Lock up / freezing

Forum › Forums › Freeview HD › FVP 4000T, 5000T › Lock up / freezing

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  • October 15, 2015 at 8:34 am #17193
    Anonymous
    Inactive

    Has anyone else experienced lock-ups or freezing with the new FVP-4000T?

    I’ve encountered one total system lock-up, the power light was showing power on, but there was nothing displayed on the TV screen and the box did not respond to key presses. I had to power-off at the wall.

    It also seems to get stuck when I manually check for software updates. Live TV is still displayed in the background but the box is stuck checking and does not respond to any commands. Again it had to be powered-off at the wall.

    October 15, 2015 at 8:52 am #64457
    Barry
    Moderator

    Welcome to our Forum :-)

    What software version does your unit have?

    Not experienced any lock ups on 1.00.59, except for the ‘check for software update’ one you mention.

    October 18, 2015 at 4:16 pm #64458
    Anonymous
    Inactive

    No lockups for me so far, but it’s early days. I noticed the “Eye Test” app will crash the box…but I can live without the Eye Test app….

    October 18, 2015 at 5:02 pm #64459
    Barry
    Moderator

    I suspect the OP has old firmware which was prone to lock-ups, but until they respond cannot advise further.

    October 19, 2015 at 8:06 am #64460
    Anonymous
    Inactive

    Out of the box it was running an earlier software version, but it upgraded to 1.00.59. I’ve not experiencing it since, so hopefully a one off.

    October 19, 2015 at 8:32 am #64461
    Barry
    Moderator

    Thanks for updating us, earlier firmware most likely the cause.

    October 19, 2015 at 8:34 am #64462
    Anonymous
    Inactive

    The freeze occurred after the software update when I was running 1.00.59.

    October 19, 2015 at 3:34 pm #64463
    Anonymous
    Inactive

    My box did the same it to was on the up to date software I did however notice that the box was very hot to the touch so I wonder if it had over heated and that caused it to crash.

    October 24, 2015 at 8:08 am #64464
    Anonymous
    Inactive

    I’m on 1.00.59 and have had one lock up in just under two weeks. It happened when I tried to turn the box on after it had been on Standby all day.

    October 29, 2015 at 8:36 am #64465
    Anonymous
    Inactive

    I’ve had 3 lockups when browsing content via DLNA on a PC on the network. Software is up to date…

    October 30, 2015 at 6:21 pm #64466
    Anonymous
    Inactive

    I get it stuck checking for Update everytime I try it, had it 5 times on the run now, I’m sat here about to pull the plug again as its been looking for an update for the last 22mins

    October 30, 2015 at 6:42 pm #64467
    Barry
    Moderator

    There has been no announcement of an update so why keep checking?

    If connected to the internet the unit will probably notify you, with a pop up, when an updated version of software is available.

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