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My 5000t started playing up yesterday, when selecting a program on Netflix and it goes to the episode / info screen before playing, well it just freezes. No waiting will sort it, exiting to TV the Netflix screen stays as is but the TV channel sound you were on before is playing, very odd. Only way to get off the screen / sound is power off
I’ve done a factory reset to see if this cures it, but it’s done it 3 times now, last time twice in a row straight after power off.
That exact thing happened to me today on my 5000T.
Wife chose her login then the picture froze at her Netflix home page. Couldn’t navigate out of it. I have the feeling the X button quited Netfix back to terrestrial for sound but with video still frozen on Netflix.
I had to pull the plug to recover.
The only thing is this.. she had only today re-signed up with Netflix having cancelled her subscription many months ago. I wonder if she should delete her ‘old’ user name on the Humax and start afresh. Might ve a weird bug. I’ll check tomorrow.
Well did it again tonight, only way to recover is unplug it
I have the same problem. Can only be fixed by unplugging.
Same here, got it back by rebooting box
Exactly the same problem. I had a brief discussion (it was right at the end of the working day) with a Humax technical support person who said there may be a problem that the TV had lost the HDMI connection and was reverting to its own input rather than the PVR box. However that doesn’t seem to be the fix (only power right off). In our case there is no change of Netflix info and the Netflix app in the TV itself (Samsung) was working fine. I also noted that not only was there no response to the Humax remote but none of the hardware controls volume channel up/down or power on/off worked either.
Exactly same problem here with FVP5000T. Looks like the Netflix app is broken, the only way to recover from the crashed app is to unplug…
And another one here.
It’s happened several times over the last few weeks now.
I came on here to mention it and saw this thread.
It happened again a few times this last weekend whilst the tuner was on BBC1 (standard definition).
I exited the Netflix App and as well as the frozen Netflix picture, the message “Press OK for HD” appeared superimposed over the the Netflix picture.
This proves that the problem is in the Humax box as the “Press OK for HD” message would come and go which it wouldn’t do if the TV had lost the HDMI connection and was just showing the last remembered picture from the Humax box.
(Incidentally, the TV is not connected to any aerial so there is no way that the “Press OK for HD” message came from the TV)
Update:
I’ve just spoken to Humax Technical Support and they have advised that this is a known issue that is being investigated at the moment.
Apparently this is happening with other hardware devices, not just Humax and Netflix is currently looking into it.
In my case, this is only happening on my Humax FVP-4000T.
My Humax HDR-1100S seems to be unaffected by this issue when using Netflix.
Same issue for me on my 5000T box. Seems to happen when Netflix starts to buffer an autoplay preview. Pressing any navigation button like “back” whilst the preview is buffering locks up the screen and box, and only a power on/off will recover. I have notified Netflix of this today. I am wondering if turning off the auto preview mode will help (a very annoying feature anyway as it interrupts the credits of every program). You can disable auto preview play by going into edit your profile and unticking the box). Have not tried yet to see if it solves the issue. but will so so later this evening. It does not happen on my older smart TV which has an old version of the netflix app that does not support the auto preview play feature.
I googled this issue and found this forum, am so glad I did as I am certainly a member of this club of “why is my Netflix effing freezing?!”
I’m having to switch it off at the plug every time I’m in the Netflix detail about the film/series description section.
I guess after reading everyone’s comments it’s a sit n wait till Humax figure it out.
So frustrating…
Gin – 56 mins ago »
I guess after reading everyone’s comments it’s a sit n wait till Humax figure it out.
When I spoke with Humax Technical Support a couple of weeks ago, they advised me that this is happening with other hardware devices (not just Humax) and that Netflix is currently looking into it.
How true that information is, I have no idea, but Humax Technical gave me the impression that it wasn’t their problem and they weren’t investigating it.
My Humax HDR-1100S is unaffected by this issue and works flawlessly on Netflix so I would suggest that Humax Technical are well placed to compare the software between the two boxes and work out a resolution.
I have the same problem with a brand new FVP 5000 bought 2 days ago. Everything set up really easily and all functions working well including catch-up on iPlayer, Channel 4 etc. But just pressing the Netflix button cause instant freezing of the remote control and controls on the box itself. Only way out is to turn off the power and turn it back on.
Mine has not frozen since I disabled the “auto preview play” feature (go to your profile and click edit, and then and untick the auto preview play box). Maybe just lucky, as I haven’t watched that much recently, but worth a try if only to confirm for this thread if it cures it for you.
same situation here on my 5000t.
now following……….
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