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Still ongoing this problem.
I have had the standard reply from Humax which others have reported.
No reply at all from Freesat despite 3 e-mails – just not good enough.
Sime – 7 minutes ago »
Still ongoing this problem.
I have had the standard reply from Humax which others have reported.
No reply at all from Freesat despite 3 e-mails – just not good enough.
Freesat replied to me via Facebook messenger,
Thanks for the feedback – we’re aware of the issues being reported and the operations team are working on a fix currently.
Really pleased I’ve come across this post. Got a new box a week ago and having the same connection issues. Will watch this thread and hopefully a solution will soon be sorted.
Hello. I purchased a HDR-1000s and connected it up today but I am having an issue using the on demand features, can someone please help?
If I try to access the showcase and On Demand feature it tells me that I need to connect my box to broadband. I can see that my box has an IP address and if I access the on demand features through the TV Guide it works. I can also access these features through the android app so the box is clearly conneced to the internet and able to access these services.
My box is directly connected to my router with an ethernet cable and I use Sky as my ISP.
Can you tell me why I am unable to access the showcase and On Demand menus on the box itself?
Thanks
Welcome to the forum.
Known problem, Humax & Freesat are looking into it.
There’s already a discussion in this thread http://myhumax.org/forum/topic/help-unable-to-use-ondemand-or-showcase
Admin edit: Posts moved.
Hi, thanks for the reply. I had a search first but typically didn’t find anything until I had posted, typical.
Just got this reply
Thank you for contacting Humax Support.
Unfortunately, we are experiencing some issues with the On Demand services at the moment. This is a universal issue which is not specific to your Humax and we hope to have it resolved as soon as we can.
Best Regards,
John M
Humax Customer Support
I bought and installed my new HDR1010s today. Everything has worked fine except for no on demand or showcase even though my broadband connected fine and both BBC Iplayer and ITV player are available via channels 902 and 903. I phoned Humax support who said that lots of people were having this problem since the latest software update and I would just have to wait until Freesat issued an update to fix the problem.
But I can see on forums like this that others have had the same problem for several weeks – maybe longer. Is this a widespread problem? Or Should I ask for a replacement box?
Asking for a replacement probably wouldn’t help, since the replacement might well have the same problem. But you might be able to return the box to the retailer for a refund, depending on the retailer.
You’d think they’d suspend sales until this is sorted.
ROBARMST – 1 hour ago »
I bought and installed my new HDR1010s today. Everything has worked fine except for no on demand or showcase even though my broadband connected fine and both BBC Iplayer and ITV player are available via channels 902 and 903. I phoned Humax support who said that lots of people were having this problem since the latest software update and I would just have to wait until Freesat issued an update to fix the problem.
But I can see on forums like this that others have had the same problem for several weeks – maybe longer. Is this a widespread problem? Or Should I ask for a replacement box?
I think several weeks is a slight exaggeration as the recent update was on the 16th Sept which it was only shortly after that when reports of this issue began to surface.
Freesat & Humax are working on a fix so returning the box just yet would seem a rather hasty thing to do at this stage.
And yet they are still knowingly selling boxes which will not function as advertised.
There is no metion of any problem on the Humax or Freesat websites.
As previously stated, sales ought to be suspended until the boxes actually work.
I would think that advertising standards may be interested in this practice.
I wouldn’t think A.S.A. would consider it, given that it’s been acknowledged and a fix has been promised. I think they should suspend sales out of self-respect. Pushing out a new update along with a press release all about the wonderful new features, only to find the update has wrecked the USP – it would be sensible IMO to suspend sales or at least recall the update.
Hi, well I’ve still got the problem with OnDemand and Showcase with my HDR-1000S, as reported back in post #16, but on reading more recent posts, I’ve tried using channel 901 and 903 to access bbc & itv players and these work OK.
Humax support told me today they are still working on a fix (but didn’t mention to try the above channels) and that it would be ‘shortly’.
I’ve had my box for about 10/11 months so not sure that counts as new.
Rocksta – 39 minutes ago »
…….. I’ve had my box for about 10/11 months so not sure that counts as new.
Do you get when trying to select on-demand or Showcase from home menu results in a “currently not available” message?
It is strange the your unit is well used. Have you used showcase and on-demand before? Anything else unusual about your useage?
Have you also tried to reselect “connect Automatically” on the system settings for network? (The implication is that this may do more than just reconnect).
It would be interesting to see what happens if an affected box is moved to a different environment. Anyone suffering this glitch interested in trying this experiment? Take the box round to a friend’s place and plug it into his broadband?
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