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Hi. I have a problem with a FVP-5000t, which I’ve had for about 2 years now, so out off warranty. The machine won’t connect to the internet, therefore making ‘On Demand’ useless, unless I do a Factory reset. Everything is fine for a couple of weeks, but then it drops out again. Strangely, checking ‘Network Connection’ in Settings shows a good internet connection.
Anyone have any suggestions, apart from taking to local recycling centre.
Thanks
Funky – 22 mins ago »
Hi. I have a problem with a FVP-5000t, which I’ve had for about 2 years now, so out off warranty. The machine won’t connect to the internet, therefore making ‘On Demand’ useless, unless I do a Factory reset. Everything is fine for a couple of weeks, but then it drops out again. Strangely, checking ‘Network Connection’ in Settings shows a good internet connection.
Anyone have any suggestions, apart from taking to local recycling centre.
Thanks
Please post all details of the network status screen
Not sure how to do that but I’ve uploaded a screenshot (I hope)
[attachment=74493,1279]
Another try
Another try
[attachment=74495,1281]
Don’t bother with another. Most peeps will be able to read the data.
This network status display shows my own findings – when the router is shown as primary and secondary DNS then internet access does not work – for a reason I have not yet discovered. Can you try a wired connection and set the ip address and DNS server addresses manually – i.e. not DHCP? DNS addresses should be those assigned by your ISP. What is the make and model of your router and what is your ISP i.e. your broadband provider?
GrahamRHK – 1 hour ago »
This network status display shows my own findings – when the router is shown as primary and secondary DNS then internet access does not work – for a reason I have not yet discovered. Can you try a wired connection and set the ip address and DNS server addresses manually – i.e. not DHCP? DNS addresses should be those assigned by your ISP.
Why use the ISP DNS? I have long preferred third party DNS providers; I use OpenDNS 208.67.222.222 and 208.67.220.220. There are various other free DNS providers but my DNS related problems went away when I switched to OpenDNS and I haven’t had the motivation to evaluate the others.
Thanks for your reply. My router is a Huewei HG633 provided by TalkTalk, my broadband provider. Unfortunately I am unable to connect by wire, I don’t have a cable long enough.
For what it’s worth, I have a Panasonic recorder in another room, which works perfectly by Wi-Fi.
I’ve just tried the Humax this morning and all is as it should be.
I’ve brought this up with Humax, maybe they’ll have a fix, although I’m not holding my breath!
Quote:Why use the ISP DNS? I have long preferred third party DNS providers; I use OpenDNS 208.67.222.222 and 208.67.220.220.Good point but not the one that I was making. You can of course use any DNS server provided you have a means to set the addresses, either in the device or in the router. The issue that I have discovered but can’t explain is that if the DNS server addresses are shown as the router address then the FVP does not work consistently over the internet. The DNS server addresses are set by the router in its DHCP response when the FVP connects to the network. Connecting with a fixed address (only possible with a wired connection in the FVP) will also allow setting of DNS addresses.
Talk about confused. Humax have offered to replace the machine, but my question is, is this problem generic? Also how can I save the 40 odd hours of unwatched programs I have on my original machine?
Quote:I’ve just tried the Humax this morning and all is as it should be.My own experience exactly – sometimes it works, sometimes it doesn’t. I think the issue is connected with DNS caching in the router but that is only a plausible hunch. Did you reboot anything before it worked? What is the network status when it works? If you are talking to HUMAX perhaps it would be worth asking why one can’t set fixed addresses for wireless connections.
Quote:Talk about confusedWho – you or me? Both probably but in my case perplexed as I have been trying to understand this problem for about 6 months now!
GrahamRHK – 5 hours ago »
The DNS server addresses are set by the router in its DHCP response when the FVP connects to the network.
My router allows me to set the DNS address provided by the DHCP response; I have it set so the primary DNS server is OpenDNS and the secondary is the Internet providers DNS.
Quote:My router allows me to set the DNS address provided by the DHCP response; I have it set so the primary DNS server is OpenDNS and the secondary is the Internet providers DNS.Yes, on many routers one can do that. The issue is that some routers, whatever DNS addresses are set, the router returns its own address as the primary and secondary DNS addresses in response to the DHCP request. I have seen this with my old (and early) Draytek 2760 which was built with LINUX firmware, now discontinued. And I have seen it with SAGEM routers provided by BT and Plusnet. However that ought to work – it is a valid way of router operation. My Draytek 2862 always returns the DNS addresses set by Plusnet (my current ISP) – and FVP internet access always works. The question now is why, with DNS set as router address, the router DNS cache loses the correct IP addresses of external web sites (there are very many) that are needed for correct FVP operation. Either the DNS cache gets corrupted or (and this occurred to me in the small hours) the external sites change their addresses and the DNS cache doesn’t get updated. And that might be explained by load balancing or failover protocols in the external servers. This gets complicated!
The simple resolution would be to allow fixed IP addresses for FVP and DNS servers (non DHCP) – which one can do with a wired connection but not for a wireless connection. That is something for HUMAX to address possibly.
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