Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › help – unable to use ondemand or showcase
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July 31, 2015 at 9:22 pm #55707
Anonymous
InactiveThat’s not so old.
https://myhumax.org/forum/topic/new-software-verison-20207-on-air#post-32591
July 31, 2015 at 9:27 pm #55708grahamlthompson
Participantlanglan – 3 minutes ago »
grahamlthompson – 52 seconds ago »
langlan – 5 minutes ago »
Just to clarify, the 2.02.46 firmware alone made no difference for me. I couldn’t even get the “FreeSat ID” Menu to work. It was only after flashing the “Receiver Data” beta update (from year 2013) HDR-1000S-1010S_Data.zip that it then suddenly started working.
I think this Reciever Data may not be a software update. As after flashing it, my box remained on 2.02.46
The only possible explanation I can imagine is that you had missed a loader update, and that your very ancient software update had not got this. How did you get to this situation, with no updates since 2013 ?
Any freetime box in service since 2013 should have updated automatically.
Got the box second hand the other day. It came with 2.02.07(If I remember correctly). So I do not know the history of the box, but OnDemand wasn’t working from the word go. I manually updated to 2.02.46 using the USB in the hope this would resolve which it did not.
So after countless attempts to get it working and trying absolutely everything (re-downloading and re-flashing again, factory resets, formats etc), I stumbled upon that receiver data file. Flashed it not expecting miracles and to my surprised it started working.
This is very perplexing.
If you have acquired a box recently which hasn’t been used for some time as you post it may help to identify an issue with the rare boxes that have missed the OTA update sequence.
Based on your post I imagine you stumbled on the one upgrade that updated the loader.
Barry will no doubt know for anyone else in this situation (assuming this is the correct analysis), if this is the real solution,
July 31, 2015 at 9:36 pm #55709Anonymous
Inactivegrahamlthompson – 59 seconds ago »
langlan – 3 minutes ago »
grahamlthompson – 52 seconds ago »
langlan – 5 minutes ago »
Just to clarify, the 2.02.46 firmware alone made no difference for me. I couldn’t even get the “FreeSat ID” Menu to work. It was only after flashing the “Receiver Data” beta update (from year 2013) HDR-1000S-1010S_Data.zip that it then suddenly started working.
I think this Reciever Data may not be a software update. As after flashing it, my box remained on 2.02.46
The only possible explanation I can imagine is that you had missed a loader update, and that your very ancient software update had not got this. How did you get to this situation, with no updates since 2013 ?
Any freetime box in service since 2013 should have updated automatically.
Got the box second hand the other day. It came with 2.02.07(If I remember correctly). So I do not know the history of the box, but OnDemand wasn’t working from the word go. I manually updated to 2.02.46 using the USB in the hope this would resolve which it did not.
So after countless attempts to get it working and trying absolutely everything (re-downloading and re-flashing again, factory resets, formats etc), I stumbled upon that receiver data file. Flashed it not expecting miracles and to my surprised it started working.
This is very perplexing.
If you have acquired a box recently which hasn’t been used for some time as you post it may help to identify an issue with the rare boxes that have missed the OTA update sequence.
Based on your post I imagine you stumbled on the one upgrade that updated the loader.
Barry will no doubt know for anyone else in this situation (assuming this is the correct analysis), if this is the real solution,
It’s a shame I didn’t note all the details including the loader version at the start before flashing any updates as that might have proved helpful.
I agree that perhaps my issue will be different from the majority. Most people will be long-term users who suddenly find it stops working and for them I suspect that just the latest FW will rectify the issues. The only reason I flashed the beta one was just as a last resort. I DO NOT suggest it as a fix, because at the end of the day it is what it is (a beta update and from 2013!!) – To be honest, I thought there would even be a chance it might brick the box rendering it a paperweight!
I am now just looking forward to experiencing FreeSat after all these years of being on a Sky subscription!
August 9, 2015 at 1:23 pm #55710Anonymous
InactiveHi Langlan
I just wanted to say a massive thank you finding the “Receiver Data” beta update. It has finally fixed my HDR-1000S.
I’ve had no OnDemand or Showcase for a while and despite numerous attempts to fix it with factory resets, reboots, reformatting etc., nothing has worked. Even Humax technical support couldn’t resolve it.
Flashing it with the “HDR-1000S-1010S_Data” file made no difference to the software version numbers. I was running V2.02.46 software and 1.08 loader. After the update it was still V2.02.46 and 1.08, but it restored access to OnDemand and Showcase immediately.
Thanks again…
August 9, 2015 at 1:56 pm #55711Anonymous
InactiveI’d be interested to know if these user experiences have been drawn to the attention of Humax, and if so can we hope for a comment?
August 9, 2015 at 4:44 pm #55712Barry
ModeratorUsing the receiver data file is much the same as carrying out a factory reset.
I recently posted re corrupt data and the need for a factory reset if users still have issues with on demand/showcase/epg channel logo’s.
https://myhumax.org/forum/topic/new-software-version-20246-available/page/2#post-39761
August 9, 2015 at 4:53 pm #55713Anonymous
InactiveThanks Barry.
September 19, 2015 at 10:01 am #55714Anonymous
InactiveHi
I bought a 1010S back in May.
At first it worked fine, the On Demand feature was great… until the Freesat software update in July.
That’s when the On Demand and Showcase feature stopped working for good.
I emailed Freesat and Humax support to ask for help.
Freesat were quicker to respond, Humax, a few days later.
In the end, they didn’t tell me anything I hadn’t already read (and tried)in this 907 post thread, and Yes, I have read it all.
I tried everything to try and get On Demand back, I even bought a new router! Nothing worked.
The only option left was to return the Humax to the shop.
That’s what I did, and got a full refund (£229)
I’m very disappointed at the Humax box, as I had read all the reviews etc and thought I was getting a top product, but I’m more disappointed at Freesat.
My previous set-up was a HD TV, old Sky Digibox (with Sky Freesat card) and a VCR (remember them ? ) That’s what I’m going back to, so, no HD but at least I’ll be able to record again. I’m so glad that this was a bedroom set-up,and I hadn’t binned my main living-room Sky HD for Freesat. At least Sky Plus works.
The purpose of my post is to thank all the users who contributed to this thread, trying to help other people with the same issue as me.
Also, I’m open to suggestions for a replacement set up to allow me to record again in HD.
Thanks again!
September 19, 2015 at 11:36 am #55715Anonymous
InactiveAre you sure you will be able to record with a “Sky Freesat card”?
September 19, 2015 at 12:08 pm #55716Anonymous
InactiveHi Repassac
If you mean with my old setup, Yeah, it’s just an ordinary Sky Digibox, not a Sky Plus box.
The VCR is connected to it and will record whichever (SD)channel the box is on…just like the old days

If you mean as part of any future replacement setup, I don’t know, as the Humax didn’t need a card.
I haven’t started researching other PVRs to replace the Humax, but aren’t they all going to be card-free?
Open to suggestions/recommendations.
Cheers
September 19, 2015 at 2:54 pm #55717Anonymous
InactiveOK – record Via a VCR.
No freesat unit needs a card.
You will find that currently only generation 1 non-Humax freesat PVR’s are around. These have less on-demand opportunities, etc.
Humax have quite a large share of the freesat market due to their units hardware reliability and adherence to freesat’s specs.
I would avoid any of the cheap low end brands – however I am reluctant to mention these by name here.
I still find your problem strange. I don’t think you detailed what happened when you tried say channel 901, on demand or the backward EPG.
September 19, 2015 at 4:18 pm #55718Anonymous
InactiveThanks for your feedback. Humax do seem to have the best choice of boxes, which is why I am so disappointed.
As far as the problem goes, that's the most irritating part of the whole thing.
The box WAS getting a signal from my router!
I could watch 901, BBC Iplayer and ITV player.
The box was telling me I was connected, and also, it's MAC address was showing on my router admin on my PC.
A few people have mentioned in this thread that the problem is purely a Freesat software one, and nothing to do with the actual machine.
I can't really argue with that.
I couldn't find info on attaching photos to posts, so hopefully this is OK.
Thanks again.
[attachment=40530,554]
September 19, 2015 at 5:15 pm #55719Anonymous
InactiveMost boxes didn’t have this problem. You could try buying another Humax and see if it’s okay.
Or look at Freeview boxes. Humax will have a Freeview Play box out soon. (Allegedly)
September 19, 2015 at 5:46 pm #55720Anonymous
InactiveThanks James, I know you wouldn’t hear from people “unless” they had bad experiences, I don’t know if I could go through all the bother again. I read a post from someone who was on their fourth replacement box

Freeview would mean having to get an aerial properly installed.
Cheers
September 19, 2015 at 6:56 pm #55721Anonymous
InactiveSky sub, then. Or try one of the non-Humax Freesat boxes. Or look on ebay for an old Sony DVD/HDD recorder, which though SD would definitely be a step up from the VCR.
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