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Whenever the power to my 2000T is disconnected the disk becomes unavailable (the “media” button does nothing). It comes back as soon as a scheduled recording starts, so it’s not a major problem, but it’s a bit irritating.
Is there any way of preventing this? If not, is there an easier way of getting the thing to recognise the disk than scheduling a recording and waiting for it to start?
I’ve had the unit for about a month and it’s been fine otherwise.
tt1234567 – 1 hour ago »
Whenever the power to my 2000T is disconnected the disk becomes unavailable (the “media” button does nothing).
I’ve had the unit for about a month and it’s been fine otherwise.
Something very odd going on there. Have you tried running the hard drive test (Menu button>Settings>System>Data storage>HDD Test)? I would be tempted to contact the supplier and get it exchanged.
Thanks for the replies. I’ll do the HDD test this evening (I ran it when the unit was new and everything was OK).
I updated the software manually as soon as I got it so I think it’s 1.01.06 (but I’ll check later today).
What happens if you simply push the instant record button, rather than waiting for a scheduled recording ?
The instant record button doesn’t do anything when it’s in this state – a sort of ‘no entry’ sign is displayed. It seems to need a scheduled recording for the disk to become visible to the user.
I tried the HDD test and it didn’t find any problems.
I assume you’ve tried a factory reset, without format?
If a factory reset hasn’t fixed it then it sounds like a power supply issue to me, either external or internal.
If I’ve understood the problem
“Whenever the power to my 2000T is disconnected the disk becomes unavailable”
you switch off at the mains, presumably overnight, switch back on sometime later and you can’t access the disk until a scheduled recording takes place.
Can you switch it back on 1/2 an hour earlier or put it into standby after 1/2 an hour or when convenient after it’s been switched back on at the mains, wait 5 minutes in standby, switch it back out of standby and see if the disk is available. If this works then reduce the time you switch it in/out of standby after powering back on at the mains. You may find you can reduce this time down to a few minutes of putting into/out-of standby after powering back on at the mains.
Even if toggling standby after a few minutes, or however long, works, I’d be inclined to return the unit if it’s under warranty.
If it’s out of warranty and you know a friend/neighbour with a similar 2000t, I’d see if swapping the power supply makes any difference, unless you happen to have a suitable 12v 2A psu knocking around or want to risk a £10 or so unbranded purchase from ebay/amazon etc.
No, I haven’t tried a factory reset yet, partly because of the annoyance of having to retune, reset schedules, favourite channels, wifi passwords, etc. I’ll try it later today if I’ve got time.
Putting it in and out of standby doesn’t seem to make any difference.
I don’t usually switch the power off overnight and only noticed the problem because we’ve had a few short power cuts here recently.
After the next power-cut/outage, put it into standby, I assume the disk won’t be spinning?, and power off at mains, 5-10 secs., and back on again.
One of my very old Humax’s wouldn’t spin the disk up after power had been disconnected for what ever reason, it would after a further power cycle. It didn’t makes sense and happened every single time so I lived with it. I’d be surprised if this worked for yours, but you never know.
A factory reset is worthwhile doing, I suppose you need to wait to see which causes more annoyance, the reset or not having access to the disk.
A power outage or not shutting down or powering off properly will cause disk corruption, again we don’t have access to the system to run basic tests however; it’s feasible that the system is checking the disk on powering up and the disk isn’t ready quickly enough and is shown as unavailable.
It’s possible some of the other posts we’ve seen here regarding lack of disk access is simply down to the box having had the plug/power pulled on it and a check disk taking too long.
Powering the system properly down again, i.e. into standby, waiting for the disk to spin down (can take a while), switch off at mains and powering back up should solve it.
Also if there’ve been power cuts it’s also possible that the firmware/software has become corrupt, if cycling the power doesn’t help or factory resetting then reflashing or updating the software would be my next step
I haven’t got round to doing a factory reset yet, but I did contact Humax about it. They suggested I reformat the disk. Is that likely to make any difference? It seems implausible to me but I’m not an expert. I suppose I could transfer all the recordings to an external drive but it would be very inconvenient.
have you had any more power cuts since last posting 5th Feb, and does power cycling the box afterwards work or do you still have to wait for the next scheduled recording?
You’ve still not confirmed which software version the box has
reformatting the disk is a useful thing to do once in a blue moon, especially if the power has been disconnected abruptly a few times however; last time I did this it took 20 hours to copy the stuff off to an external drive and 23 hours to copy it back again. Taking the disk out would have been far quicker, but would leave the box useless for the duration.
Even with a disk format, if the problems are caused by power cuts then it will come back again following the next batch of power cuts.
I’m amazed at times the complicated lengths people will go to in order to solve a problem, but steadfastly refuse to do the basics.
If it were me…
confirm the latest software and update as necessary, power cycle after the next power cut (I can’t imagine that this won’t work), and… take a note of the schedule, wifi etc. and reset the box without a format.
Software and reset takes a few minutes and I’d do that now, wait for the next power cut and then if necessary power cycle the box assuming it’s non-responsive
At the end of the day it’s your decision, let us now how you get on
Thanks for the reply.
The software is 1.01.06.
Power cycling after a power cut didn’t help but I haven’t tried it again and we’ve had no more power cuts.
I intend to try a reset but I haven’t had the time to do it yet.
I haven’t gone to any complicated lengths (yet) – I just wondered what others thought of Humax’s suggestion to reformat the disk.
Over the weekend I finally got round to trying a factory reset and it seems to have cured the problem, at least for now. Many thanks for the advice.
I’m less impressed by Humax’s insistence that I should reformat the disk.
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