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Just bought a new 5000t
Set it up and it found over 180 channels, but they were poor quality with pixelation and loud noises.
I deleted 6 and did an auto search. It only found the deleted ones. Yroefallmetgids hut always get the same again. Turned it off for an hour and did a factory reset. Returned with thee same result. Any suggestions please?
The rubbish long word in my last post should read
“Tried all methods to load channels but always get the same result”
I don’t understand when the thread title speaks of only 6 channels found and then the text says 180 channels found.
180 sounds like too many channels, maybe you are receiving signals from two transmitters and the box has put a distant one where you are expecting the correct local one.
Do you have some channels with numbers above 800? If so, are they working OK?
Roughly where are you and what are you using for an aerial? (set-top, loft, on the roof?).
I have 6 channels that are over 800.They are the ones that I deleted from my channel list. I have reset to factory condition but it makes no difference. My original box has no problem dealing with over 200. When it has downloaded them it gets rid of the weakest duplicated channels.
My TV does the same.
Last night it did download a full set of channels and as soon as I edited the channel list thecdane problem occurred.
If this is the best that a new device can do I think it’s going back to the manufacturer. They are not replying to my email. I will ring them. I live in the Pennines above Huddersfield. Been using Humax earlier models before I got my Panasonic. Never had any trouble with any if them like this. So my Panasonic wil be plugged back in. If I don’t have a solution by Monday it’s going back.
Hwalker1 – 6 mins ago »
I have 6 channels that are over 800.They are the ones that I deleted from my channel list. I have reset to factory condition but it makes no difference. My original box has no problem dealing with over 200. When it has downloaded them it gets rid of the weakest duplicated channels.
My TV does the same.
Last night it did download a full set of channels and as soon as I edited the channel list thecdane problem occurred.
If this is the best that a new device can do I think it’s going back to the manufacturer. They are not replying to my email. I will ring them. I live in the Pennines above Huddersfield. Been using Humax earlier models before I got my Panasonic. Never had any trouble with any if them like this. So my Panasonic wil be plugged back in. If I don’t have a solution by Monday it’s going back.
Most any freeview device will create the same issue. It’s not a fault of the box it’s down to your location.
Deleting the weakest does not solve the issue. As I guess you do not use the TV to record just view channels it will not be affected.
When you auto tune the full UHF band from channel 21 – 68 is scanned in order starting at channel 21. When channels are found they stored with the correct lcns at the lower numbers. If the same mux is found on higher number the channels are duplicated with an incrementing lcn starting at 800. Only if the other transmitter has it’s lowest Mux on a higher number than your best transmitter can you just delete the ones over 800, because the ones remaining will be from different transmitters.
The system of codes used to make accurate and series recording possible (CRID – Content refererence identifier) simply does not work properly faced with channels from more than 1 transmitter.
The solution is simple.
Firstly you need to determine which transmitter you should be using and the UHF channels it uses for it’s mux.
Once this information is available you need to delete all your existing channels and use manual tune to add each mux in turn. Using DVB-T for SD mux and DVB-T2 for HD Mux ( Mux is short for multiplex – Analogue TV had just one channel on a single UHD carrier. Digital mixes (multiplexes) lots on a single carrier.
As an example I get my Freeview from Lark Stoke
Here is the UHF carriers it uses.
https://ukfree.tv/transmitters/tv/Lark_Stoke
I guess the channels you are finding is the PSB-3 HD mux with all the main HD channels on it BBC1 HD, BBC2-HD, ITV-HD, Channel 4 -HD and Channel 5-HD plus one other.
Chances are your main tranmitter is either Winter Hill West (serves Manchester area) of the Pennines or Emley Moor East of the Pennines (Just South of Leeds).
Looking at the direction your neighbours aerial point will help. Note Main Power transmitters generally use horizontal polarisation and relay transmitters vertical.
This thread may help in locating your best transmitter
https://myhumax.org/forum/topic/only-c55-dropping-out-on-fvp-5000t
Do you have an amplifier in the system ? Could be in the loft or a seperately powered box on the aerial mast, powered up the coax from a socket in the house or possibly in the loft. If so get rid of it. Its likely to be picking up even more unwanted transmitters.
Hwalker1 – 3 hours ago »
I have 6 channels that are over 800.They are the ones that I deleted from my channel list. I have reset to factory condition but it makes no difference. My original box has no problem dealing with over 200. When it has downloaded them it gets rid of the weakest duplicated channels.
My TV does the same.
Last night it did download a full set of channels and as soon as I edited the channel list thecdane problem occurred.
If this is the best that a new device can do I think it’s going back to the manufacturer. They are not replying to my email. I will ring them. I live in the Pennines above Huddersfield. Been using Humax earlier models before I got my Panasonic. Never had any trouble with any if them like this. So my Panasonic wil be plugged back in. If I don’t have a solution by Monday it’s going back.
Most if this makes little sense to me. I can see Emley Moor transmitter and Holme Miss transmitter and a loca relay transmitter from my Aerial.
My other box and my TV can both select all channels, sort them and play them about 140 or more TV and about 50 radio.
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Plug in this box and all I get are 6 channels above 800 which I deleted from the first successful search. They are porn channels not suitable for viewing,and one Sony TV channel that I deleted by accident.
There are no other channels.
There are 4 tuners on this box.onky 2 have any sort of signal,and one if these is about 40 whatever they are rated at.
When I buy a bit of kit to replace one that works perfectly and does not,then I have to assume that the new one is not up to the job
A little like digital phones are unable to get a signal in aces where analogue ones can.
I have to ring Humax.
I had a Humax box about 6 years back and that worked perfectly with the same aerial printing the same way. The new one should do the same.if it does not then it’s a poor advert for Humax.
The software on this remote leaves a lot to be desired. Sometimes it will search and find channels and sometimes it won’t.
I live next to the North East regional transmitter.
At Christmas, I don’t need faery lights,just hold them up and earth the end. They all light up.
Which direction and orientation is your aerial pointing ?
Have you got google earth on a PC ?
There is known bug that only shows tuner 1 even if you set recordings to force the box to use all 3 tuners. This should be fixed by a future firmware update.
Holme Moss is not a TV transmitter. It only transmits radio.
You cannot renumber channels on any Freeview-HD certified kit. The spec does not allow it.
You have heard the story of the guy with terrible toothache that disappeard when he got to the dentist?
Well while I was waiting for my call to Humax to be answered, I turned on the box and did an automatic scan using the default method. It found circa 180 TV and a lot of radio channels. By this time I was talking to the rep. When it had finished,I saved them. They all showed up on the program guide I played a few,to check. I then recorded three, (2 of them overlapping) programs and deleted the original 6 channels. Everything still works and the 6 don’t show in the 800 group. So whatever it is it’s intermittent,and their rep has given me a reference number in case I need to return it to Amazon.
The next 2 weeks will be a good test
Here’s hoping it works.
Thanks for your helpful comments.
It’s possible that the wet weather helped. Too strong a signal can be as bad. As too weak. We sometimes have thick fog and a 40mph wind at the same time out here in the hills.
You have heard the story of the guy with terrible toothache that disappeard when he got to the dentist?
Well while I was waiting for my call to Humax to be answered, I turned on the box and did an automatic scan using the default method. It found circa 180 TV and a lot of radio channels. By this time I was talking to the rep. When it had finished,I saved them. They all showed up on the program guide I played a few,to check. I then recorded three, (2 of them overlapping) programs and deleted the original 6 channels. Everything still works and the 6 don’t show in the 800 group. So whatever it is it’s intermittent,and their rep has given me a reference number in case I need to return it to Amazon.
The next 2 weeks will be a good test
Here’s hoping it works.
Thanks for your helpful comments.
It’s possible that the wet weather helped. Too strong a signal can be as bad. As too weak. We sometimes have thick fog and a 40mph wind at the same time out here in the hills.
Hwalker1 – 15 mins ago »
Too strong a signal can be as bad.
Please tell us what is your signal strength as reported by the Humax on BBC One (Press red Freeview Play button, select Settings> Channel settings> Signal Test). Knowing this will allow us to advise you in an informed way.
Quick tip:
Now that it seems to be working ok, don’t be tempted to try retuning again unless you really have to. Most changes that take place to the channel line-up are minor and can well be ignored.
While you have a working setup. You should follow the advice and make a note of the UHF channels you are receiving the channels you can view from.
You only need to check one from each MUX.
https://www.freeview.co.uk/corporate/platform-management/channel-listings
If the conditions exist that caused the original issue without these numbers the whole process will need to start again from scratch.
Once this is identified manual tuning is simple.
It will also identify which transmitter you are using.
The channel into on BBC1 Shows strength at 54%
Quality at 100%
Apart from that much of the detailed information shows as light grey on a slightly darker grey.
Ok so I’m knocking on a bit, but I’ve been programming web sites and data bases since before Microsoft. There are a set of reccomended colours that can be read easily by 98% of people. Why does this device not follow them? It is a visual thing.
I have set the see through layer on mine to show black. Sometimes it does and other times it does not. When you are trying to read a program description and there us a gun battle taking place behind it, it’s impossible.
Stop letting design take place over function.
Or have a proper program description. That’s what I bought it for but was unable to test before buying due to Covid 19.
All in all its just not as good as the one I purchased when Humax first started production.
Looking increasingly like it’s going back.
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