- This topic has 13 replies, 7 voices, and was last updated 8 years ago by
.
-
Posts
-
My 1010s has wiped all my recordings and isn’t recording anything. It crashed so I turned the box off at plug for 20minutes and when I turned it on the recordings was empty.
Now it will not record and I cannot pause, rewind etc, even after 2 factory resets. It’s connected to internet via wifi and on demand loads up but I am unable to play anything it (BBC iplayer says: Something went wrong playing this programme)
Welcome to our Forum
HDD problems are being reported on a regular basis. Freesat are aware, as are the engineers at Humax Towers – hopefully they will identify what is causing the issue.
Can you access the HDD menu?
Settings
System settings
Storage
HDD
If so try a disk clean up and/or format, unfortunately the format option if it works will delete any recordings stored.
Barry – 9 hours ago »
Welcome to our Forum
HDD problems are being reported on a regular basis. Freesat are aware, as are the engineers at Humax Towers – hopefully they will identify what is causing the issue.
Can you access the HDD menu?
Settings
System settings
Storage
HDD
If so try a disk clean up and/or format, unfortunately the format option if it works will delete any recordings stored.
I rather suspect that the hard disk menu will be unavailable if so please confirm this is the case.
It is also productive to report this to freesat at customerteam@freesat.co.uk<customerteam@freesat.co.uk>;
Thanks for the reply Barry. I can’t access the HDD and it doesn’t seem to be recognising that there is one. I can plan recordings but nothing records.
Thanks REPASSAC. The hard disc isn’t available. I will report it to freesat
Smutz121 – 40 minutes ago »
Thanks for the reply Barry. I can’t access the HDD and it doesn’t seem to be recognising that there is one. I can plan recordings but nothing records.
Any chance it is still in warranty?
I think it’s out of warranty but I’ll have to check. Doesn’t look good.
I rang Humax helpline today and the guy thinks it may have been a corrupt recording that has caused the problem.
It’s out of warranty so the only option he suggested was to unplug the box completely overnight and see if that helps. I’ll try this for the next few days to see if anything happens.
Humax sell refurbished models on their website or I might get the 1100s (might run better than 1010s).
Humax 1010s owner. Had similar problem recently. A recording was corrupted and stopped after 9 minutes. This prevented live pause function. Message saying “wait for buffer …” (obviously in error). Various other wierd things. Put it on stand by for a few seconds – no change. Unplugged for a few seconds. This did not help either but all previous recordings were gone, although it was still showing 66% used. Unplugged for a little longer. Now all previous recordings gone and less than 1% used. At this stage I thought that recovery must be hopeless. Looked at this forum and decided to simply unplug and leave overnight. Amazingly all recording returned. The moral? DON’T GIVE UP! DON’T UPDATE SOFTWARE OR TAKE ANY OTHER EXTREME REMEDY. It seems that (just like a human) it needs time to sort itself out. Maybe that’s why they call it HumaX.
Welcome to our Forum
Your unit might be indicating early stages of component failure on main board.
See this post for further info:
https://myhumax.org/forum/topic/not-recording-no-hard-drive-hdr-1000s500gb/page/2#post-52816
I an new to the forum but have a similar problem with a 1010s. The unit is 18months old but has had minimal use. I cannot record but live tv is fine and signal is v good to both tuners. The system shows an update on 26 Jun 17 and I suspect that may be linked to the problem. There is no sign of the HDD on the storage page, it merely states that a HDD/USB.
I have tried a factory reset but no joy.
Reporting to Humax through Monitoring is selected on.
Very disappointing and frustrating
This sounds like the known issue involving a faulty component on the motherboard. The June software update is not involved. The problem predates this date.
https://myhumax.org/forum/topic/not-recording-no-hard-drive-hdr-1000s500gb
If you registered the box with Humax your box is still under warranty.
Welcome to our forum.
I didn`t register the box but have the invoice from Humax,
Are you saying that Humax knows about this problem but just washes its hands of any failures which is KNOWN problem. I would say a faulty motherboard has dire consequencies for the consumer.
Any other suggestions appreciated.
Thanks
uhtred – 53 minutes ago »
Any other suggestions appreciated.
Ring up Humax support and talk to them and see if they will offer you the £55 exchange deal.
- You must be logged in to reply to this topic.