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We have been having problems with our Humax 1010S for a while now inasmuch as we cannot play 4OD; we can play all of the other On-Demand channels with no problems whatsoever.
Whenever we select 4OD everything starts off OK we get the menu pages just fine and we can browse and select a program to watch.
Having selected a program, it loads and plays a couple of adverts again no problem, after the ad's the screen goes black for about 20 seconds then it plays the sponsors ad, having played the Sponsors intro the screen goes black again for up to a minute, then eventually we get a screen with big blotches of colour (Sponsors Intro) and no sound and that's where it stays? See Photo below
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VFRRider – 2 hours ago »
We have been having problems with our Humax 1010S for a while now inasmuch as we cannot play 4OD; we can play all of the other On-Demand channels with no problems whatsoever.
What program(s) are you trying to play?
This affecting the whole of 4OD, it doesn’t matter which program we select. I forgot to mention we get the same issue with the Roll Back Feature too; so it appears to be affecting all the Channel 4 suite of channels!
The other thing I found last night is that if I leave it running in that ‘Block Mode’ it runs the whole program and returns to the normal selection menu.
Out of interest the Humax was connected via Wi-Fi to my BT Home Hub, so I have just tried a direct connect with a 15m Ethernet cable, but the results are the same.
I’m afraid that this is an issue that has been reported on this forum before and seems to be a problem with the Freest/C4 servers that hold the content specifically for the Freetime platform. Other methods of watching C4’s on demand content such as Smart TV apps, website etc work fine.
Here’s the link to the previous topic on this forum https://myhumax.org/forum/topic/all4-blocking-fault
VFRRider – 28 minutes ago »
Out of interest the Humax was connected via Wi-Fi to my BT Home Hub, so I have just tried a direct connect with a 15m Ethernet cable, but the results are the same.
Might be worth checking the BT Home Hub settings, especially any “Smart” settings, then reset the Home Hub and then power cycle the Humax.
Chautara – 21 minutes ago »
I’m afraid that this is an issue that has been reported on this forum before and seems to be a problem with the Freest/C4 servers that hold the content specifically for the Freetime platform. Other methods of watching C4’s on demand content such as Smart TV apps, website etc work fine.
Here’s the link to the previous topic on this forum https://myhumax.org/forum/topic/all4-blocking-fault
Thank you, well I guess there isn’t going to be a quick fix then.
I have e-mailed both FreeSat and C4, but I’m not holding my breath….
JamesB – 12 minutes ago »
VFRRider – 28 minutes ago »
Out of interest the Humax was connected via Wi-Fi to my BT Home Hub, so I have just tried a direct connect with a 15m Ethernet cable, but the results are the same.
Might be worth checking the BT Home Hub settings, especially any “Smart” settings, then reset the Home Hub and then power cycle the Humax.
I have had a look at the routers settings but I can’t see anything unusual there! thanks for the thought.
Chautara – 48 minutes ago »
I’m afraid that this is an issue that has been reported on this forum before and seems to be a problem with the Freest/C4 servers that hold the content specifically for the Freetime platform. Other methods of watching C4’s on demand content such as Smart TV apps, website etc work fine.
All4 is also working smoothly on my HB1000S. I’ve suggested before, and still am inclined to suspect, that the problem may be connected with C4’s ambitious targeted-ad-insertion experiments. Timing is apparently very tight.
JamesB – 18 minutes ago »
All4 is also working smoothly on my HB1000S. I’ve suggested before, and still am inclined to suspect, that the problem may be connected with C4’s ambitious targeted-ad-insertion experiments. Timing is apparently very tight.
Ha Ha well at least they are making sure I get the Ad’s
that I don’t want!
I have had some success winding on past the 1st set of ads in the programmes and then it will start but means you miss first quarter of the programme!!
Humaxitarian – 2 weeks ago »
I have had some success winding on past the 1st set of ads in the programmes and then it will start but means you miss first quarter of the programme!!
I have tried that but I get no joy!
However we spent some time trying many programs over the weekend and one anomaly we have spotted that many or may not point to something is: –
If we set a program to run and just let it play every time it comes to the adverts the TV returns to normal for the duration of the adverts and then back to block mode once the Ad’s have completed.
I can’t get All 4, I only get a scrambled screen and the adverts before and during a programme. I have been in touch with the Humux help desk and there doesn’t seem to be a quick fix. I am very disappointed as one of the reasons I purchased this product was to gain access to All 4’s box sets.
I will be advising the help desk of my disappointment and asking when this problem will be resolved.
Your not kidding on the Quick Fix. I have been chasing this problem since early December and I believe other have before that.
I am in contact with the Customer Service Team at FreeSat who keep asking me to test things and report back the person I am dealing with is Jon (sorry I don’t have a Surname) at customerteam@freesat.co.uk it may well be worth dropping him an email.
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