Loop through – response from Humax

Forum Forums Freeview HD HDR 1800T, 2000T Loop through – response from Humax

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  • #15357
    Anonymous
    Inactive

    When I first got it and there seemed to be no option in the power settings to leave loop through on in standby, I sent Humax a message, which they’ve just responded to:

    Quote:
    Thank you for contacting Humax Support.

    Please accept my apologies for the delay in response to your email query, unfortunately we have experienced a large number of contacts which has concluded with a backlog and increased response times.

    Unfortunately the loop through feature of the HDR-2000T will only work whenever the unit is switched on and it cannot be operated from standby.

    So now I’m thinking I’ll have to use a splitter so it can be powered down, or just not use the TV’s tuner. :(

    #50063
    Martin Liddle
    Participant

    tttonyyy – 55 minutes ago  » 

    So now I’m thinking I’ll have to use a splitter so it can be powered down, or just not use the TV’s tuner. :(

    Yes those are the options. Barry has, I think, suggested that Humax may issue a software update at some point in the future to fix the problem.

    #50064
    Anonymous
    Inactive

    I downloaded an update for the loop through, to a USB stick. Unfortunately, the computer had problems & now I haven’t got the instructions to install the update. Humax said that there would be an OTA upate “in a couple of weeks”, but that hasn’t materialized as yet.

    #50065
    Martin Liddle
    Participant

    inspector – 10 minutes ago  » 

    Unfortunately, the computer had problems & now I haven’t got the instructions to install the update.

    If you still have the zip file you downloaded then the instructions are included in the zip file.

    #50066
    Barry
    Moderator

    or read the FAQ :-)

    Other alternatives download the software (zip file) again from here or Humax support website

    #50067
    Anonymous
    Inactive

    I’ve installed the software (after a few tries!) but the TV still doesn’t get a signal unless the pvr is on or recording.

    #50068
    Barry
    Moderator

    inspector – 59 minutes ago  » 

    I’ve installed the software (after a few tries!) but the TV still doesn’t get a signal unless the pvr is on or recording.

    Have you turned power saving in standby off?

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