Hi

I am new to this forum so thank you in advance for any help and advice.

I have just received a new router from Sky.Previous router works with services -Humax on demand ,tv etc.

HDR1000 connected via ethernet cable.Internet works fine .

All works fine as does my Sonos system except Humax on demand.

I get the usual Cannot connect -Loading etc.

I have done software update.

Switched on/off.

Humax say its a router setting as old router works fine.

Sky say its outwith their technical support to change router settings.

Does anyone have an idea as to what is going on ?