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I have a 4000T, a 5000T and a 9300. The EPG on all three is no longer populating properly on all three, yet the EPGs on the connected TVs to all of these units work seamlessly. This coincides with the BBC News changes recently made on the Nottingham transmitter which is about 5.5 miles from where I live. I have tried everything including factory resetting the units, clearing the cookies and so on. I have attenuated the aerial connection so that the signal strength is below 90% and the signal quality is 100%.I have timers switching the FPV units on at 7am and Off at 7:15 set to channel 101 at 20 volume all of which makes no difference. I can have an EPG looking fairly populated for the next 3 or 4 hours then five minutes later its empty! I might as well get a paper system going reminding me to watch stuff on catch up rather than recording it – which kind of defeats the object.
I can not get my head round the fact that the Sony EPGs on two of my TVs and the one on my cheap bedroom TV all work perfectly but none of the Humax ones populate how they are supposed to, but have all worked excellently in the past. Any ideas anyone?
Oy You – 28 mins ago »
I have a 4000T, a 5000T and a 9300. The EPG on all three is no longer populating properly on all three, yet the EPGs on the connected TVs to all of these units work seamlessly. This coincides with the BBC News changes recently made on the Nottingham transmitter which is about 5.5 miles from where I live.
So have you retuned the PVRs? For the 4000T and 5000T I would suggest doing an auto tune with the Smart Tune option off.
The EPG on the 5000T (which is the same software as the 4000T) is notoriously unreliable, as long as you are only talking about gaps, not completely missing. I have a 5000T and often see this. In the case of the catch-up EPG, yes clearing cookies often helps, but rarely with the future EPG.
As for the comparison with the the Sony TVs, they may (I don’t know) get their EPGs from a different source, so could be more reliable for that reason.
So you may be hunting for a solution for the Humax boxes which we would all like to see.
A1944 thanks very much for your response, factory resetting the units which has happened several times in the last few days forces a full retune, but I’ve retuned them (without smart) several times as well. In fact I can input all of the series recordings from memory on one of the units (the 4000T which is the one I use) without referring to the photographs! Not so the one my wife uses (5000T) so that has only been reset once. I’m puzzled because up until the recent local transmitter change, the all worked very well, I had the power on power off routine set up on them and you could go to them any time of day and get a full 8 days EPG on them with the odd gap which is synonymous with Humax machines. Not so now, sometimes they have a few hours of BBC and nothing else, and sometimes I get it where BBC 1 has nothing in it and ITX 1 has 3 days worth, I never get a full week with the odd gap!If I manage to fix it I’ll post it on here.
Martin Liddle, thanks, yes I’ve done none smart retunes on the 5000 T and the 4000 T and that didn’t cure it, I’ve done none smart retunes, I’ve retuned with no aerial connection to wipe all the channels and retuned with it back in as well but it doesn’t make any difference. Please see my reply to A1944 for a fuller response. Thanks again.
A1944 – 14 hours ago »
As for the comparison with the the Sony TVs, they may (I don’t know) get their EPGs from a different source, so could be more reliable for that reason.
What alternative source do you think Sony could be using? It seems very unlikely to me.
Martin Liddle – 21 mins ago »
A1944 – 14 hours ago »
As for the comparison with the the Sony TVs, they may (I don’t know) get their EPGs from a different source, so could be more reliable for that reason.
What alternative source do you think Sony could be using? It seems very unlikely to me.
I don’t know. I just had a vague recollection that there may be more than one source available from somewhere. Hence the “don’t know” in my previous reply.
A1944. I don’t know anything about EPGs, the Humax boxes are advertised as having 8 day EPGs that are easy to use in regard to recording individual and series linked programmes. They used to work and they should still work. If there is a broadcasting issue with the Humax TV guide then I couldn’t be expected to resolve that and I’d be looking to Humax to sort it out. I mentioned that the EPGs on the TV boxes work fine because I’m trying to establish if it’s a broadcasting issue that I cant be expected to resolve, and everything points to that being the case. My next decision is whether to put up with it and see if it gets resolved or dump the Humax boxes and let them never let any of their products darken my door again! 🙄
As you are now describing symptoms more severe than I have seen then I don’t think there is anything much I can add, except to say that here in the Crystal Palace transmitter coverage my 5000T is showing a good EPG most of the time.
Martin Liddle – 6 hours ago »
A1944 – 14 hours ago »
As for the comparison with the the Sony TVs, they may (I don’t know) get their EPGs from a different source, so could be more reliable for that reason.
What alternative source do you think Sony could be using? It seems very unlikely to me.
There are several programme guides available. The basic now and next system, the free view 7 day programme guide.
There are then various enhancements which ads further information, longer time periods, backwards epg etc
There are then complete replacements that don’t rely in the Freeview EPG at all.
prking – 17 mins ago »
There are several programme guides available. The basic now and next system, the free view 7 day programme guide.
There are then various enhancements which ads further information, longer time periods, backwards epg etc
There are then complete replacements that don’t rely in the Freeview EPG at all.
But are these being broadcast over the air?
Oy You – 1 day ago »
The EPG on all three is no longer populating properly on all three, yet the EPGs on the connected TVs to all of these units work seamlessly. This coincides with the BBC News changes recently made on the Nottingham transmitter
Are you saying that the issues started after you retuned them?
Oy You – 1 day ago »
… a 9300. The EPG on all three is no longer populating properly on all three ..
The 9300 stopped being able to remember the entire EPG back in 2012. The transmitted EPG is now a lot larger. The EPG populating for the 9300 will be even worse if when you tuned it more than 1transmitter was tuned into. Deleting channels after a retune will not help either, as the 9300 will still be attempted to store the EPG for those manually deleted channels.
The HDR-4000T/5000T do not have a memory capacity issue but will can also forget whole areas of the EPG if you are tuned to more than 1 transmitter. This particularly affects the national channels that have local variations and those that are on the same multiplexes. This includes BBC One and ITV1.
Oy You – 1 day ago »
I have tried everything
Are you certain of that? Did you attempt to tune just to 1 transmitter and afterwards check that you were only tuned to 1 transmitter?
Luke,
I assure you that the Humaxes are connected to one transmitter only, I have wiped them by tuning without an aerial and then manually tuned them using the channel numbers from the freeview site. They are tuned to the Nottingham mast only. I am not new to Humax boxes I’ve had them running successfully for years. They are not smart tuned and they don’t have any channels in the 800s or any other such things.
Oy You – 3 hours ago »
Luke,
I assure you that the Humaxes are connected to one transmitter only, I have wiped them by tuning without an aerial and then manually tuned them using the channel numbers from the freeview site. They are tuned to the Nottingham mast only. I am not new to Humax boxes I’ve had them running successfully for years. They are not smart tuned and they don’t have any channels in the 800s or any other such things.
On older Humax boxes (9300) tuning with aerial disconnected does not wipe channels, don’t know about newer boxes. However with the latest software an Auto Tune (aerial in, out or fallen into the garden) will delete all channels before actual tuning starts. So to delete all channels simply start an Auto tune, stop it when actual tuning starts but before any channels are found, no need to faff with the aerial. My Panasonic TV and PVRs Auto Tune in the same manor but a message tells you that all current tuning data will be lost.
Luke – 5 hours ago
The 9300 stopped being able to remember the entire EPG back in 2012.
Are you sure about that. My partner has a 9300 and I’ve not noticed any shortage of EPG from the Waltham transmitter. I’ll check next time I’m there though but I’m sure I would have noticed at some point since 2012.
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