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HDR1000S- says I have no recordings yet, but I have. Happened before and normally a cold reboot does the job [disconnect from the mains].
Not this time though – any suggestions
My theory is if you look just after boot then not all processes have necessarily completed so I always give it a minute extra.
Normally a soft reboot does it for me.
How old is your unit?
What does system settings say when you look at storage?
Tried leaving it on for half an hour but no joy.
Unit is 4 years old.
Storage says “Connect a USB hard drive (HDD) to the box to be able to record programmes…”.
Sounds like it can’t find the hard drive.
Those are the symptoms of a problem caused by a failing/failed component on the motherboard. You could try contacting Humax to see if they will offer a fixed price exchange as the problem is known. I would just tell then it is out of warranty rather than it is 4 years old.
Thanks for your advice REPASSAC, much appreciated
Just for the record; contacted Humax and after a bit of correspondence, they said that the SATA component had failed.
This is the hardware interface that connects a HDD.
Offered me a “like for like” exchange unit with a 6 month warranty for £55 which I have accepted.
It does make you wander though, if this is a known problem, why don’t they rectify it?
I suspect that it was a batch of components and that the problem was eliminated some time ago.
It is very costly (Shipping both ways plus perhaps a up to a hours work per unit) I would say that £55 is very reasonable for a 4 year old unit.
Theros2 – 2 hours ago »
It does make you wander though, if this is a known problem, why don’t they rectify it?
I n what way (other than what they are doing) would you like them to rectify it?
Yes, I’m no great fan of Humax, the first two years experience of the 1000S knocked that for six, but I think it would be a safe conclusion that they have now identified and fixed the problem. Probably also learned from it, which can only be good for the next generation of product. Now they need to change their business model to one where they own the product in its entirety, rather than h/w only.
Martin Liddle – 1 day ago »
Theros2 – 2 hours ago »
It does make you wander though, if this is a known problem, why don’t they rectify it?
I n what way (other than what they are doing) would you like them to rectify it?
Perhaps by actually admitting (considering the increasing numbers of users experiencing this problem) there is an inherent fault and offering free repair or replacement.
Good experience with customer service….NAD – Fully replaced a CD Player with inherent front panel unresponsive button fault.
Bad experiences, the whole Indesit/Whirlpool tumble dryer debacle and Humax flatly denying there is an inherent fault and offering replacements at a cost or worse in Humax case not offering a repair.
Without knowledge of the number of units sold it is not possible to gauge failure percentages, however I think I recall Barry saying it was quite small and took a while to track down.
Humax fully honoured their warranties, including the two year warranty for those who registered it. To offer a fixed price repair at what appears to be at cost is reasonable for a product that has failed before it’s expected life.
REPASSAC – 1 day ago »
Without knowledge of the number of units sold it is not possible to gauge failure percentages, however I think I recall Barry saying it was quite small and took a while to track down.
Humax fully honoured their warranties, including the two year warranty for those who registered it. To offer a fixed price repair at what appears to be at cost is reasonable for a product that has failed before it’s expected life.
I would say considering the number of problems reported on this forum and over on avforums it is somewhat more than ‘small’.
You would expect any manufacturer to honour their warranty lol.
Best solution, try the capacitor fix yourself if you are competent enough with a soldering iron, sell the repaired unit and get an enigma 2 based receiver and be done with Humax.
cicobuff – 25 minutes ago »
…. You would expect any manufacturer to honour their warranty lol.
Best solution, try the capacitor fix yourself if you are competent enough with a soldering iron, sell the repaired unit and get an enigma 2 based receiver and be done with Humax.
No idea where you get the idea that Humax have NOT honoured their warranty, they have – In all cases the fixed price repair was offered on units where the warranty had expired.
My understanding is it was a resistor not a capacitor.
REPASSAC – 3 minutes ago »
cicobuff – 25 minutes ago »
…. You would expect any manufacturer to honour their warranty lol.
Best solution, try the capacitor fix yourself if you are competent enough with a soldering iron, sell the repaired unit and get an enigma 2 based receiver and be done with Humax.
No idea where you get the idea that Humax have NOT honoured their warranty, they have – In all cases the fixed price repair was offered on units where the warranty had expired.
My understanding is it was a resistor not a capacitor.
I didn’t say otherwise? You mentioned that Humax fully honoured their warranties…like that is something special lol.
All manufacturers should fully honour their warranties, what I was getting at was those that shirk inherent problems and make the customer foot the bill for them.
And according to andyfras on these very forums who fixed a 1010 it most certainly was the capacitors (surface mount)
cicobuff – 23 minutes ago »
And according to andyfras on these very forums who fixed a 1010 it most certainly was the capacitors (surface mount)
But the 1010 he fixed wasn’t suffering from the total inability to access the hard drive which is the problem being discussed in this thread.
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