My grandparents have a new 1800T, and whilst i was staying with them I set everything up and it was working fine. They have just been on holiday, and on their return they cannot record anything. When they press record on the remote a disc appears in the top right hand corner of the careen with a line through.

Over the phone I went through all the setting, but in the setting menu, Recordings is grayed out.

It’s very difficult for me to help them, as I live fairly far away and am trying to help over the phone having very very little knowledge of how the box works.

Does anyone know what the issue is? It won’t record from the TV channel directly or the Guide.

Thanks!