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Hi
I have had my Aura for a couple of weeks and use my iPhone to programme also.
I have the following issues
1. The Aura keeps going into deep sleep of its own volition, no long press when turning off and the setting for deep sleep is not activate on the box, it then of course doesn’t always record correctly. When I press the on button to wake the machine up it starts its google/android 3 coloured circles as if its starting from scratch again.
2. Multiple recordings when using the app, same program twice often says on the app multiple schedules of the same program
3. When scheduling via the app it does not offer a recording in HD if one is available i.e. scheduling on BBC1 it does not offer to record on BBC1 HD like my previous Humax box did
4. App and server seem to disconnect regularly, and scheduling is not available, serve set to talk every 10 minutes
5. If you accidentally press the Google talk button the machine freezes and you need to reboot the machine
Overall, the box is good with good picture quality but the software is “glitchy” on the box and in the app.
Agreed. The Aura has degenerated into a buggy piece of hardware.
I’ve just discovered whereas my old BT TV box is discoverable by my new Bravia quickset function, the Aura isn’t, although it’s Android like the Bravia. Earlier Humax’s are also selectable manually.
One hopes that Humax are working on the next Android update and all these bugs will be gone and Quickset is incorporated.
I am able to use my 2021 LG TV remote to control my aura. It wasn’t able to auto detect it, but when I set it as a Humax STB it worked.
2 weeks ago, I spoke with technical support after my Aura Box continued to go to Deep Sleep on its own volition (the deep sleep option is turned off in the settings, this seemed to happen when I had not used the box in 24hrs i.e., not turned it on. The issue with this is the box did not wake up to record and when setting recording via the app these would not be set and not recording taken.
The answer from technical support was to replace the box and they replaced the box under warranty – the box is less than 2 months old, and this problem has been apparent from day one.
New box arrived and set up, nothing unusual until this weekend when I have been away and not turned the box on, again the box went into deep sleep and when I tried to set recording remotely, they did not schedule or record….. so this is the same thing as before.
Any help??
Put it into deep standby overnight.
And what will that do….. it doesnt wake up to record or set progs via the app.
PS deep sleep and Deep Standby are the same term
In order for the app to set up a remote schedule, the Aura has to be brought out of deep standby at least once a day. This can be done by pressing Home on the Aura remote, then Settings > Freeview Play Preference > Deep Standby (Set by Start & End Time). Then set a Deep Standby Schedule. Mine is set to 10.30pm – 05.30am.
As long as a programme schedule has been set up, the Aura will always come out of Deep Standby to record it.
Thank you for your reply, however I think you may have missed my points.
Firstly, my original box and my replacement box go into “deep sleep / standby” of their own volition, I have the DONT enter deep sleep selected in the setup menus. Just to reiterate I DONT want the box to enter Deep Sleep/Standby not even between 2am and 5am. (I do know how to do this if I wished!)
Secondly the idea of having a remote recording function is you can remotely record from anywhere in the world, so you would not able just to pop home and “press home” button on the Aura. I appreciate that it does turn on to record if it already knows about the scheduled recording is present, but if the box is in deep standby when you schedule remotely (and you wouldn’t know if the box is in deep sleep) the server does not wake up the box to schedule and record. However, if you are fortunately enough to have a recording sequenced prior to the box going into deep sleep then when the box wakes up it will then schedule the remote recording.
Finally, a work around may be to set a daily programme to record at 6am i.e., breakfast news, so it will always wake up if the box decided to put itself into deep sleep without being programmed to do so.
Thank you
abrdf – 8 mins ago »
Thank you for your reply, however I think you may have missed my points.
Firstly, my original box and my replacement box go into “deep sleep / standby” of their own volition, I have the DONT enter deep sleep selected in the setup menus. Just to reiterate I DONT want the box to enter Deep Sleep/Standby not even between 2am and 5am. (I do know how to do this if I wished!)
Secondly the idea of having a remote recording function is you can remotely record from anywhere in the world, so you would not able just to pop home and “press home” button on the Aura. I appreciate that it does turn on to record if it already knows about the scheduled recording is present, but if the box is in deep standby when you schedule remotely (and you wouldn’t know if the box is in deep sleep) the server does not wake up the box to schedule and record. However, if you are fortunately enough to have a recording sequenced prior to the box going into deep sleep then when the box wakes up it will then schedule the remote recording.
Finally, a work around may be to set a daily programme to record at 6am i.e., breakfast news, so it will always wake up if the box decided to put itself into deep sleep without being programmed to do so.
Thank you
Maybe I’m fortunate, but my box does not exhibit the problem you have, so your work-around may be the only thing you can try. I assume that the standard cure-all of resetting the box hasn’t worked for you either?
No I have reset the box and now on my 2nd replacement box from Humax, who seem to have no idea.
The hardware and software are Joke!
Hi
Final message from me.
I have today returned the Aura to John Lewis, after the second box had the same issues as the first.
I have not been happy with the customer service with HUMAX!
Hope I dont have to fight to get my money back from John Lewis its 2 months since I purchased the box.
Good luck with your boxes
If they question it hopefully you can just say this unit’s software isn’t of merchantable quality, and because the company seem to be at a dead end with releasing fixes, then you feel you have no choice now but to return it, as you have now given 2 units a try both with the same issue and still without a fix (after nearly a year of all these issues being known about).
I thought it was just me having lots of problems with my Aura. I’ve had mine for 7 months now and I too am experiencing multiple annoying problems with it. This is actually my second box as I had to return the first after a week due to a fault with the tuners causing Freeview picture breakup.
I sent a list of bugs/problems to HUMAX and got the standard factory reset reply.
I feel like I’m playing Aura bug bingo these days. See how many of mine you can tick off…
Box crashing
• Aura regularly crashes and self-reboots (at least once a month) especially when watching streaming services or while in chase-play and is not triggered by user intervention (e.g. pressing a button).
Randomly switching on during the night
• Aura randomly switches on overnight when it should be in deep sleep which then switches on the TV and sound bar.
• It will happen two or three times in a week and then go for a couple of weeks not switching on.
• Nothing connected is set to wake Aura and this didn’t happen with our previous STB (YouView).
Auto switching resolution
• Aura really struggles when auto switching resolutions, with the picture flashing on and off several times, sometimes cycling back and forth through several resolutions before settling on one, especially with streaming apps.
This often freaks out my HDMI sound bar causing a loss of picture signal.
Chase-play
• During playback in chase play (after pausing live playback) there are issues skipping forward where the play bar marker jumps forward but the picture jumps back to an earlier time in the programme.
Recording playback
• Sometimes the picture freezes or goes black and we have to exit playback and then resume to clear it
Interface
• Bold white text when highlighted with a red background is often difficult to read, especially in the guide
I can’t believe it’s coming up to a year since the last software update. It wouldn’t surprise me if there were so many issues that they end up abandoning this version of the Aura. I really expected better from HUMAX.
Well I sent them another rant the other day questioning why there’s been no update for so long and got the following response.
Quote:Hi James
There is no updates on new the firmware as of yet, this does take time, also more may need to be added to resolve some other slight issues, go to other reviews on our website etc and other sources, there is great ratings, that model is not that old, some issues are expected, that is why we have a great software team to resolve the problems with the Aura.
Best Regards,
Colin
Humax Customer Support
I’d say that’s a load of s@*t lol
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