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Not that they were of much use anyway, but they’ve just posted this:
FREESAT COMMUNITY IS CLOSING
After a thorough review of how we support Freesat customers in all channels, we have taken the decision to close the Freesat Community from 29 July. We aim to provide a better overall support service via an expanded help section on Freesat.co.uk, which will be launching at the end of July. We feel that with the resources available we’ll be able to keep Freesat customers better informed and respond to queries in a more effective manner by directing them all through online help and to our social media channels. As current community members have commented, it is easier to have information in fewer areas that are always up to date than several areas that are updated sporadically.
Please take this opportunity to save a copy of any posts you would like to keep, as these won’t be available after the end of the month.
We would like to thank all members for their continued support of Freesat and the feedback provided over the last few years.
The Freesat team
I also found them next to useless.
Can’t say I am surprised, was an outlet for serial whinging, and some of the comments led to the one person who could, and does make a difference leaving.
Barry – 29 minutes ago » …Can’t say I am surprised, was an outlet for serial whinging…
Perhaps that’s explainable by the fact that they completely ignored (or more seriously, deleted) any serious input from users. A complete waste of space.
They could of been a little more personable, most of the time they just ignored post. Take the resume recording bug, it took them two months to say they were looking into it and then miraculously they had a fix ready to go out a few days later !
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