Missing part of my picture

Forum Forums Freesat HD HDR 1000, 1010, 1100S Missing part of my picture

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  • #18843
    Anonymous
    Inactive

    I noticed this on Youtube but then on BBC Iplayer, basically the picture is zoomed in slightly and for that reason i’m missing a bit of picture.

    large.IMG_20170314_140928.jpg.03a2871ae6b7081bc109ee3d2d740f1c.jpg

    The image above is watching BBC Iplayer on the Humax 1100S as you can see the BBC icon is right up to the edge of the TV screen.

    large.IMG_20170314_140735.jpg.849ee553836115597af9fc07668d3995.jpg

    The image above is watching BBC Iplayer on my Firestick, they are both plugged directly into the TV with their HDMI cable.

    I’m sure the settings on my Humax should be 16:9 but I only have the option of 14:9 ??

    Has anyone else noticed this issue?

    Thanks in advance.

    #77673
    grahamlthompson
    Participant

    Never seen a setting of 14:9 on a 2nd generation Freesat box. Mine offers 16:9 or 4:3 (Settings Picture and Sound). Only reason I can think of is the TV reports a 14:9 panel during the EDID data interchange during HDCP handshake. While tuned to the 1100S what do you have the TV aspect ratio set to in it’s own setup menus ?

    It’s normal for a bit of the picture to get chopped off by default, turn off overscan in the TV setup menu (With some content you may see some noise on the outer picture limits).

    #77674
    Anonymous
    Inactive

    Hello,

    Thanks for your reply.

    I have it set to auto.

    The options i have are the following

    Screen ratio;

    16/9 or 4/3 i have 16/9 selected

    display format

    Anamorphic

    Auto

    4:3 Pillarbox

    Centre cut out

    I have it currently set to auto. I’ve tried anamorphic and 14/9 but it still has parts of the video picture missing.

    Resolution is set to 720p

    Strange. My TV is a sony KDL-40EX503

    #77675
    grahamlthompson
    Participant

    mcyates – 12 minutes ago  » 

    Hello,

    Thanks for your reply.

    I have it set to auto.

    The options i have are the following

    Screen ratio;

    16/9 or 4/3 i have 16/9 selected

    display format

    Anamorphic

    Auto

    4:3 Pillarbox

    Centre cut out

    I have it currently set to auto. I’ve tried anamorphic and 14/9 but it still has parts of the video picture missing.

    Resolution is set to 720p

    Strange. My TV is a sony KDL-40EX503

    Why do you have it set to 720P ? Your TV has a full-HD 1920 x 1080 panel (with square pixels, 16:9 720p 1280 x 720 aren’t square). Use 1080i or 1080p whichever looks best.

    #77676
    Anonymous
    Inactive

    Yeah I’ve been playing about with it.

    It was on 1080p, ive now put it back on.

    #77677
    grahamlthompson
    Participant

    mcyates – 8 minutes ago  » 

    Yeah I’ve been playing about with it.

    It was on 1080p, ive now put it back on.

    Have you found the overscan settings on the TV ?

    Try

    On the Bravia HOME > Settings > Setup > Screen Settings > Display Area

    Full Pixel

    #77678
    Anonymous
    Inactive

    I can’t find the overscan.

    For my display settings i don’t have full pixel i have normal, -1 or +1.

    #77679
    grahamlthompson
    Participant

    mcyates – 18 minutes ago  » 

    I can’t find the overscan.

    For my display settings i don’t have full pixel i have normal, -1 or +1.

    What happens when you select -1 ?

    #77680
    Anonymous
    Inactive

    It doesn’t make any difference.

    It’s weird as BBC iPlayer works perfectly on my Amazon fire stick and my Chromecast. Which are also directly plugged into hdmi ports on the side of the TV.

    I think it’s just a problem with my box or maybe it doesn’t like my TV.

    I’ve tried my box going from the hdmi output, into the back of my Sony home.Cinema box but it has exactly the same problem.

    It’s annoying as the text on the new sia song is also missing at the bottom of the screens well half of the text is missing. When i click guide and you get the little mini display, all the text is shown correctly. Arghhh.

    I know it’s nothing major but it’s annoying for me as it should show the whole screen rather than being zoomed in.

    #77681
    grahamlthompson
    Participant

    mcyates – 1 hour ago  » 

    It doesn’t make any difference.

    It’s weird as BBC iPlayer works perfectly on my Amazon fire stick and my Chromecast. Which are also directly plugged into hdmi ports on the side of the TV.

    I think it’s just a problem with my box or maybe it doesn’t like my TV.

    I’ve tried my box going from the hdmi output, into the back of my Sony home.Cinema box but it has exactly the same problem.

    It’s annoying as the text on the new sia song is also missing at the bottom of the screens well half of the text is missing. When i click guide and you get the little mini display, all the text is shown correctly. Arghhh.

    I know it’s nothing major but it’s annoying for me as it should show the whole screen rather than being zoomed in.

    Strange – what happens if you connect the 1100S to the port normally used by the firestick ?

    #77682
    Anonymous
    Inactive

    It has the same problem. Then the fire stick works fine in the port where the human was in.

    Guess im just going to have to live with it.

    #77683
    Anonymous
    Inactive

    I have always used anamorphic with our 1000s. If I don’t then the picture doesn’t display correctly, much like you are seeing.

    Setting the aspect ratio on the TV also affects the picture size i.e. if set to auto or 16.9. Experiment with those two plus as Graham says, overscan will also affect the edges of the picture.

    #77684
    Anonymous
    Inactive

    Faust – 8 hours ago  » y

    I have always used anamorphic with our 1000s. If I don’t then the picture doesn’t display correctly, much like you are seeing.

    Setting the aspect ratio on the TV also affects the picture size i.e. if set to auto or 16.9. Experiment with those two plus as Graham says, overscan will also affect the edges of the picture.

    Ok thank I’ll give it another go this morning. I haven’t found the overscan setting for the TV though.

    #77685
    Anonymous
    Inactive

    May not be relevant to your Sony TV. My Sharp TV only gives the full scan menu option (Dot for dot), when selected to the internal Freeview tuner.

    #77686
    grahamlthompson
    Participant

    mcyates – 1 hour ago  » 

    Faust – 8 hours ago  » y

    I have always used anamorphic with our 1000s. If I don’t then the picture doesn’t display correctly, much like you are seeing.

    Setting the aspect ratio on the TV also affects the picture size i.e. if set to auto or 16.9. Experiment with those two plus as Graham says, overscan will also affect the edges of the picture.

    Ok thank I’ll give it another go this morning. I haven’t found the overscan setting for the TV though.

    Your TV uses the +1 Normal and -1 which equates to the same thing. Presumably normal gives 1:1 pixel matching source to display. As Faust says must be some way the aspect ratio is getting distorted (The TV is assuming the data has non square pixels).

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