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Hi everyone
I wonder if anyone can help me.
I have the 1000s connected by Ethernet cable to a draytek 2820 router.
It has been working wonderfully for the past year.
A few days ago I updated the firmware on my router. The box, and all internet works fine except Netflix. I get code nw-2-5
Since then I have turned everything off, several times in different orders, and tried setting a manual connection to the router (though I don’t fully understand all of the ins and outs of my router). As a last resort I restored the backup version of my router (rolled back), and hey presto Netflix worked
, for one program. I’m now in exactly the same place as I was before with code nw-2-5, turning off and on and resetting the router doesn’t help. If anyone has any ideas I’d be very grateful.
Thank you for reading
Welcome to our Forum
Not of much help but the Netflix support page for that error:
https://help.netflix.com/en/node/14424?ba=GSButtonClick&q=nw-2-5
Thanks Barry,
I love that their last option is to contact the person who set up the network. (Me
)Not sure what to try next tbh
Hi,
I seem to have solved this-so far!
I set a new manual connection to the router and used Google DNS 8.8.8.8 (this was after reading the thread re on demand general issues)
I don’t really see how the DNS made this difference but it’s working so far.
Just updating in case anyone runs into a similar problem.
What is the result if you try and access Netflix on a PC or other device?
Hi,
That’s a really good question. I haven’t tried since the fiasco, I’ll give it a go later and let you know.
Thank you
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