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I have the same problem with an HDR1000. Replaced hard disk – waste of time and money.
discovered this topic and realise I’m not alone … noticed my 26 month old 1010S was restarting without prompting on Saturday. Recordings still visible and viewable. Come Monday (21st) eve, it did another unprompted restart … later went to watch a recording :’File format unsupported’. Box froze, had to disconnect from mains and restart. No recordings. Nothing. Oddly it kept the planned recordings from quite a while ago along with current planned recordings. Those then quickly disappeared. Won’t record anything now. Recordings setting states to use an ext USB drive. It won’t (I did try both USB ports with 1TB hard drive, saw the files on it to play but won’t record to it). Hard drive still seems to be spinning / clicking as before. Assume not read by the machine. Phoned Humax – She told me in a small number of cases the machines have ‘malfunctioned’ and they are ‘investigating’. Unfortunately she pretty much said to bin my machine. She didn’t recommend me replacing the HDD (I can see why from this thread) and it’s out of warranty. Oh, she did say at the end ‘don’t bin it just yet we might like to look at it’. So, I might send them a photo of it. In a bin bag.
Just received this email from Humax support.
Over the last few days we have been made aware that this problem could be being caused by our software, we are currently investigating this and hope to provide a software update in the New year if this is the case.
Another HDR-1000S owner whose box stopped seeing the hard disk earlier in the month. Fortunately I (unusually for me) had an extended warranty so I now have a replacement – though the first replacement I was sent was dead on arrival with the same fault! There are a fair few people who’ve had exactly the same symptoms here and elsewhere in the last month or so and no sign on the forums of the same problem before then…
Hi All, greetings from Ireland……………….
I have been very happy with my HDR-1000S for just under three years. But, no longer! Last night I started seeing the HDD problems described by lots of people in the forum. Just like mikey101, my recordings were visible but when I tried to play anything I got the message ‘File format unsupported’. These recordings completely disappeared after I disconnected the box for 10 mins, and restarted. I cannot record any new items, nor can I pause live tv.
Can anyone please advise what I should do ?
I think it is disgraceful that Humax /Freesat have not come out with an open and honest statement, to let customers know exactly what’s going on. I have just experienced the issue, but it appears that it has been ongoing for several months.
I will contact Humax myself, as I believe they should be bombarded with e-mails from people like us. Based on other views posted, I’m not optimistic of getting a satisfactory response. It is very sad that they ignore the customer to such an extent.
I would very much like to know if anyone can recommend an alternative brand of Freesat+, a brand that will last for at least 5 years? After all, many older sky boxes still work fine after 10-15 years, why are the Humax units so shabby????
Thanks for listening to me……………………
mkiely – 13 minutes ago »
I would very much like to know if anyone can recommend an alternative brand of Freesat+, a brand that will last for at least 5 years?
You’ll have to pay to get a five-year guarantee on a pvr. If the box you want is available at Richer Sounds you can buy a 5-year guarantee. I think JL do 5-year guarantees for TVs, not sure about PVRs.
agree mkiely .. I emailed them on Thursday and their response was : ‘Thank you for contacting Humax.I am sorry to hear you are having trouble with your Humax product.
This may not necessarily apply to yourself as the problem can be caused by the HDD failing but over the last few days we have been made aware that this problem could be being caused by our software, we are currently investigating this and hope to provide a software update in the New year if this is the case.’
Last night (25th) the recordings became ‘visible’ on the HDD. I could also set it to record. But. The files were not ‘supported’ to play, neither would it record anything (it just pretended to). Today, nothing (again). It’s so odd that it comes and goes. And that everyones STB is affected at different times, too. My theory is that there is a user defined ‘order of events’ that causes this problem (as yet undefined by the users!). With regards to a 5 yr warranty, I wouldn’t trust Humax anymore. If this was a SKY box faulting like this, there would be an outcry!
mikey101 – 4 minutes ago »
With regards to a 5 yr warranty, I wouldn’t trust Humax anymore.
You can buy the 5-year Richer Sounds guarantee on any new box RS sell, not just Humax boxes. The length of JL guarantees tends to vary from product to product.
If it’s a Sky box you particularly want, you could always go for Sky Freesat. No idea what kind of guarantee Sky boxes come with, but if you google “Sky Freesat”, that should find the details of their offers.
Edit. “Freesat from Sky” I should have said. Comes with a 1-year warranty.
Quote:2. Warranty(a) The Digital Satellite System comes with a warranty against faults arising in the first 12 months after installation. This also covers cabling and/or installation faults. The following are not covered by the warranty: (i) faults arising from misuse; (ii) accidental or deliberate damage; (iii) cosmetic damage which does not affect the functionality of the Digital Satellite System; and (iv) damage caused by events outside the reasonable control of SHS or its suppliers. To report a fault, please call SHS on 03442 411 602. If a reported fault cannot be remedied by one of our engineers during a visit to your home, then we will replace the faulty Box or Minidish or the faulty component of it. Any replacement equipment will be new or “as new” (previously used equipment that has been refurbished by the manufacturer or its authorised agent). We will warrant any repair or replacement until the later of the end of the original 12 month warranty period or 3 months from the date it was carried out. This warranty only applies to equipment purchased under these Conditions and does not affect your statutory rights.
Add another customer to this list of failed to recognize Hard Drive.
My Humax HDR 1000s stopped recognizing the hard drive 4 days ago, i turned it on like normal and went to watch a recording and nothing there no recordings no hard drive, i’ve since put another hard drive in and that can’t be recognized ether. I will stay a million miles away from Humax in the future.
Hi Siomonf1, sorry to welcome you to the club of disappointed Humax owners. I have the issue for approx 4 days too, very similar to mikey101 described.
I wrote to Freesat (they’re not accepting responsibility), and also to Humax. I will keep this forum advised on how I get on. Dealing with a Humax advisor called Bethan, early days yet, but I will let this forum know.
My advise to all who have this HDD issue is to hit Humax with the facts, they have to listen. Why should the customer accept a product that fails to perform as described??
Hi mkiely’
Thanks for keeping us posted on this issue.
I’ve uploaded some reviews regarding this dreadful box.
mkiely – 2 days ago »
Hi Siomonf1, sorry to welcome you to the club of disappointed Humax owners. I have the issue for approx 4 days too, very similar to mikey101 described.
I wrote to Freesat (they’re not accepting responsibility), and also to Humax. I will keep this forum advised on how I get on. Dealing with a Humax advisor called Bethan, early days yet, but I will let this forum know.
My advise to all who have this HDD issue is to hit Humax with the facts, they have to listen. Why should the customer accept a product that fails to perform as described??
I had email exchange with Bethan too. Most unhelpful, very negative attitude. Try to get your call handled by someone else.
I still think this problem only seems to happen to users of the Freetime app.
… I’ve never used the app … my ‘theory’ is it’s down to a particular sequence of use made up of recordings / viewing recordings which trips the box to fall over (since last software update), hence some users are earlier / later than others …
Billibob – 12 hours ago » …I still think this problem only seems to happen to users of the Freetime app.
That would be a fair assumption. When the app first appeared and it became clear that it booted the disk up every 20 mins or so I warned in the Freesat forum that exactly this would happen (increased failure of the HDD). They deleted my post and banned me from the forum. I repeated the post here and it still exists (see link below). Frankly anyone who uses the app for remote scheduling, causing the increased bootups, is inviting problems.
https://myhumax.org/forum/topic/freesat-app-on-android/page/2#post-28473
Just a few words to those who have contacted Humax and/or the retailer who supplied their box and been told tough luck it out of warranty/guarantee.
Irrespective of what the guarantee period is we all have rights under consumer protection legislation. Which states “goods should be of merchantable quality and fit for purpose” which as I understand it means if you pay a reasonable sum for something you should get a reasonable amount of service from it.
Now according to other posts here Humax have admitted there is a problem either with hardware failure or firmware issues neither are the fault of the consumer.
If you pay upwards of £200 to buy from the most expensive range of Freesat boxes you should expect more the two or three years service before it fails beyond use. Therefore I think it’s time someone brought this matter to the attention of trading standards . Or maybe Humax can be encouraged to do the decent thing and sort this out before we go down this path. http://www.legislation.gov.uk/ukpga/1893/71/section/14/enacted
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