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I have asked for advice from Humax re Factory Reset.
I have carried out Factory Reset twice in the last couple of Days as a test, and on each occasion recordings have been deleted which contradicts the text associated with Factory Reset.
It could well be that I have a problem with one of my units because I do not remember it doing this before.
itsallgood – 11 hours ago »
Tried the full reset (powering on and pressing the standby button) and tried yet another HDMI lead but it is still doing it. I just can’t understand it, it was working fine up until Wednesday evening. I had changed none of the settings but it just started doing it.
Any more suggestions would be gratefully received.
Can you check your Private Messages please.
larkim – 33 mins ago »
Thanks for the heads up on this. Could be important if someone wasn’t currently a subscriber and wanted to take a new sub out for a new service down the line.
Presumably if either an app stopped working with a new update, or if someone wanted to step off the beta programme the could do this with not too much difficulty? I’m guessing a PM to Barry would be needed to delete the box from the beta panel, and then potentially the application of an older but verified firmware would be needed?
Leaving the beta programme not an issue, just PM me.
Reverting to an older version via usb should be possible. Failing that a factory default….await further info.
boogersa – 1 hour ago »
Can I also ask if the firmware upgrade group can be added to further down the line? Some people may want to hear first what new features will be available via new firmware and then weighing up whether they want to make the jump to be part of beta testing new firmware or not…
Not a problem, just PM me
davidrew – 2 hours ago »
One point of clarification please Barry.
If you are in the firmware upgrade group what happens if the Disney+ or YouTube application, as examples, are independently upgraded by their providers during the Google uncertified phase of testing? Will that then break the application?
Thanks.
Not possible to answer, it would depend on what an update to the independent app did.
Once again apologises. I want it to be clear as to the next phase.
Have been exchanging a few messages this morning with Humax Towers.
The next stage of testing will involve firmware as well as application updates. These will be ‘pushed’ to testers units as before, however testers need to note the following:
New firmware should be ok for normal use – except one thing. It is not a certified version by Google, therefore there may be some restrictions.
Some applications (e.g. Disney+) needs certified platform to be installed, that could be a problem to any who has new firmware. (It will be no problem if Disney+ is already installed)
Once certified no problems, note public release may still be some way off.
Note:
a. Users with new firmware will have complete features.
b. Users without new firmware will not have complete features, users should be able to use the box as before (except some new features).
If you want to be included in the firmware update group then PM me.
A few have reported similar with freesat units.
A Factory default (settings, system settings) appears to fix the problem. Make a note of your schedule as you will have to re enter it.
Asus1964 – 1 hour ago »
The Aura has just gone to a black screen, I can hear the sound playing from the live channels but just seeing a black screen.
I’ve tried pressing the Live TV on the remote but still getting no picture. A reboot of the unit brings up the picture for around ten seconds before the screen again goes black. Home screen button doesnt bring up a picture so I cant access any of the menus to try a reset.
Its been running fine since the it took the last beta update so i’m unsure as to whether thats related.
I would be grateful for any thoughts on what to try.
Have you added any apps to your unit eg ‘Notifications for Android TV’ per chance (and btw if anyone else has this installed then recommendation is to uninstall before you hit problems as well)
If so uninstall it, if you cannot do that see the Android Recovery FAQ
Save your schedule/settings to the internal HDD by using the ‘Export User Preferences’ function in Freeview Play Preferences before hand, then Import when reset completed.
mechanic – 1 hour ago »
Thank you for the reply Barry.
But as stated in my orginal post i have already done as you suggest but the problem still persists.
This is not the same as trying to upload new software, the file I have given you access to will reset the unit to factory condition i.e. you start the set up from scratch.
Apologises for the late response.
May be worth trying the default file for your unit, this resets unit to factory condition, no guarantee it will work.
Check your Private Messages.
Adminstrator ‘Barry’ has merged this topic ‘TV switched itself on this morning After update‘ with topic ‘Aura software dated 12.04.21 – comments‘.
This topic is now closed. You can follow the merged topics by clicking here: Aura software dated 12.04.21 – comments (start of merged post).
