Cannot connect to HDR on PC

Forum Forums Freeview HD HDR FOX T2 Cannot connect to HDR on PC

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  • #15732
    Anonymous
    Inactive

    I have just updated the Humax software to the latest version 1.03.12 and installed the latest customware version 2.23. The Humax box itself works perfectly, including access to BBC iplayer. My HDR is connected to my router via a network cable. However when I type the IP address into the browser on my PC I receive the message “cannot establish a conncection to the server at – the IP address”.

    I can “see” the HDR when I log into my router (on the PC) and the IP address ties up. I have also tried typing the IP address into Safari on my ipad with no luck. Which make me think the problem is not in my PC/ipad browser.

    I have not had this problem with earlier versions of the customware.

    Any help is gratefully received, I’ve run out of ideas!

    #52439
    grahamlthompson
    Participant

    Can you ping the HDR IP address from a command prompt ?

    #52440
    Anonymous
    Inactive

    I wouldn’t know how, my IT skills are not up to that!

    #52441
    grahamlthompson
    Participant

    Click start, type CMD into the search box and press enter. In the command box type ping xxx.xxx.xx.xx (the x’s are your box IP address). Press enter.

    #52442
    Anonymous
    Inactive

    OK, I managed that, this is the result-

    C:UsersJohn Fxxxxx>ping 192.168.2.3

    Pinging 192.168.2.3 with 32 bytes of data:

    Reply from 192.168.2.3: bytes=32 time=3ms TTL=64

    Reply from 192.168.2.3: bytes=32 time=1ms TTL=64

    Reply from 192.168.2.3: bytes=32 time=1ms TTL=64

    Reply from 192.168.2.3: bytes=32 time=1ms TTL=64

    Ping statistics for 192.168.2.3:

    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

    Approximate round trip times in milli-seconds:

    Minimum = 1ms, Maximum = 3ms, Average = 1ms

    Or should I have done something to amend the path beforehand, i.e. get rid of “C:userJohn….?

    #52443
    grahamlthompson
    Participant

    No that’s fine, your computer can clearly see the HDR FOX T2 on your network.

    Do you know how to reserve that address on your router so it will never change ?

    Have you rebooted the HDR FOX T2 after flashing the firmware ?

    #52444
    Anonymous
    Inactive

    I think I have done that (it’s the first time I’ve tried). I added a line (with the MAC and IP addresses) in the router’s “DHCP reservation list” and ticked “enable”.

    #52445
    grahamlthompson
    Participant

    johners – 5 minutes ago  » 

    I think I have done that (it’s the first time I’ve tried). I added a line (with the MAC and IP addresses) in the router’s “DHCP reservation list” and ticked “enable”.

    That sounds OK. Did you reboot the box ?

    #52446
    Anonymous
    Inactive

    I have now and tried typing in the IP address in my browser for the HDR, but I still get the same “cannot connect” message.

    #52447
    grahamlthompson
    Participant

    Running out of ideas. Do you know how to use FTP ?. If so turn on content sharing on the HDR FOX T2, run a FTP programme like Filezilla and try logging onto the HDR FOX T2 using

    HumaxFTP IP password 0000.

    #52448
    Anonymous
    Inactive

    I don’t. I’ll download Filezilla and give it a go. I had thought that reinstalling an earlier version of the official and custom firmware might to enable me to connect to my PC. And then trying the latest versions again.

    #52449
    grahamlthompson
    Participant

    johners – 6 minutes ago  » 

    I don’t. I’ll download Filezilla and give it a go. I had thought that reinstalling an earlier version of the official and custom firmware might to enable me to connect to my PC. And then trying the latest versions again.

    Create a new connection using the connection manager in FileZilla.

    #52450
    Anonymous
    Inactive

    Well, I think I’m in. Within Filezilla I can see directories with all my recorded programs there. What’s next?

    But I don’t really understand how to use Fillezilla!

    #52451
    grahamlthompson
    Participant

    johners – 5 minutes ago  » 

    Well, I think I’m in. Within Filezilla I can see directories with all my recorded programs there. What’s next?

    But I don’t really understand how to use Fillezilla!

    It’s not a replacement for the CF. You can transfer files directly from and to the HDR FOX T2 by simply dragging and dropping them.

    The CF makes this a lot more useful because you can for instance setup a virtual usb drive on the box, copy SD files to it to decrypt them and then ftp the decrypted .ts file directly to a PC.

    Everything seems to be normal other than the CF doesn’t appear to have installed correctly.

    I would download a clean copy and reflash the box again.

    #52452
    Anonymous
    Inactive

    OK. Thanks for your help Grant. At least I’ll be able to make copies of programs I’d like to keep. Cheers.

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