bmck – I would guess that your problem was related to your local environment.

We do know that the Freetime units do several network checks – some of which interact with freesats servers. I would guess that for some reason, one of these was timing out.

I did have a non PVR problem accessing Netflix on my TV via my VPN, it was timing out. I found that by overriding the VPN’s DNS and using my ISP’s solved it. Better latency I guess.

I don’t suppose there is anything non-typical about your LAN?

Anyway, other branded units just give you 901 and most also 903 for on-demand.

bmck – 36 minutes ago  » 

If the thing had not worked, out of the box, I might have suspected a network problem, but when I first got the Humax it worked perfectly, On Demand, Showcase etc all by Wifi

It was only after the Freesat software update that it stopped working. It didn’t matter whether I connected by Wifi or Ethernet cable. My router is a TP Dual band, I tried connecting to the Humax with both frequencies, no joy.

Every other network device in my house works normally – Phones, Tablets, Blu-ray player. It’s all good.

Thanks for your feedback.

Did you fix the local IP-address used by your box so it remains the same ?

I fix the IP-address used by my kit after it was allocated by DHCP, using my router setup address reservation to the MAC address of all my kit to ensure it always remains the same. That way the kit I have that has a web based interface uses the same address every time.

> Hi Graham Did you fix the local IP-address used by your box so it remains the same ?

If you mean using a manual wifi setup instead of letting the box search for one? No, I didn’t do that

As I said, the MAC of the Humax showed on the routers connected devices list. I probably could have added that permanently too….but I didn’t have to do either of these before On Demand stopped working.

> Hi James Could you clarify – was the Humax having problems with On Demand, or recording, or both?

Recording was fine. I just couldn’t get On Demand. No left arrow in the EPG.

Since that was one of the main reasons for buying a Freetime model over a cheaper Non-Freetime model, I wanted it to work.

Hi

Has any one resolved these no on demand or showcase issues yet?

I just purchased a replacement Human as my old one got so slow to use. Great until this the On Demand and Showcase problem as so many people seem to have.

It did not work to start with then for a brief period of time it did now and for the past week it does not. Weird. In settings I look at the internet connection either wifi or ethernet and it tells me all the details of my connection and confirms my connection details. then when looking for my Freesat ID it says Internet connection required for this. Go back to internet connection – still connected. No On Demand or Showcase no matter how long I wait… very long 1 minute in Humax land. Just get On Demand is not currently available or Showcase is not currently available

on the freest ID I get Unable to access Freest ID Your box requires an internet connection to access Freest ID.

Here are my box and connection details. I am connected via an ethernet connection to an EE Brightbox or I can connect to my wifi slave BT home hub by wifi – but neither work.

Humax

HDR-1100S

Software UKSFAA 2.02.46

Loader UKSFAA 1.02

29 July 2015

Micom UKSFAA 8.04.01

DCHP

IP 192.168.1.69

Net mask 266.255.255.0

Gateway 192.168.1.254

MAC 40:3D:EC:11:E8.BC

BeBox 192.168.1.69

Looking at the postings on this and other sites this appears to have been going on for many years… someone must have fixed it by now???

Any help or guidance would help.

Thank you Steve

Thank you Danbo I may give that a try and will let you know if successful.

I am planning at the moment to try to get the main broad band Brightbox next to the Humax and see if that helps as i am also suspicious of the BT hub i am using as a slave. The only time it worked was when connected direct to the Brightbox over a mains link adaptor ethernet connection.

I have also sent my problem direct to Humax but no reply so far.

sma236 – 4 months ago  » 

I contacted Humax as I mentioned before and they sent me the following. Basically perform a factory reset. Which I did and an hour later no on demand or showcase… I performed a further factory reset on my EE Brightbox Router and touch wood no problems since.

If you are having issues connecting your Humax Box to the Network, internet or On Demand Players then please take the following steps:

• Turn the Humax Box off with the remote or the button on the front of the box

• Turn the Humax Box off at the mains

• Power down and then turn the Broadband Hub/Router off at the mains

• Leave the Broadband Hub/Router off for 5 minutes

• Turn the Broadband Hub/Router back on at the mains

• Wait another 10 minutes and turn the Humax Box on at the mains. Then with the remote or the button on the front of the box power it on.

Then perform a factory reset (option found in setup in the menu and instructions are listed below). Following these instructions will reset some system settings including your Recording Schedule (Please replace when complete to ensure you still record favourite programmes).

Any previous recorded programmes will be saved.

1. Press Settings on your remote.

2. Move to System Settings and press OK.

3. Move to Factory Default and press OK.

4. Reset System will be highlighted, press OK.

5. It will ask you if you are sure, highlight Yes and press OK.

6. It will then ask for your password, default is 0000

7. The box will then reset itself. You will then need to go through the initial setup again.

After this procedure has finished then change the channel on the Humax Box to BBC 1HD for 30 minutes before trying to use the box

Thank you Robert for providing these instructions.

Regards Steve

Hi,

Recently lost ability to play on demand programmes on my HDR1000S.When entering on demand,icons were not loading.Tried system reset,powering off router etc but nothing worked.I finally resolved the problem by going into settings,storage,HDD,and performing disc cleaning.All works perfectly now.Hope this helps somebody.

Hi, I have recently purchased an 1100 to replace sky. It works very well and the picture quality seems better. The only problem I have is the on demand service. Whilst I can get on to services, whilst watching either bbci player or netflix after approx 35 minutes the program freezes with the dreaded rotating load icon. Sadly nothing loads. No matter how long I wait. I have to press back and reselect the program and it then carrys on playing from where it stopped for a further 35 mins when it will do the same thing.. Anyone help with this please.?Dont have the same problem watching netflix on another device nor with the sky box so its not the network.?