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Yes I was a beta tester, also done the same as you, looks like previous beta testers never got the update.
Fixdit – 1 hour ago »
I too was a beta tester, any other testers having this problem?
I contacted Humax, they finally asked me to do a factory default reset.
I bit the bullet, copied recording schedule. followed instructions
Please follow these instructions to perform factory default on your Humax Aura Device. Performing a factory reset can help with picture/sound; signal; recording playback and software operation issues.
Please NOTE: This will erase all data from your device’s internal storage including: your Google Account; System and app data; downloaded apps and user settings.
Press Home/Freeview Play button on the remote
Using the directional buttons move up (top right hand corner) and select the Settings icon
Navigate to Device Preferences and press OK
Select “Reset” from the list of options
A new screen will appear, select “Reset” once again.
The unit will turn off for a few moments and turn on again.
Follow the on-screen installation wizard to and complete the device setup.
Pair the remote by OK & i buttons for five seconds, once paired select next.
Choose your preferred language and select next
Select your WiFi network and enter your password.
You’ll need to sign into your Google account. you’ll have the option for web or on-screen sign-in (we recommend web)
Next, agree to the Terms and Conditions and Privacy Policy.
Enable location sercives.
Choose if you wish to send information back to Google to help improve their services.
Enable the Google Assistant and Personal Results
Next, you’ll be prompeted to re-install any deleted apps (due to the reset).
You’ll then be shown an overview of the feature of your device. Press the right arrow key to progress through this.
You’ll then need complete the Freeview Channel search (this may take 3-5 minutes).
When completed, save the results and accept the Freeview Terms and Conditions.
Agree to the End User License Agreement.
Finished.
Had to do this twice, the home screen looked like an older version.
The box appears to function normally no blanking.
BUT it still shows the old version of the “Freeview” App !
I’ve updated my previous log with Humax and as a previous beta tester they are investigating. I’ll update if I receive a response.
I also have not received the update, and was also a beta tester
davidrew – 5 days ago »
I’ve updated my previous log with Humax and as a previous beta tester they are investigating. I’ll update if I receive a response.
Have you heard anything from Humax yet – I still have not had an update
I was a beta tester also.
Since doing a “Factory Default Reset” as requested by Humax. My box has been working normally on both SD and HD channels with my normal usage pattern.
But it still displays the old “Freeveiw” app
Humax sent me a follow up email yesterday saying that I no longer needed to try to update to the latest “Freeveiw” app as My box was now working normally.
Strange! Any other Beta tester still having issues with blanking?
Yes I have the issue still
Fixdit – 1 day ago »
I was a beta tester also.
Since doing a “Factory Default Reset” as requested by Humax. My box has been working normally on both SD and HD channels with my normal usage pattern.
But it still displays the old “Freeveiw” app
Humax sent me a follow up email yesterday saying that I no longer needed to try to update to the latest “Freeveiw” app as My box was now working normally.
Strange! Any other Beta tester still having issues with blanking?
Another beta tester here and still on the old app
1.00_59_210726_668fc35
I’ve tried the update procedure a few times, but nothing changes.
Blanking has returned. Email sent to Humax.
“After about two weeks of no problems the blanking has returned.
On both SD and HD.
I believe that the failure to load your fix is due to fact that I was a beta tester a few years ago.
Several other users who were beta testers have reported the same problem.
Have we been forgotten, or has the beta software caused the problem?
Please pass this email to the most relevant department.”
I take it that no one has heard anything.
Have any former beta testers manage to resolve it yet?
No, I was asked to send serial number to them, I haven’t heard anything since that was nearly 4 weeks ago.
mhargreaves – 1 hour ago »
Have any former beta testers manage to resolve it yet?
mhargreaves – 3 hours ago »
Have any former beta testers manage to resolve it yet?
No response from Humax yet either.
But for anybody who has problems with blanking on HD channels,
I have found a partial work around that works for a few weeks.
If you navigate to the “Freeview” app, open it then clear the cache.
This only works fo HD channels, and does not appear effect anything else.
Another that was on beta tester and been suffering really badly with short black out for 1 second while watching More4 channel. It’s doing it every few minutes and really annoying!
I emailed Humax last week for an update and it has been ‘escalated’ and still awaiting a response. I checked my father-in-law’s Aura over the weekend, which is a similar serial number to mine, and his has updated without any intervention.
As I’m IT literate I have offered to install the update manually if they can supply the file(s) and instructions but been told to wait for the escalated case response. An annoying situation to say the least.
I’ll update with any progress.
Got sent this by Humax on Friday in response to my question about not receiving the update yet.
I’ve been trying the update method, but still not managed to trigger the update yet.
Anyone else on the beta list had any luck?
Quote:Hi,Thank you for contacting Humax.
We’re writing to inform you that in response to recent beta testing results, we have initiated the software update process for the “Freeview” app across ALL Aura units currently in the field.
The update is being rolled out automatically to all boxes as users continue to use their devices normally.
However, if you find that your unit still retains the old version of the app, we kindly ask you to follow the steps outlined below for a manual update:
Turn on your set-top box and watch live TV for 1 minute.
Place the set-top box into standby mode for 1 minute.
Turn on your set-top box again and watch live TV for 5 minutes.
Place the set-top box into standby mode once more, this time for 2 minutes.
Check the version name in Settings > Apps > See all apps > Show system apps > “Freeview” : it should show “1.00_62_240210_6c584f1a4”
(Please note: This should not be confused with the app called Freeview TV).
We sincerely appreciate your patience and understanding during these days of inconvenience. Our team is committed to ensuring that you have a seamless experience with the Freeview app moving forward. If you encounter any issues or require further assistance, please do not hesitate to reach out to us.
Thank you for your continued support.
Best Regards,
Pauline
Humax Customer Support
That update method was mentioned ages ago:
https://myhumax.org/forum/topic/occasional-2-second-black-screen-on-some-channels/page/7#post-100939
Humax do not seem to comprehend that it does not work for former beta testers.
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