Is there a new recording on the box itself ? Was it BBC 1-HD or SD ?

Does the box have two cables connected ?

grahamlthompson – 3 hours ago  » 

Is there a new recording on the box itself ? Was it BBC 1-HD or SD ?

Does the box have two cables connected ?

Baffled – No one pressed the record button on the remote by accident, and why would it lock out the other tuner unless it was recording two recordings ? You should have been able to view a few channels.

Did you cycle using the channel up down buttons ? While recording two these cycle through the available 3rd channels.

Which region BBC1-SD do you have on lcn 101 ? Tune to it and press the opt+ button and post the transponder details.

canalhopper – 1 hour ago  » 

Thank you for your interest, Graham. I appreciate your help.

No one had pressed the record button–and it only recorded 20 mins of a longer programme and then stopped.

We scrolled up and down to try to get other channels, but just got the usual message about unable to connect.

I’m afraid I couldn’t say for certain which region we had BBC1 SD tuned to, though I would say almost certainly BBC1 Wales.

If you tune to channel 101 and press opt+ it will display the transponder details. This will give me enough information to tell you what channels you should be able to watch even when the second tuner is recording using a totally different transponder. Once I have this I can suggest a simple test to prove the box is working properly

canalhopper – 12 minutes ago  » 

This is what the dialogue box says:

101 BBC One WalHD

Freesat 1102 MHz H 230003/4

Assuming the 1102 is a typo and it should be 11023.

Goto 102 and start an instant recording

Press 103 to go to ITV 1 and start a second recording.

Move to the following channels in turn by entering the channel number and check you can view all of them

107 BBC Four HD 11023 H

200 BBC NEWS HD 11023 H

601 CBeebies HD 11023 H

973 BBC One ScotHD 11023 H

976 BBC One Wal HD 11023 H

112 ITV +1 Wales 10832 H

103 ITV Wales 10832 H

canalhopper – 7 minutes ago  » 

Yes, Graham, 1102 was a typo, it is 11023

I started the two instant recordings, and the following is what happened:

107 No

200 No

601 No

973 No

976 No

112 Yes

103 Yes

Something is wrong.

Can you stop both recordings and using opt+ check you can view all the channels in both blocks and confirm the transponder details in the list are correct using opt+ ?

If so power off and switch the two inputs. Check you have nothing on the the middle f socket (tuner 1 out) and that the two cables are on the outer sockets. Now reboot and check you can view all the channels in the list with no recordings.

If OK repeat the test.

canalhopper – 1 hour ago  » 

oh Graham, that’s a bit of a challenge for me……

I’ll have to take the cabinet to bits to get at the back of the human box.

If you can get at the lnb you can swap them there. It’s the easiest way to diagnose a cabling/lnb fault. When you check you can receive the full list check the signal strength and quality for each one in diagnostics.

canalhopper – 8 minutes ago  » 

Graham, what I think I’ll do is…..I’ll wait and see if it happens again. If it does, I’ll follow up your suggestions.

Many thanks for all your help.

The test you have done shows that there is something wrong with your box or more likely with the lnb and/or the coax cabling. The problem was odd, it was the lockout of the second tuner that was suspicious.

We have already in effect found this condition.

Sooner or later you are likely to set some schedules that the box will accept but will fail when the box attempts to record them.

Find a programme on 976 and one on 103 that is due to start before the 976 one completes.

Set a one off recording on the 976 programme and a second for the same programme on 973. That will use one tuner leaving the other one free.

Recording two from the same transponder uses only a single tuner.

Now set a watch/reminder on the 103 programme. This will require tuner 2 to be working.

The box should auto switch to 103 to view the content when the programme starts. This failure would indicate a fault with the tuner 2 connection or the lnb itself.

Based on the previous test this will fail, interesting to see what happens.