Remote crashing issue

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  • March 26, 2021 at 8:05 am #21777
    Anonymous
    Inactive

    Finally took the plunge and have swapped out my 8 year old HDR Fox T2 for an Aura earlier this week.

    Overall very happy with the decision but I have encountered one glitch that keeps happening.

    When in the FreeviewPlay menu (usually on, or just after entering the menu) my remote stops working (in that the Aura completely stops responding to it).

    Taking the batteries out of the remote and putting them back in immediately fixes the issue and the menu then responds normally.

    (The remote still controls the TV when not controlling the Aura box so is not completely dead).

    Is this a known issue and can anyone suggest a fix?

    Thanks

    Matt

    ps – is there a ‘known issues thread anywhere? I couldn’t find one…)

    March 26, 2021 at 8:41 am #104360
    Anonymous
    Inactive

    There was an update for the remote at some point. What is the software version of the remote?

    March 26, 2021 at 1:51 pm #104361
    Anonymous
    Inactive

    Just went to check and tbh couldn’t find the version number of the remote firmware – just the box itself. The remote firmware did update however as part fo the initial box set-up.

    Have done a full reset of the remote (followed the FAQ) and re-paired it with the box and so far the issue has not recurred.

    If it does I may contact Humax as I am getting the impression that this is not a general issue…

    Thanks

    Quote:
    There was an update for the remote at some point. What is the software version of the remote?

    March 26, 2021 at 4:03 pm #104362
    Anonymous
    Inactive

    Mattsan1 – 2 hours ago  » 

    Just went to check and tbh couldn’t find the version number of the remote firmware – just the box itself. The remote firmware did update however as part fo the initial box set-up.

    Have done a full reset of the remote (followed the FAQ) and re-paired it with the box and so far the issue has not recurred.

    If it does I may contact Humax as I am getting the impression that this is not a general issue…

    Thanks

    Quote:
    There was an update for the remote at some point. What is the software version of the remote?

    You can update the remote and check the version in Freeview Play Preferences under Settings. The latest version of the remote software is V0007.

    March 26, 2021 at 6:02 pm #104363
    Anonymous
    Inactive

    Thanks

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