Frozen scteen

Forum Forums Freeview HD FVP 4000T, 5000T Frozen scteen

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  • #22988
    Anonymous
    Inactive

    I am hoping someone can help. My mother has just bought a Humax FVP-5000T and today a message has appeared on the screen saying Software Update. Nothing is updating. I have tried the usual unplugging the device leaving it for 20 minutes then plugging back in again, but nothing is working. My mother is in her eighties and does not have an Internet connection. Can anyone suggest what to do. Thanks

    #111946
    Anonymous
    Inactive

    If she has no internet connection, the box will struggle.

    If you can, you may have to provide a “Personal Hotspot” (in iPhone terminology) to give the box temporary internet access from your phone while you update (I imagine Android phones have something similar).

    Of course, once you are gone, she will not be able to use any catch-up facilities which depend upon an internet connection.

    #111947
    Anonymous
    Inactive

    Download the 5000T software from this Humax support page,

    https://uk.humaxdigital.com/support/?product_id=3793&curr_page=sw_release

    Once downloaded you can transfer to a USB stick and plug in to your mothers 5000T

    go through the Settings menu and install the software from the USB stick.

    Format the USB stick as FAT32 on your computer before adding the soft update file to it.

    #111948
    Anonymous
    Inactive

    Thank you. I’ll give that a try

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