Hi,

Im not very good with technology so please forgive me.

Mum has the Aura 4 android tv recorder 1tb and she is getting this blackout issue.

I went up last night and turned the whole thing off to see if that helped but it’s still the same.

I’ve been reading this thread but I’m guessing you all use the freeview through the Internet. Mum has no Internet so she only uses it through tge aerial. There is talk of an app, is this on the tv or your phones and would I have that if its just used through the aerial. I’m such a dunce and Mum is driving me nuts!

We even bought her a new tv as we thought it was her tv playing up but it’s still happening. Wish I’d looked into it first.

Was going to take it back to argos today so I’m glad I found this forum.

Any help / advice appreciated.

Thanks

Mand123 – 1 hour ago  » 

Is the fix below for Mums version?

https://myhumax.org/forum/topic/occasional-2-second-black-screen-on-some-channels/page/7#post-100939

I’m afraid she’ll lose all her recordings?? If necessary and if it fixes the blackouts then it will have to be done but just wondering?

I feel useless

Yes, but I presume it requires an internet connection so can you temporarily connect the Aura to the internet for this update. It will probably happen automatically if connected to the internet.

Mars – 6 mins ago  » 

Mand123 – 1 hour ago  » 

Is the fix below for Mums version?

https://myhumax.org/forum/topic/occasional-2-second-black-screen-on-some-channels/page/7#post-100939

I’m afraid she’ll lose all her recordings?? If necessary and if it fixes the blackouts then it will have to be done but just wondering?

I feel useless

Yes, but I presume it requires an internet connection so can you temporarily connect the Aura to the internet for this update. It will probably happen automatically if connected to the internet.

So, if I unplug and bring it home and connect here will I be able update? She has no Internet at all.

Is there a way of doing it from my phones hot-spot? I’m really useless, thank you for your help

Mars – 6 mins ago  » 

Mand123 – 5 mins ago  » 

Mars – 6 mins ago  » 

Mand123 – 1 hour ago  » 

Is the fix below for Mums version?

https://myhumax.org/forum/topic/occasional-2-second-black-screen-on-some-channels/page/7#post-100939

I’m afraid she’ll lose all her recordings?? If necessary and if it fixes the blackouts then it will have to be done but just wondering?

I feel useless

Yes, but I presume it requires an internet connection so can you temporarily connect the Aura to the internet for this update. It will probably happen automatically if connected to the internet.

So, if I unplug and bring it home and connect here will I be able update? She has no Internet at all.

Is there a way of doing it from my phones hot-spot? I’m really useless, thank you for your help

Once you connect to the internet then it will update everything, which might be an awful lot of data so using a phone hotspot might be expensive (it depends upon your contract). If you take it home it should be straightforward.

Thank you. I have unlimited data.

If I bring it home will I need to connect it to a tv here?

Assume I connect through settings to WiFi and search for my phone in the first instance to try doing it while at her flat.

I really am a dunce

Mars – 48 mins ago  » 

Yes, you will have to setup a hotspot on your phone then connect the Aura to the WiFi hotspot.

If you take it home then you will have to connect to a TV to setup WiFi and to see what is happening.

So I’ve connected and it’s checked for updates and says up to date. It’s still blacking out! I don’t know what to do. I saw sonething about changing HD so trying to find out how to do that.

trog – 1 hour ago  » 

Mand123 – 17 mins ago  » 

Mars – 48 mins ago  » 

Yes, you will have to setup a hotspot on your phone then connect the Aura to the WiFi hotspot.

If you take it home then you will have to connect to a TV to setup WiFi and to see what is happening.

The new update is 1.00_62_240210. Just follow this and it should say that version number…………..

Check the version name in Settings > Apps > See all apps > Show system apps > “Freeview” If it does not show that number then try the method on page 7.

It seems to have done an update now as pressed live tv and came up with some dialogue box’s and last one mentioned bug fixed. Fingers crossed, time will tell and if not I’ll follow that procedure.

I’ll check the version number when I’m there next.

Thank you so much for your time and help

Sent another chaser to Humax, and now they came back again and suggested doing a Factory Reset again!

I responded again saying this is nothing to do with the device, but has to be fixed at Humax end, as they have done something to restrict the devices on the original BETA program. I don’t even get a feel that the the tech support team have even passed the request on to the engineering teams!

Anyone else had more luck?