Hi all,

I have started a new thread because this is a different problem.

I ordered a new (not refurbished) Humax FVP-4000T 2TB Smart Freeview Play. NERO recorder on the 15th August 2017 From Humax Direct.

It arrived the next day, Installed ok and it updated the software to: UKTFAE 1. 02.13 Software build date: 17 May 2017

I found it difficult to see the standby / on / record light underneath the unit so sat the recorder on white laminate board, which reflected the lamp well.

Sunday 20th Aug I noticed the ‘red’ standby light was not showing, and unable to switch the recorder to ‘on’.

I tried plugging the plug into another wall socket, and it still will not respond.

21-8-2017, I phoned Humax support on the Monday morning and They said they would send a replacement recorder only (me to keep all attachments to it) on Thursday 24-8-2017.

The 2nd FVP-4000T 2TB arrived on Wednesday 23-8-2017,in a plain white carton.

I noticed the Serial number was an earlier one than the original recorder was, plus on setting it up, I was surprised to see the standby / on / record light was on the right hand side of the front panel, when we know the latest version has them underneath.

The ‘new’ box did not update the software, it already had: UKTFAE 1. 02.13

Software build date: 17 May 2017.

It seems to me they have sent an earlier refurbished recorder, I paid for a brand new recorder that failed at just 4 days use ?

Mick.