Thank you for getting back to me. Well I left the power off the unit and new batteries out of the remote for 2 hours, and then plugged them all back in again. I have been trying for an hour to get the remote to work, but it still takes 3 to 4 presses to get a response. What was interesting was once on pressing the ‘Recordings’ button I did get ‘there has been a temporary error please try again later’ which is a bit worrying. A real shame as I have invested a lot of time on it and the wife has lots of recordings, but it is going to have to go back to John Lewis for a replacement as I have run out of ideas. Not good after only 3 weeks.