A5ian300zx – 4 mins ago  » 

Paul Bton – 30 mins ago  » 

A5ian300zx – 30 mins ago  » 

Hi,

I am also having issues with picture breakup, freezes while watching content. It was working fine before. Have noticed it in the last few weeks.

Signal Strength is 66%-70% (sure this use to be higher)

Signal Quality is 100%

Mainly watch the mainstream channels like the BBC, itv etc.

Not sure if the issue has been caused by the last firmware.

Current firmware: 00.09.14

Current Application: 1.01_79_210505_9da2c9716

Thanks

Is the signal quality stable or fluctuating? Signal strength seems a bit low. What is the signal strength and quality on your TV or other PVR on same aerial. Are cables and connectors all secure? No damage to external aerial cable? This may be obvious but have tried an auto retune or manual retune? If that doesn’t work have you tried a reset that will also involve a retune. But save your settings first then you can reload them. Reset should not delete recordings but only schedules. After all these eliminated then might consider software but beta testers might know better if latest, but not yet released, software will help. If it’s a brand new Aura consider it could be a faulty device after checking with Humax helpline or email and return to supplier if under 14 days.

Hi,

Thanks for reply.

Signal Quality is 100% and does not fluctuate.

Aerial does not reach the TV and my other box (vu +) I have sold off so have no other box.

Aerial connectors and cable are all secure, it was working fine and just started happening recently.

I can reinstall the software or get Barry to add me to the beta list, I will try factory reset but I hope I don’t have to keep doing this. I got the box few months ago.

Thanks

Have you done retune? Have you done reset? Not sure what you mean by reinstall? I wouldn’t jump ahead to software yet. Sorry if too much info initially.

Paul Bton – 40 mins ago  » 

A5ian300zx – 4 mins ago  » 

Paul Bton – 30 mins ago  » 

A5ian300zx – 30 mins ago  » 

Hi,

I am also having issues with picture breakup, freezes while watching content. It was working fine before. Have noticed it in the last few weeks.

Signal Strength is 66%-70% (sure this use to be higher)

Signal Quality is 100%

Mainly watch the mainstream channels like the BBC, itv etc.

Not sure if the issue has been caused by the last firmware.

Current firmware: 00.09.14

Current Application: 1.01_79_210505_9da2c9716

Thanks

Is the signal quality stable or fluctuating? Signal strength seems a bit low. What is the signal strength and quality on your TV or other PVR on same aerial. Are cables and connectors all secure? No damage to external aerial cable? This may be obvious but have tried an auto retune or manual retune? If that doesn’t work have you tried a reset that will also involve a retune. But save your settings first then you can reload them. Reset should not delete recordings but only schedules. After all these eliminated then might consider software but beta testers might know better if latest, but not yet released, software will help. If it’s a brand new Aura consider it could be a faulty device after checking with Humax helpline or email and return to supplier if under 14 days.

Hi,

Thanks for reply.

Signal Quality is 100% and does not fluctuate.

Aerial does not reach the TV and my other box (vu +) I have sold off so have no other box.

Aerial connectors and cable are all secure, it was working fine and just started happening recently.

I can reinstall the software or get Barry to add me to the beta list, I will try factory reset but I hope I don’t have to keep doing this. I got the box few months ago.

Thanks

Have you done retune? Have you done reset? Not sure what you mean by reinstall? I wouldn’t jump ahead to software yet. Sorry if too much info initially.

Hi Paul,

Not yet, wife and kids are watching Netflix so will try the factory reset and then retune first and then think about firmware or software reinstall.

Thanks

Paul Bton – 13 hours ago  » 

A5ian300zx – 57 mins ago  » 

Paul Bton – 44 mins ago  » 

A5ian300zx – 12 mins ago  » 

Martin Liddle – 48 mins ago  » 

A5ian300zx – 28 mins ago  » 

I am also having issues with picture breakup, freezes while watching content. It was working fine before. Have noticed it in the last few weeks.

Signal Strength is 66%-70% (sure this use to be higher)

Signal Quality is 100%

Do you use the SD or the HD channels?

Hi,

Both SD and HD channels.

Thanks

Is the signal quality worse in the SD or HD channels as in the signal test in the settings menu?

How do I check signal strength per channel?

Thanks

Go to channel you want to check. Press Freeview button In the settings menu (little cog) down to Channel &Broadcast then Signal test. If you want to do a test of all three tuners first record three programmes from some SD And HD channels from difference channel groups or Muxes. This is all in the manual really or have a look round the menus.

You say the pixilation is on playback. Does the pixilation always occur in the same place in each recording? Do you notice pixilation if just watching and not recording. My guess is pixilation occurred at time of recording. Doing the signal test and then retuning would be good.

I have just noticed on my Aura a momentary freeze and pixilation when coming out of Freeview home page on Aura. Now maybe that is software related

For the first time since I removed the foil screen. I have just found an issue on a recording. It’s todays the Chase on ITV-HD. The playback suddenly stopped with a blank screen. Rewind failed on exactly the same point. I had to skip forward to regain stable playback. I have replaced the missing foil screen.

Because the problem is so infrequent it may take a long time to establish if the rf screen is a complete fix.

grahamlthompson – 1 hour ago  » 

Paul Bton – 1 hour ago  » 

Martin Liddle – 1 day ago  » 

A5ian300zx – 28 mins ago  » 

I am also having issues with picture breakup, freezes while watching content. It was working fine before. Have noticed it in the last few weeks.

Signal Strength is 66%-70% (sure this use to be higher)

Signal Quality is 100%

Do you use the SD or the HD channels?

When you say whilst ‘watching content’ I assumed you meant things you had recorded. Or do you mean YouTube or other ‘content’ ?

Why would a internet delivered source have issues. No one has ever reported issues with IP delivered sources ?

Have you tried the Apple TV+ app on the Aura? That looks pretty pixilated!

[attachment=91373,2068]

I have been doing tests with the Aura and the Humax Youview box that I have, recording the same programme. One recorded on the Aura has major problems with pixelation and freezing/jumping back to the beginning but the recording on the Youview box is fine.

ajc – 10 hours ago  » 

I have been doing tests with the Aura and the Humax Youview box that I have, recording the same programme. One recorded on the Aura has major problems with pixelation and freezing/jumping back to the beginning but the recording on the Youview box is fine.

Have you done signal test on both? Can you check signal strength and quality on both. I tested my Aura against 4000T on aerial loop through. That’s how I realised my Aura had a problem not my signal in general.

ChemicalRob – 38 mins ago  » 

Could anybody who has been having trouble with fluctuating signal quality (probably just a consistently low signal quality and picture breakup too) try something for me?

Just lift the HDMI cable about 5 or 6 inches behind where it connects to the Aura, so that the cable is horizontal to the box for that distance. Let me know if your signal improves.

Mine definitely does in a repeatable manner. From 0% to 100%.

I am wondering if it’s my HDMI cable at fault, or something to do with the Aura.

Thanks.

It’s more likely to be the quality of the coax cabling you have used to connect the aerial and possibly another unit you have used the rf passtthrough.

Use double screened Webro WF100 satellite grade interconnects terminated with the correct size screw on f connectors. Use F to belling lee adaptors where needed.

Is there another unit on a shelf above the aura. If so what is it ?

HDMI cables do emit rf in the UHF band depending on the resolution they are carrying. Cheaper cables often work better than expensive cables in this respect. However you are doing the right thing make sure crossings are at 90 degrees. Do not run them side by side.

My aura appears to be vulnerable to rf from a Humax G2 Freesat aunit on the shelf above. A kitchen foil screen taped to the bottom of a piece of black A4 card with the foil invisible under the black card so far appears to cured the problem