got the message. Cannot connect try again shortly. I switched over to BBC 1 and hey presto!!!
1. Graham is correct – Showcase is IP delivered.
2. Patsy also correct in changing to BBC can sometimes solve or speed up the showcase download.
I just tried switching to BBC1 and left it for a few mins, but showcase is still unavailable to me.
I just tried using the backwards EPG on BBC1, and while available content shows up, when I select a programme to watch now, I just get a pop up saying “link currently not available”
I’ve tried resetting the router as well, but it hasn’t solved the issue either.
Hi,
I’ve been having the exact same issue, which also started 2-days ago. I get the same ‘This should take less than 1-minute’ message for On Demand and Showcase, and the ‘link currently not available’ message for EPG. So far I’ve tried the following:
Switched off router and Humax boxes at the mains for 5-minutes
Factory reset the Humax box (several times now)
Left on BBC One HD for an hour
I’m using WiFi, which hasn’t been an issue before. The box says it’s connected at 300Mbps, but I’ve noticed the Freesat ID icon doesn’t work in Settings, saying ‘Your box requires an internet connection to access Freesat ID’. Does this suggest anything?
Apparently as per other post. There is a problem with demand. I have just tried and the problems are ongoing. Switched to my Now Box and all ok there. So a Humax/Freesat prob.
In an effort to help I have just factory reset a HB 1100S and now have similar issues.
Believe there must be a server issue as on first use of EPG it is not connecting to server to populate.
Have highlighted to Humax Towers Manager.
If you login to your router using a PC does your freesat device apppear in your router DHCP allocated IP addresses.
You can find your box MAC address and network connection details in settings – System Information – Network Info. Note the MAC address and IP address.
Armed with the MAC address you should find a Humax box in your router DHCP allocated adress with a IP address and matching MAC address.
Now open a cmd window and type ping yourboxIPadress and press enter.
If you get a reply your Humax is recognised on your network
Humax Towers have acknowledged my message, all reports to them so far are from users whose ISP is Sky.
Can those having issues post which ISP they use.
Barry – 7 minutes ago »
Humax Towers have acknowledged my message, all reports to them so far are from users whose ISP is Sky.
Can those having issues post which ISP they use.
Yep, I’m with sky for my broadband and phone.
Me too for broadband and phone.
Thanks, yes I’m with Sky as well
I have this problem too, since yesterday. I would recommend not resetting or factory settings or anything. The problem lies elsewhere. I am also with Sky.
Here it has been reported publicly:
https://www.whathifi.com/news/freesat-and-humax-experiencing-demand-difficulties
mine is VM
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