PROBLEM CUSTOMER

Forum Forums Freesat HD HDR 1000, 1010, 1100S PROBLEM CUSTOMER

Viewing 15 posts - 1 through 15 (of 27 total)
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  • #14477
    Anonymous
    Inactive

    we have sold 2 of these units and both customers were complaining about missed recordings and series link not working,a software download seems to have cured these problems,but 1 of the cutomers is now checking every function and is now complaining that the ff and rew speed only reaches x32 when in the instruction book it says it should reach x64,and his other gripe is that you cannot play back in slow motion by keeping your finger on the play button even though it says you can in the instructions,any thoughts anybody.

    regards

    David

    #42922
    Anonymous
    Inactive

    Yes – Both functions are not implemented – freesat have said they are not possible and the manual will be corrected.

    I presume the chipset does not support them.

    Very petty.

    #42923
    Anonymous
    Inactive

    thanks for the quick reply,the customer is very petty,im sure he will find something else amiss,i will leave it for a couple of hours before i phone him so as not to ruin all of my day.

    regards

    David

    #42924
    grahamlthompson
    Participant

    davidwms – 2 minutes ago  » 

    thanks for the quick reply,the customer is very petty,im sure he will find something else amiss,i will leave it for a couple of hours before i phone him so as not to ruin all of my day.

    regards

    David

    I think the system should have a lock out for serial whingers :-)

    #42925
    Anonymous
    Inactive

    The customer is petty because he bought a box which doesn’t do things which the manual says it should ?

    #42926
    grahamlthompson
    Participant

    dec – 15 minutes ago  » 

    The customer is petty because he bought a box which doesn’t do things which the manual says it should ?

    The petty bit is who wants x64 fast forward it’s near unusable, which is probably why it was dropped. Actually measuring it is shall we say somewhat eccentric :-)

    #42927
    Anonymous
    Inactive

    dec – 24 minutes ago  » 

    The customer is petty because he bought a box which doesn’t do things which the manual says it should ?

    The two item have never been part of the units advertisements.

    #42928
    Anonymous
    Inactive

    REPASSAC – 3 hours ago  » 

    dec – 24 minutes ago  » 

    The customer is petty because he bought a box which doesn’t do things which the manual says it should ?

    The two item have never been part of the units advertisements.

    If we only took note of what’s said in the advert it’d appear to be a very expensive pvr with catchup.

    Mine goes at the weekend and alternative already working so doesn’t really matter what Humax do.

    #42929
    Anonymous
    Inactive

    dec – Out of interest what did you get?

    #42930
    Anonymous
    Inactive

    Long term I’m not sure what to do. Possibly add a twin lnb tuner to the mini pc which sits under the TV. Or maybe get one of the cheap linux based boxes. Thay way I can still have full epg and series link stuff but also have web access for catchup type stuff.

    Until then I’m using patched Sky box.

    #42931
    Anonymous
    Inactive

    Hi dec, how do you patch a sky box, mine was all but useless other than watching live tv once my contract expired (no new recordings/can’t view saved recordings/no live pause) is it possible to restore some sort of usability to Sky boxes?

    Also Sky want to stiff you to watch freesat channels with a freesat viewing card, the reason I left them in the first place was to save the ongoing costs.

    Our old Sky box is now just gathering dust.

    #42932
    Anonymous
    Inactive

    Sorry, now I’ve got rid of the Humax I don’t read the forum very often.

    Probably way off topic for this forum but search for “sky+ pace patch” but note that this only works for certain Pace Sky+ standard def boxes. Be prepared for soldering and lots of playing.

    HD boxes are much harder to get your own code into and as far as I know there isn’t anything publicly released. The code in the box can be reversed and patched though – definitely one for us techies.

    #42933
    Anonymous
    Inactive

    Blast – thanks dec – mine’s an Amstrad, though even that worked better than the 1000S has so far.

    I thought Amstrad set the lowest watermark that everyone else jumps over, however Humax have proven me wrong with this.

    #42934
    Anonymous
    Inactive

    Out of interest, Nesbitt, have you done a factory reset since the OTA update earlier this month?

    #42935
    Anonymous
    Inactive

    Nope, I’ve not done any resets since I first had the box in November, I have done the occasional (twice) hard disk clean up, but other than that I’ve left the box pretty much in the hands of FreeTime, I didn’t use the interim software to fix recording issues, it went straight from the OTA update 16 in december to the OTA update 37 earlier this month. As it did everything I asked of it (albeit unreliably) I didn’t see the need for a reset as I have nearly 50 items listed in my planned recording schedule and I don’t want to have to enter thal all again without reasonable justification.

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