Poor picture quality and loss of channels

Forum Forums Freesat HD HDR 1000, 1010, 1100S Poor picture quality and loss of channels

Viewing 15 posts - 1 through 15 (of 15 total)
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  • #22644
    Anonymous
    Inactive

    Hi all

    Noticed last night that BBC 1 and ITV picture kept breaking up, and is still doing it this morning. In fact ITV hd has gone altogether, but I can receive the non hd ITV channel on 111. It seems ok on the BBC hd news channel though.

    All a bit odd…

    Any thoughts?

    #110309
    Anonymous
    Inactive

    Gothamite – 5 hours ago  » 

    Hi all

    Noticed last night that BBC 1 and ITV picture kept breaking up, and is still doing it this morning. In fact ITV hd has gone altogether, but I can receive the non hd ITV channel on 111. It seems ok on the BBC hd news channel though.

    All a bit odd…

    Any thoughts?

    Unfortunately now I’ve completely lost BBC1 both hd and sd. Just not receiving a signal at all.

    #110310
    Martin Liddle
    Participant

    Gothamite – 19 mins ago  » 

    Unfortunately now I’ve completely lost BBC1 both hd and sd. Just not receiving a signal at all.

    It could be a cable problem (particularly the connections), an LNB problem, a dish alignment problem or a problem with the box. Either work through the list of possibilities in the order I set out or get a specialist in.

    #110311
    Anonymous
    Inactive

    Martin Liddle – 4 mins ago  » 

    Gothamite – 19 mins ago  » 

    Unfortunately now I’ve completely lost BBC1 both hd and sd. Just not receiving a signal at all.

    It could be a cable problem (particularly the connections), an LNB problem, a dish alignment problem or a problem with the box. Either work through the list of possibilities in the order I set out or get a specialist in.

    Odd thing is I’m getting most other channels perfectly fine…

    #110312
    Martin Liddle
    Participant

    Gothamite – 14 mins ago  » 

    Odd thing is I’m getting most other channels perfectly fine…

    So give us a few examples of channels that you can receive and those that you can’t (say half a dozen of each).

    #110313
    Anonymous
    Inactive

    Martin Liddle – 12 mins ago  » 

    Gothamite – 14 mins ago  » 

    Odd thing is I’m getting most other channels perfectly fine…

    So give us a few examples of channels that you can receive and those that you can’t (say half a dozen of each).

    Ok Martin.

    I can’t get BBC 1 in hd or SD.

    I can’t get BBC 2 in hd but it’s ok in SD (channel 180)

    No ITV hd but ok in SD (channel 111)

    C4 is ok in both hd and sd

    5hd is fine too.

    BBC news hd is ok also

    I’ve just done a box reset and checked cables etc still no change. And when I was restarting the box after the reset the signal test came up fine.

    All a bit strange…

    #110314
    Martin Liddle
    Participant

    Gothamite – 43 mins ago  » 

    I can’t get BBC 1 in hd or SD.

    I can’t get BBC 2 in hd but it’s ok in SD (channel 180)

    No ITV hd but ok in SD (channel 111)

    C4 is ok in both hd and sd

    5hd is fine too.

    BBC news hd is ok also

    I’ve just done a box reset and checked cables etc still no change. And when I was restarting the box after the reset the signal test came up fine.

    All a bit strange…

    BBC 1 SD is regional; which region do you normally receive? The thing that strikes me is that the channels you can get are all Horizontal polarisation while the ones you can’t get are Vertical polarisation. I suspect an LNB problem; not expensive and not difficult to replace.

    #110315
    Anonymous
    Inactive

    I’m in the west midlands.

    Think you may have something there with the polarisation…

    #110316
    Martin Liddle
    Participant

    Gothamite – 13 mins ago  » 

    I’m in the west midlands.

    Think you may have something there with the polarisation…

    BBC 1 West Midlands is vertically polarised.

    #110317
    Anonymous
    Inactive

    Martin Liddle – 4 mins ago  » 

    Gothamite – 13 mins ago  » 

    I’m in the west midlands.

    Think you may have something there with the polarisation…

    BBC 1 West Midlands is vertically polarised.

    Now I am confused…

    #110318
    Anonymous
    Inactive

    I can get BBC 1 on some of the regional channels.

    Etc I can get 954 but not 953. 950 and 951 are ok but not 952 (which is the east mids channel)

    At least I can get BBC 1 for now…

    I have an old Foxsat HDR box do you reckon it might be worth trying that out?

    #110319
    Martin Liddle
    Participant

    Gothamite – 2 hours ago  » 

    I can get BBC 1 on some of the regional channels.

    Etc I can get 954 but not 953. 950 and 951 are ok but not 952 (which is the east mids channel)

    At least I can get BBC 1 for now…

    Some BBC 1 SD channels are horizontally polarised and some vertically.

    #110320
    Martin Liddle
    Participant

    Gothamite – 2 hours ago  » 

    I have an old Foxsat HDR box do you reckon it might be worth trying that out?

    You lose nothing by trying it.

    #110321
    Anonymous
    Inactive

    Update: Tried another box and had the same issue. So replaced LNB today. Fixed.

    Thanks for the advice Martin.

    #110322
    Martin Liddle
    Participant

    Gothamite – 1 hour ago  » 

    Update: Tried another box and had the same issue. So replaced LNB today. Fixed.

    Thanks for coming back and reporting the outcome; excellent news.

    Thanks for the advice Martin.

    I am always nervous about giving advice about satellite reception issues as I have never owned a satellite receiver but really glad it worked out well.

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