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When I go HOME > PLAYERS …, I am taken to the Freeview Play screen on my 4000T.
Previously the top row was the BBC, ITV, C4 etc players, the second row was Netflix, YouTube, Humax Eye etc, and the third row was much smaller icons for Æsop’s Fables, Snow White, The Little Mermaid etc.
Now, however, see the image below. The top row icons are greyed out and each of the icons says Freeview Play. I cannot select any of them – if I go UP from the Netflix row I jump straight to the blue ” i ” information icon. If I go DOWN from the ” i ” icon I jump straight back to the Netflix row.
I have powered OFF and ON but it made no difference.
It used to work OK and I used to be able to choose, say, the BBC or the ITV player.
I think it may have happened when I was watching something on the BBC player and I had it on PAUSE. I am not sure what happened – perhaps while paused, the box started recording something; or perhaps it powered itself off. Whatever, the next time I looked, I could not see the players.
Any suggestions for how to get them back?
[attachment=65550,976]
Just a guess, but could it be caused by loss of the Internet connection?
Good thought, but no. If I use the Program Guide, I can go “backwards” and choose a BBC or ITV programme and play it.
The players work – it is just I cannot access them from the Freeview Players screen!
I have found a workaround.
To get the ITV Hub, for example:
1. Play any old ITV programme from the EPG for an earlier time. This starts the ITV Hub
2. Press the UP ARROW to get the ITV Hub menu at the top of the screen.
You can now select SEARCH, CHANNEL etc, and find the programme you actually want to play.
I have the same problem since the last update. The EPG history shows no information and the only way I can get it back is by unpluging the mains. It appears to be intermittently dropping the wifi connection which I can get back by re-installing the wifi password. This gives me back the player applications but it doesn’t give me back the EPG. If I unplug the unit to reboot I don’t need to reinstall the password and the EPG history is fine. The forward EPG is always ok.
I’ve had this once. Network was fine only a “power recycle” restored the buttons.
Press the ‘F’ button and select ‘Players’. In the top right corner you will see an highlighted ‘i’, select this and you will be asked whether you wish to delete cookies. Delete the cookies and Freeview Play and On Demand should be restored.
DerekJJ
It did not work for me. I deleted the cookies and even powered OFF/ON and I still cannot see the players.
I think the cookies probably store the information about “where you have got” to if you stop a programme which allows the box to offer to start from where you last watched so I am not surprised.
Sorry about that. I find I have to do the delete cookies routine every few days to get the ‘Freeview Play’ facility back. Alternatively I remove the power cord for at least 30 seconds, this also works for me but is a little tedious.
I have had the following response from Humax – as expected it is to do a reset.
Thank you for contacting Humax.
Please follow these instructions to perform factory default on a Freeview Play unit. Performing a factory default can help with picture/sound, signal and recording issues.
Please NOTE: System settings such as screen ratio will be reset and your schedule will be deleted but recorded programmes will be saved.
– Press Home/Freeview Play button on the remote
– Using the directional buttons move up (top right hand corner) and select Settings
– Select System Settings then Factory Default
– Choose Reset All Settings with the OK button
– Select ‘YES’
– Enter Password 0000
The unit will restart, please allow up to 2 minutes for this to happen
– Please select ‘Start now’ & choose your preferred language
– Select Next and allow the automatic search to reach 100%
– When the option SAVE becomes available, press OK
– Please choose your Internet Connection Method
– Select Next on confirmation Screen
– Select “I agree to the privacy policy” and press OK
– Select “I agree to the terms and conditions” and press OK
– Choose Next
– Next, select your “Power Saving In Standby” preference and press OK
– Then choose Exit
– Software check will take place
– Once finished scroll through the onscreen guide and press OK on the last screen
This completes the setup.
I will report back on the result.
It’s fixed.
I did a Factory Default. The icons were still greyed out but I could now select them.
I selected the first and was surprised to find it was the ITV Player. I had to enter my email and password and it worked.
I then found that I had the icons for all the players and the first was now BBC Player.
After quite a while of no icons for the players in either of the places where they should be, I decided to bite the bullet and follow the above advice for Factory Default.
It seems to have worked, though it meant re-establishing a number of things – the schedule (took photos first), favourites and a few other things. Unlike John’s report above, my player icons returned straight away.
Just hope it keeps going this time. If it fails again, I know what to do and I am forewarned to try and remember what I might have done to trigger it.
Clearing the cookies got mine back the one time they disappeared
Clearing cookies brought back the channel logos for me when they went missing, but not the player icons.
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