- This topic has 6 replies, 2 voices, and was last updated 13 years, 8 months ago by
.
-
Posts
-
Hi everyone, I wonder if any of you could help me please? Got trouble with my mum’s 9150T. The problem is when we go on to the menu there is no longer a ‘record’ icon in the menu, it starts with Preferences and Games appear at the bottom. We’ve consulted the User’s Manual and carried out what it says in there (switching the power off from the rear and switching back on after two minutes) but the record option is still missing. I’ve also done what it says next, contact the helpline, but haven’t had any response so far. My mum’s getting on a bit, bless her, and is lost without the use of her box. Hope somebody can give us a hand. Cheers.
Welcome to the Forum
May not be good news unfortunately, This normally happens when no Hard Disc Drive is detected.
Has the unit been moved recently, it may be a loose connection on the HDD.
If not how long has you Mum had the unit?
Hi Barry, thanks for the welcome and getting back so quickly. The unit hasn’t been moved at all I don’t think, Mum certainly wouldn’t have moved it, she’s worried if she moves the remote! She’s had it about 15 months now, since last Christmas.
Depending on whether it was bought new, and not a graded product from Humax Direct it may still be under warranty.
If you do not hear back from Humax soon then let us know.
Thanks Barry. My sister actually got it from Argos. I’ll have to ask if she can dig out the receipt. No news from Humax yet.
Hi Barry, thanks very much for you input yesterday. I’ve just received an email from Humax requesting proof of purchase etc. Looks like they’re going to replace the unit for us. Thanks again for your help.
- You must be logged in to reply to this topic.