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ON MY SECOND BOX NOW WITHIN 2 MON THE. BOX TURNS OFF FOR NO REASON WHEN WATCHING A RECORDED PRO GRAEME ALL AUTO POWER SETTING SWITCHED OFF INCLUDING TV….HELP!!!
Hi welcome to the forum. You may have a rogue infra red source in the room. Can you try covering the front of the box with a piece of cardboard to eliminate this ? Some low energy bulbs generate IR and have been known to create weird issues like this. As it’s a second box and you have disabled auto power off it is unlikely to be a issue with the box itself.
Thank you Graham..I only have one other remote and that’s for my Samsung TV. ..surely that would not be the issue???
alanclarke2988 – 11 minutes ago »
Thank you Graham..I only have one other remote and that’s for my Samsung TV. ..surely that would not be the issue???
Only if you pressed a button on it. Do you have any low energy lights in the room on when the box shuts down ?
Try turning off HDMI CEC control on your TV settings and see if that ressolves it.
Low energy light?? Do u mean in the room itself???
Also re the home cec the TV stays on when the box switches itself off!!!
I bought this brand new from Amazon in late Oct phoned humax support over a week ago guy said it’s poss a faulty hard drive format it!! Did that still did it told me they would send a recon one for my new one….no way spoke to amazon they replaced with brand new one and this one does it…..something needs to be done about this issue….
Low energy light?? Do u mean in the room itself???
Also re the home cec the TV stays on when the box switches itself off!!!
I bought this brand new from Amazon in late Oct phoned humax support over a week ago guy said it’s poss a faulty hard drive format it!! Did that still did it told me they would send a recon one for my new one….no way spoke to amazon they replaced with brand new one and this one does it…..something needs to be done about this issue….
So to clarify.
It (they) only switched off when watching recordings. When watching live TV there is no problem.
It (they) switched off at different times of the day.
From memory your problem is unique in all of the many posts in different forums over the past 14 months since the launch. Since it is present in 2 boxes then it might be reasonable to conclude it’s your specific environment, although the fact that it only happens during watching recordings is again strange. As Graham says in his post, have you looked at every possible cause in the room?
Have you a relatively strong source of rf close to the box. Say a cordless phone base station or a WiFi router ? If so try relocating it. Yes a ir source would have to be in the room or possibly close to a window.
Hi Alan, welcome to the forum.
Could you please be a little more specific with your problem, ie, does the box power down completely? does it go into standby mode? does it power down then reboot? does it do this only when the box is recording? does it only do this at certain times of the day? how often does it do this? As it has already been said, if this is your second box then it is more likely your operating environment as this is not a issue I have come across before. My box reboots itself at random times, but not that often so I can live with it.
You will notice that if you point your remote away from the box it will still work, I can even go out of the room and it will work!!! So it could be picking up a rouge signal from somewhere, even outside the room/house. Has your neighbour got a Humax box? it may sound stupid, but you cant rule it out. I remember having problems once with my TV, it used to suddenly throw a hissy fit, then I found out it was my next door neighbour, he had a new automatic garage door fitted and he would operate the remote coming up his drive, we had a shared drive and my lounge window was in range of his remote. Weird but true.
I am not an expert here, but there are others that are and can probably help if you give more specific information.
Power save mode enabled? Shuts down if no button is pressed for a certain amount of time. Just a guess.
Wallace – 8 minutes ago »
Power save mode enabled? Shuts down if no button is pressed for a certain amount of time. Just a guess.
Yes, I thought that could be the problem, but if you read the original post he says power save is turned off on both the box and TV,
Hi guys thanks for all your input….right it turns off when watching a recording….as if you have pressed the power button on the remote!!!
I do have my router and cordless phone next to it….so I will re locate them. If happens again I will then look to remotes….thanks
alanclarke2988 – 2 hours ago »
Hi guys thanks for all your input….right it turns off when watching a recording….as if you have pressed the power button on the remote!!!
I do have my router and cordless phone next to it….so I will re locate them. If happens again I will then look to remotes….thanks
Every time when watching a recording?……….
A rouge signal would give you that problem no matter what the box was doing, not just watching recordings. This problem is new to me, but if you say that you have already exchanged your box then the chance of the second box having the identical fault is pretty much zero. I am pretty sure it must be something to do with your operational environment, hopefully after you have relocated your router and other equipment the problem will be solved, if not then maybe someone here will come up with a fix. Good luck.
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