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Watching tv last night,the picture was lost for 30secs and then came back on for no apparent reason. When I tried to record later nothing happened even though the record icon was on. It was then I found my hard drive was completely wiped,all recordings lost. Help please!
Sorry to add, I have a HDR1000s
Thanks for response. Disconnected for 1hr, still no joy,did a back to factory settings, still will not record, either manually or programmed.
update:
There is now no HDD shown when I click on storage,
glovebox – 5 minutes ago »
update:
There is now no HDD shown when I click on storage,
Not good – Known issue Humax are looking into.
Miraculously, the box has sorted itself out and restored all my recordings!Apparently Humax know about the problem. Hopefully I won’t be buying another box just yet!
Same issue here – watching a recording on our HDR1000s last night, when it froze and turned itself off – and upon restart, all recordings had been *apparently* wiped; but we still had planned recordings.
Read a few of these posts and it seems to be a fairly recent and well known issue; so unplugged it for nearly two hours this morning… still nothing.
Have now spoken to Humax support, gave me the same story “Looking into it” etc – asked me to do a factory default reset, which should sort the issue out. It didn’t; in fact it made things worse – as now it seems all planned recordings have been cancelled as well.
I don’t use the phone app, so I doubt that’s the cause – unless it was the software update to the Humax for same that has caused all this?
How long did it take for your box to restore programs, Glovebox? Did you do a reset?
Given the propensity of the 1000s to do this from time to time and the fact I am getting to old to crouch down behind the TV and unplug things I’ve now taught our dog how to reset everything. 😆
No word back from Humax yet. Downloaded the App this morning, hadn’t used it before – paired it with the box, and my phone can SEE all the recordings still there. So why can’t the box itself? It can’t play them, but it’s a start I guess…
Come on Humax, please sort this out!
Lost all recordings again,HDD not recognised. This is three times since January, have tried contacting Humax support 3days ago, but I think they’re all on holiday!
I’ve switched the box off overnight, done a factory reset, made no difference whatsoever.
Can anyone help please?
This is a known issue but the cause is not yet identified. The recordings have frequently been know to re-appear but not always.
I don’t know hat to suggest currently but to standby cycle seems to help.
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