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FVP4000T Nero 2TB – purchased 10th December.
I’ve seen a few comments on this site and elsewhere about corrupted / pixelated recordings and wondering how wide spread this problem is as I too have lost recordings.
When trying to play a problem recording I get an intial message at top of screen saying “recording failed due to unknown error” and the recording is truly unwatchable.
Have emailed Humax and waiting on response.
Of 4 recordings today, 1 failed and 3 worked fine. Have lost about 10 recordings so far since having this box. By comparison, recordings work fine on my Humax PVR9300.
My reception signal / quality are both fine 80% sig / 100% quality, all on one transmitter and I have no problems with live tv on the humax or any other TV devices in the home.
About one third to one quarter of mine fail in the same way, many pixilated, often there is e reference to a power problem (which there isn’t)?
I have a brand new FVP-4000T Mocha. Christmas present – so started to record just after that. Of the first 14 recordings 7 failed with the message “Recording failed due to unknown error” – these all start late and are pixelated. 2 more had the message “Recording failed due to no signal” – 1 of those had recorded without any problem! and the other started late and was pixelated out. 5 recorded OK. The channel doesn’t matter – several of the failed recordings are on BBC1 as are some of the successful ones. There is no pixellation while watching the programme live – it is only the playback of the recording that is affected.
I bought my 4000T a couple of weeks ago and initially I had this problem, too. When recording 4 programmes at once a couple of 5USA recordings were unwatchable.
I put it down to user-error, as instead of connecting the aerial directly to the Humax and looping through to the TV I used a cheap splitter to feed the signal directly to both and ended up with signal strengths of 1-70%; 2-67%; and 3 only 48%.
After I reconnected my Humax and TV correctly my signal strengths increased to 1-84%; 2-85% and 3-78% and apart from an occasional bit of pixellation, which I put down to the bad weather, I’ve not had a problem.
This is typical of a box that has autotuned from more than 1 transmitter. Check your epg for duplicate channels with logical channel numbers over 700. If you have this, solution is delete all radio and TV channels and manually tune. Not having a FVP-4000T I can’t post specific instructions.
If you confirm you have the duplicate channels, a box owner hopefully will post the required procedure.
Welcome to our forum.
grahamlthompson – 24 minutes ago »
This is typical of a box that has autotuned from more than 1 transmitter. Check your epg for duplicate channels with logical channel numbers over 700. If you have this, solution is delete all radio and TV channels and manually tune. Not having a FVP-4000T I can’t post specific instructions.
If you confirm you have the duplicate channels, a box owner hopefully will post the required procedure.
As per my original post, all my channels are from one transmitter (none over 700) and even yesterday I had another failed recording. Still waiting on Humax to reply to my emails about this problem, although appreciate Xmas has probably slowed them down.
giverny – 4 days ago »
My reception signal / quality are both fine 80% sig / 100% quality, all on one transmitter and I have no problems with live tv on the humax or any other TV devices in the home.
Is your signal strength 80% on all three tuners?
When I had this problem I only had a signal strength of 48% on the third tuner which is what I assumed the corrupted recordings used. Although my assumption may be wrong and this could just have been a coincidence.
Whih test recording of 3 tuners recording 4 progs and one live channel, typically show 79%, 77% and 72% across tuners with all recordings perfect, no corruption. Whenever corruption occurs it only seems so far to be when one recording event is active and one live channel (I don’t usually put box into standby in order to keep the media server and samba features active for remote access around the house, two key points for having this box). So far, the corruption seems to be a bit random, can not pinpoint a causation yet, but it is extremely annoying when it keeps happening.
Humax support have recommended doing a factory default restore so I will try this and monitor future recordings.
Exactly what they told me too! First two recordings after the reset have been fine. But I wasn’t watching another channel at the same time – so I will keep monitoring.
It does not bode well for the future. I have returned 3 units, all with issues including bad recordings. Maybe the heat is causing this, especially as most people have to leave it switched on due to the standby / recording problem.
So far my new Panasonic is behaving perfectly, and there is no temperature difference whether it is switched on or not.
protos55 – 39 minutes ago » … most people have to leave it switched on due to the standby / recording problem…
I haven’t seen that mentioned before. Can you provide some links were it has been discussed?
grahamlthompson – 1 day ago »
This is typical of a box that has autotuned from more than 1 transmitter. Check your epg for duplicate channels with logical channel numbers over 700. If you have this, solution is delete all radio and TV channels and manually tune. Not having a FVP-4000T I can’t post specific instructions.
If you confirm you have the duplicate channels, a box owner hopefully will post the required procedure.
Welcome to our forum.
Presumably you were posting to fangorn59 as it was fangorn59 first post.
I agree that in fangorn59 case that does appear to have contributed to any other issues fangorn59 may be experiencing.
fangorn59, it sounds as though the cause of your issues are different from the issue reported in post #1. I suggest that you first make sure that you are only tuned to 1 transmitter.
FVP 4000T 1TB Purchased 17th OCT 2015
My unit is also corrupting/pixelating many recordings – “due to unknown error”
With three channels recording the signal strength/quality are all 100%, with a new aerial/coax cable installation. The effect seems to be random. I also have left the unit switched on constantly following problems coming out of stanby. Also think the epg UI is a joke. Have resorted to using radio times. Bought the unit to replace a PVR 9200T. Thinking of sending unit back. Runs very hot.
I can confirm that I am only tuned to 1 transmitter. Since the factory reset about a dozen programmes in the course of 1 week all recorded OK. Then just one had the same message about recording failing due to unknown error and that started late and was pixelated and unwatchable. A further two recordings have since worked fine without changing any settings.
I also have my box connected to a home network and leave it on constantly. It does also get very hot like this.
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