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My Humax Aura is all up to date but every now and again live TV is not working, just a blank screen. All other functionality is fine. Recordings Apps and even the guide work ok.
I choose apps/settings/device preferences/about/restart and the box reboots and live TV is back.
Is this a known fault?
I don’t know about the Aura, but my 5000T does that occasionally and going back to standby and on again sorts it.
Thanks for the quick reply. I will try that next time it happens and post results here. Much easier than a reboot if it works. Other than this problem, the box is really far better than I expected.
Kenneedshelp – 12 hours ago »
My Humax Aura is all up to date but every now and again live TV is not working, just a blank screen. All other functionality is fine. Recordings Apps and even the guide work ok.
Is this a known fault?
I think it is a known issue. I am relatively new to the Aura and have seen it once. When it happened I watched something via iPlayer and when that finished Live TV was working again. It is the sort of glitch that I hope Humax will fix in due course.
Thanks for your input Martin. I was considering sending the box back as faulty but it is such a great machine in every way that I will now keep it and hope for an update to solve this minor problem.
My Humax Aura has just failed to display live TV again after returning from YouTube app. Turning box off then back on didn’t clear fault. Had to do reset again then all working fine. This has got to be a software bug surely?
The box was recording at the time too. When reset completed, the recording restarted.
Well, the no live TV bug yet again this morning after returning from watching a recording. Reset cleared the fault but it is irritating to have to do this. I am still wondering if it is a faulty box.
One other fault is when pausing a Youtube video, on continuing, the sound is OK but video stays frozen. This also is not all the time and can be cleared by rewinding video before freeze point and playing it
again.
The box in every other way is awesome and even with these two problems it is still a fantastic buy.
Kenneedshelp – 41 mins ago »
…One other fault is when pausing a Youtube video, on continuing, the sound is OK but video stays frozen. This also is not all the time and can be cleared by rewinding video before freeze point and playing it
again.
The box in every other way is awesome and even with these two problems it is still a fantastic buy.
I have not experienced the black screen yet, but I do get the issue you describe above, also on Plex as well. I usually find that a bief pause is OK, but if its longer than a couple of minutes I get the issue.
Also, have to agreee it is an amazing box, just the odd tiny issue as above.
Thank you Harters. When a fault is reported by other users, I can rule out a faulty box. I am hoping others will report having the same “no live TV” bug. I will then be happy to wait for a firmware update. Until then, I will continue to post the fault here.
Have the exact same issue with brand new Aura box! No updates pending (app or os). However the android patch version is 2021, rather worryingly this seems to indicate it’s not been supported for 3 years!! Did anyone find a fix? I’ve emailed support to see if there is a known fix.
Have the exact same issue with brand new Aura box! No updates pending (app or os). However the android patch version is 2021, rather worryingly this seems to indicate it’s not been supported for 3 years!! Did anyone find a fix? I’ve emailed support to see if there is a known fix.
dave2318 – 6 hours ago »
Have the exact same issue with brand new Aura box! No updates pending (app or os). However the android patch version is 2021, rather worryingly this seems to indicate it’s not been supported for 3 years!! Did anyone find a fix? I’ve emailed support to see if there is a known fix.
You have posted in a 3 year old thread. An occasional black screen isn’t unusual. Depending on the cause there are a range of solutions. What was the box doing when the black screen occurred?
Thanks, I’m aware that it’s a 3 year old thread but 3 years later we have exactly the same issue and no fix was posted so I was wondering if there was a known fix (without rebooting several times a day)
Max amount of time we’ve had the box working is a couple of hours, then it does the black screen thing and needs a reboot. It seems that the issue mainly occured after having used YouTube on the box but not 100% sure as multiple people use the box at different times.
Always best to start a new thread even though the subject may be the same, more people are more likely tt
read a new thread rather than wade through something that is a few years old.
If it is a new box and under 30 days old take it back for a new replacement box or full refund.
If over 30 days old and still not functioning as expected after reboots and factory resets get a replacement
via Humax.
If you just bought an aura I would recommend returning it. Humax doesn’t seem to support or update it anymore. So many bugs it’s not a good experience at all. Return if you can. Your issues will not get fixed
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