NO CUSTOMER SERVICE

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • December 29, 2020 at 6:59 pm #21460
    Anonymous
    Inactive

    I have written three emails about the green mark on my tv screen and not even received an acknowledgment. The first email was sent on 7th December 2018.

    Is customer service normally this poor?

    What is the best email address to use

    Thanks

    Steve

    December 29, 2020 at 7:01 pm #101280
    Anonymous
    Inactive

    Post a photo here, because I suspect that it may be image retention/screen burn.

    December 30, 2020 at 6:22 pm #101281
    Anonymous
    Inactive

    I attach best photos I can do

    The screen test picture seems fine??

    Thanks

    December 30, 2020 at 6:25 pm #101282
    Anonymous
    Inactive

    The photo uploads are denied??

    The screen test picture seems fine??

    Thanks

    December 30, 2020 at 6:46 pm #101283
    Anonymous
    Inactive

    mackem1 – 19 mins ago  » 

    The photo uploads are denied??

    Probably your picture file size is too large.

    It says “max 0.1 MB” or <100kB.

    December 30, 2020 at 7:23 pm #101284
    grahamlthompson
    Participant

    mackem1 – 56 mins ago  » 

    The photo uploads are denied??

    The screen test picture seems fine??

    Thanks

    Resize it so the largest side is 1200 pixels.

    http://www.ctimls.com/Support/KB/How%20To/Reduce_Image_Size.htm

    December 31, 2020 at 4:22 pm #101285
    Anonymous
    Inactive

    Photos of screen

    December 31, 2020 at 4:30 pm #101286
    Anonymous
    Inactive

    Try photos again

    December 31, 2020 at 8:55 pm #101287
    grahamlthompson
    Participant

    How big is the image in pixels. In windows right click in windows explorer, choose properties. Click on the details tab.

    Here is one that is far too big

    [attachment=84025,1619]

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