- This topic has 29 replies, 6 voices, and was last updated 6 years, 7 months ago by
.
-
Posts
-
Hi, I bought an FVP-5000T just 4 days ago and so far it has yet to work as I believe it should.
For example: When viewing a channel and pressing the pause button, I constantly get the this function does not work message… I have done 3 factory resets including formatting, and then the machine works at it should do for a while but then stops again.
As well as live pause not working, record does not work when simply pressing the record button when viewing a channel. Again, I have done 3 factory resets, and then the machine works at it should do for a while but then stops again.
As well as those, when going to settings > PVR Settings > both Playback Options and Storage become greyed out and cannot be chosen. Once again, if a factory reset is done, they can be chosen for a while but then stops again.
It is as if that just after a factory reset the hard disk is operational and therefore pause, record and the playback and storage settings are working again. But after a while, the hard disk stops working until another factory reset is done.
Any ideas or do I just need to take it back for a refund?
wellnevermind – 23 minutes ago »
As well as those, when going to settings > PVR Settings > both Playback Options and Storage become greyed out and cannot be chosen. Once again, if a factory reset is done, they can be chosen for a while but then stops again.
Various settings will be grayed out while the box is recording (or thinks it should be recording).
[It is as if that just after a factory reset the hard disk is operational and therefore pause, record and the playback and storage settings are working again. But after a while, the hard disk stops working until another factory reset is done.
It doesn’t sound good but I would suggest contacting Humax support by telephone to check whether they have any ideas. If not take it back to the supplier for an exchange as although the FVP boxes have quirks they are usually reliable at recording.
Don’t bother with CS, just take it back.
Trev – 15 minutes ago »
Don’t bother with CS, just take it back.
100% agree.
Other than the greyed out options when,
Actually recording or
Within 15 mins of a accurate recording due to start (watching for a broadcaster to signal the actual start of the programme).
This is 100% normal, Basically protecting your recording reservation (a Freesat retune for the same reasons will be locked out).
I can guess what Humax Support will say – Factory Reset 😡
This is so far from the normal, get it replaced,
With live pause, it is normal to get an error message if you try to pause very soon after starting to watch the channel, maybe up to 30 seconds. After that, then it is abnormal.
Hi All, thanks for the replies. Just to say, I am fully aware that you cannot pause until enough time passes and that the settings for storage, etc, can’t be chosen while the hard disk is in use. All my queries and complaints take those things into consideration completely and still stand as queries and complaints.
Don’t “query” and “complain”. It’s faulty. Get it changed.
Strangely, I tried calling 0344 318 8800 today – UK Customer Helpline. And they have a recorded message saying…
They are aware of an issue affecting customers ability to record on the 4000T and 5000T models. And are working to fix it!
But these models are months if not years old? They are not new tech that has just come out and might still have bugs. So what is going on? Should they even still be selling this product?
I decided to go the whole hog and speak to them. They said as per the recorded message, they are aware of the issue and that the hard drive stops being seen by the system after going into stand by, etc. Apparently many customers / 4000 and 5000T units have the issue. And they have no idea why, but their people are working on a software update to fix it.
So basically anyone who has recently bought one or will be soon, is at risk of being the proud owner of a recorder that will constantly forget to record or not record until you reset it each and every time.
wellnevermind – 3 hours ago »
They are aware of an issue affecting customers ability to record on the 4000T and 5000T models. And are working to fix it!
But these models are months if not years old?
Glad you took my advice. They will have changed something during the production run (possibly the type of hard drive fitted) and not tested properly. This is the first time I recollect this specific problem being reported here so I suspect the problem has only been introduced recently. I would guess if they have enough problem reports to warrant a pre-recorded message then I guess they will be prioritising a fix. You could see if your supplier has a slightly older box in stock they could exchange. Alternatively you could ask Humax if this problem only affects hard drives of a particular size and opt for a model with a different hard drive size. Alternatively you could simply leave the box running continuously until the fix is released. (Turn off Automatic Power Down in Settings> System Settings> Power Management)
For anyone else with this issue, according to Humax website, support, software area a new version of the software was created on Friday 19th
Unfortunately I am yet to download and find out if it has fixed the issue. As I only just happened to notice the “fix” by chance while at work just now. Ironically, a couple hours ago UK Humax Support messaged me and said… “At this time, we do not have a completed time frame for this”. In reply to me messaging and asking when the fix would come!
Obviously communication is as good as their testing at Humax.
There is a new SW release – 1.03.50. Mine downloaded and installed automatically yesterday. The FVP checks for new software every time that it goes into standby and when checking for remote recording settings when in standby. The HUMAX website says it fixes a recording problem without being more specific. Does anyone know more about this software update?
GrahamRHK – 3 hours ago »
Does anyone know more about this software update?
My assumption is that it is to fix the problem reported in the first post of the this thread with very recently purchased boxes. waiting with interest to hear if it fixes the problem for wellnevermind.
I had to download the update via the site to USB in the end. It did not automtically update the unit from online and I tried running / looking for the update manually twice via the unit and was told no new software detected. But once downloaded to USB it found it with no issues.
And so far, so good with it fixing the issues. I have tried putting the unit through its paces the last 2 days. Hitting live pause randomly, setting it to record when in standby, recording while watching, etc, and everything so far has performed as expected.
The only thing I would mention so far, is that after you turn it off you can still hear what sounds like the hard disk operating for maybe 10 minutes. And no, not when it is recording something! But maybe it has some housekeeping to do after each switch off?
wellnevermind – 1 hour ago »
I had to download the update via the site to USB in the end. It did not automtically update the unit from online and I tried running / looking for the update manually twice via the unit and was told no new software detected. But once downloaded to USB it found it with no issues.
And so far, so good with it fixing the issues. I have tried putting the unit through its paces the last 2 days. Hitting live pause randomly, setting it to record when in standby, recording while watching, etc, and everything so far has performed as expected.
The only thing I would mention so far, is that after you turn it off you can still hear what sounds like the hard disk operating for maybe 10 minutes. And no, not when it is recording something! But maybe it has some housekeeping to do after each switch off?
That will happen if a accurate recording is due to start within the next 25 mins or so or if the box is still processing a large number of recording deletions.
Unlike windows Linux FS deletions take longer because the actual recording data is removed. Windows just deletes the file system pointers making it near instantaneous.
- You must be logged in to reply to this topic.