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Re my post #116
Watched 5 hours of Netflix yesterday evening, unit booted this morning, schedule present – caveat only a few timers, will add a few more today and try again this evening.
Further to my post # 116
Those who are experiencing this issue can you please provide the following info to the email address at foot of this post:
1. Is remote recording activated, and what interval and period?
2. Is Server activation time active, and what period?
3. When schedule is missing if you set a new timer does that then appear in schedule.
4. MAC address (LAN) and it would also be useful if you could provide pattern of the usage for whole day.
Send info to: co_partnership02@humaxdigital.com
As previously stated, I am also experiencing this problem since the ’49 update and it has got worse since the latest update. The only way to keep the schedule is to leave the box on 24/7.
To answer Barry’s questions:
I do not use IP based services through the FVP4000T as my Samsung TV is much faster and easier to use.
1. Remote recording is off
2. Server Activation is off
3. Yes when the schedule is empty a new timer does appear
4. MAC address(LAN) is 40:3d:ec:11:00:e9
Barry – 2 hours ago »
Further to my post # 116
Those who are experiencing this issue can you please provide the following info to the email address at foot of this post:
1. Is remote recording activated, and what interval and period?
2. Is Server activation time active, and what period?
3. When schedule is missing if you set a new timer does that then appear in schedule.
4. MAC address (LAN) and it would also be useful if you could provide pattern of the usage for whole day.
Send info to: co_partnership02@humaxdigital.com
Email sent. Thanks Barry.
I have just woken up my third FVP 4000T (original plus two replacements from Humax) which arrived yesterday and surprise, surprise, the 7 schedules have disappeared already. Humax refuse to refund the £200.00 plus I paid to then for the original box in October 2015 so I am at a complete loss as to what I can do with this deeply flawed machine apart from chucking it in the dustbin leaving Humax with the last laugh.Very sad.
The 3rd one would suggest it’s not the box, but local environment or a particular way it’s being used which is why humax have asked for further information from affected users to be sent to:
co_partnership02@humaxdigital.com
The more people that reply the quicker humax will be able to see a pattern and find a fix for everyone affected.
I don’t use the schedule except when factory resetting after an update and it’s a real pita, I only look at it at other times out of interest because of this forum to see if it’s still there and it always has been.
In the meantime, the box can be left on 24/7 and the schedule remains or simply deleting a single rubbish channel (there are enough of them) will repopulate the schedule.
I can understand people reaching the end of their tether or the straw that breaks the camels back and I’d imagine the schedule problem has been the least of the problems you’ve experienced with 3 boxes.
There may be a 1 or 2 years warranty and seperate to that the product will be covered for a few years under consumer laws, but whether there is a full refund or partial due to usage is mainly down to goodwill as far as a full refund goes. I personally don’t see any point in another replacement
If the box annoys you everytime you look at it and you don’t want to go down the small claims route and you’re not happy with what humax offers, then give it away to family or ebay it, but make it your choice.
Many thanks for your post.
I have deleted one of the many rubbish channels and the schedule now works.
I will leave the wretched thing on 24/24 in future.
Thanks again.
aciddad – 2 days ago »
Quote:There are some ingenious work arounds such as deleting a single channel, i.e. one of the many rubbish ones, which will force a rescan of the schedule, repopulate and display it.Damian, your observations are spot-on, but I have found that having the internet disconnected overnight is a certain way of keeping the schedule intact. The reason for posting, though is that a few days ago I reconnected the internet as a test and got an empty schedule. This time I tried deleting a channel and the schedule returned. It’s been ok since then. That’s 10 days so far. The problem is that it isn’t a fix, I must just be lucky.
David
Or maybe not….two days later and bang goes the schedule.
The only difference was that the box was recording from 00.45am to 02.25am. Whether that is connected only time will tell. I deleted another channel to restore the schedule and I’m now going to give it a couple of days before I try an early morning recording.
David.
aciddad – 2 hours ago »
aciddad – 2 days ago »
Quote:There are some ingenious work arounds such as deleting a single channel, i.e. one of the many rubbish ones, which will force a rescan of the schedule, repopulate and display it.Damian, your observations are spot-on, but I have found that having the internet disconnected overnight is a certain way of keeping the schedule intact. The reason for posting, though is that a few days ago I reconnected the internet as a test and got an empty schedule. This time I tried deleting a channel and the schedule returned. It’s been ok since then. That’s 10 days so far. The problem is that it isn’t a fix, I must just be lucky.
David
Or maybe not….two days later and bang goes the schedule.
The only difference was that the box was recording from 00.45am to 02.25am. Whether that is connected only time will tell. I deleted another channel to restore the schedule and I’m now going to give it a couple of days before I try an early morning recording.
David.
I don’t know if these units are all behaving the same way with this bug but I very rarely record anything past midnight and that hasn’t stopped it happening.
Out of interest did they supply you with the exact same model or did they send the updated one with purple led for recording?
BlackGhost,
The replacement was the same model and came with version 1.00.73 software, which I tried for a while before updating to 1.01.49 (the latest at that time).
Humax recently offered me another replacement. I had told them I was still having schedule problems with 1.01.57 and they said the update fixed the problem so my box must be faulty! This was after connecting the internet overnight as a test and getting an empty schedule. But I deleted an unwanted channel and the schedule returned and that was the start of those ten glorious days.
I’m not returning this box and I’m probably not going to email Humax again. They have had masses of feedback and observations from me already.
David.
Since receiving the info contained in # 116 and #122 have been trying to replicate this problem without success so far
Local environment is mentioned above – I’m on the Wenvoe transmitter if that’s any use.
Is anyone else with this issue also seeing lots of ‘No programme Information’ entries in the EPG – usually not so much for the current day’s guide but often with upcoming days? I don’t know whether it could be linked but I’ve been seeing it a fair bit as long as I’ve owned the box. It seems to be worse when tuned to certain channels more than others but I could be wrong on that as the programmes with no information listed do usually get populated if I wait a few minutes.
BlackGhost – 46 minutes ago »
Is anyone else with this issue also seeing lots of ‘No programme Information’ entries in the EPG – usually not so much for the current day’s guide but often with upcoming days? I don’t know whether it could be linked but I’ve been seeing it a fair bit as long as I’ve owned the box. It seems to be worse when tuned to certain channels more than others but I could be wrong on that as the programmes with no information listed do usually get populated if I wait a few minutes.
Are you confident that your box is tuned to a single transmitter?
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