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I am having problems recording programmes on some channels, particularly ITV1 and C4, as well as U&Yesterday. Sometimes I get a blank screen so the programme is lost. Sometimes I can watch a programme if I can fast forward past each section of the advertisements but it is rather hit and miss. Sometimes it will run for a few minutes and then go back to the beginning and continue like this all the way through the programme so it is unwatchable.
I used to be able to record on the HD channels but then suddenly there was no signal. I tried a manual search and then an automatic search and now the HD channels are no longer available.
I bought my 4K Aura 2TB Recorder just over 2 years ago.
Does anyone have any suggestions?
I recently experienced similar to this on my just over 2 year old Aura.
Then the hard drive failed about 2 weeks later…
Could be a completely different issue you have there, but the symptoms do indeed look familiar to what I was seeing before failure.
TMW
Hi
Thanks for your response. I very much hope that the hard drive doesn’t fail.
Do you think a system update from Humax, if one is available, might help some of my problems? Or should I try a factory reset? I just don’t want to lose my recordings.
I would appreciate any help members could give me.
I would suspect you would already have the latest update as that should go out over the air (Wifi).
Factory reset may help – it doesn’t wipe the recordings, but I lost the index it had created and they were no longer accessible from the machine, only via FTP or similar, but then the drive died anyway so that was a moot point.
I do fear your drive is on the way out…
Chez – 17 mins ago »
Hi
Thanks for your response. I very much hope that the hard drive doesn’t fail.
Do you think a system update from Humax, if one is available, might help some of my problems? Or should I try a factory reset? I just don’t want to lose my recordings.
I would appreciate any help members could give me.
The Aura hasn’t received a major software/ firmware update since Aug 2021.
There have been smaller incremental updates to the Freeview system app due to a recurring fault where the Aura is unable to show video and only intermittent sound on some channels broadcast by a particular multiplex.
You could try a Factory Reset, this does not delete your recordings.
Freeview Button> Settings> Freeview Play Preferences> Factory Reset.
Make a note of all your usernames and passwords for any apps you use and your Google account as these will be deleted.
There is a much rumoured update supposed to be on the horizon, although it has been mentioned for about a year now.
From what I understand this will be an update for the Android operating system, which if true is a pity as Humax should be concentrating on the Auras own Humax operating system to address the many problems it creates.
Last news on the update was for Beta testing this summer.
Morning
I’ve been experiencing similar issues for the last couple of months and done numerous factory resets, manual tune and auto tune but still having major problems with ITV plus a couple of other and pixelation on almost every channel, I have an old Humax HDR box that works perfectly
Crama – 1 hour ago »
Morning
I’ve been experiencing similar issues for the last couple of months and done numerous factory resets, manual tune and auto tune but still having major problems with ITV plus a couple of other and pixelation on almost every channel, I have an old Humax HDR box that works perfectly
What is the signal strength on the Aura when you are trying to watch ITV (standard definition)
Freeview button> Settings> Channel & Broadcast> Signal Test
Ideally Signal Strength should be up to 95%, anything above that can be too much and cause pixellation.
If it is up near 100% you may need a variable attenuator to reduce the signal strength.
Signal Quality should always be around 100%.
Check that any HDMI cables are not close or making contact with the aerial cable, the HDMI cable causes interference and contributes to pixellation and sound drop outs.
A high quality well shielded cable is recommended, but always keep the two cables away from each other.
What is your situation, is the Aura first in line to receive a signal then looped to the TV or other equipment.
My aerial goes into the Aura and looped to a Humax 5000T then to my TV.
The Humax 5000T and the TV report very similar signal strength and quality, the Aura is always lower in signal strength and thus is more prone to occasional pixellation. I can record the same programme on both the Aura and the 5000T, playback on the Aura can at times have pixellation whereas the older cheaper 5000T is always fine.
There does seem to be something inherently amiss with the Auras tuners set,
I’ve called it under sensitive, others here have called it over sensitive.
High atmospheric pressure can affect signal, are you in an area that has had high atmospheric pressure during these hot, hot days.
You could also have a look at the connector on the cable going into the antenna input on the Aura itself, make sure it hasn’t slipped slightly, I’ve noticed this with mine and it can affect the Aura but doesn’t seem to degrade the signal being passed through to the other equipment. Unplug it and unscrew it and make sure the central copper core is making full contact and protruding about a millimetre or so from the end.
Try these things and report back if anything has improved.
At the time you posted this I had the exact same issue with Channel 26, but it has since ceased.
It’s the same issue that happened with all 4K boxes for Channel 4 & Channel 6 earlier this year. Humax had to implement a Freeview update (not a system update) which fixed it. But evidently there is something they still haven’t fixed.
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