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Okay this has been happening for my box a few times since installed in sep.
At first it all seemed ok nothing unusual but I decided to retry the server options. After I turned them on in various guises I found that I was only able to get access on one samsung tv until it went in to standby so I gave up.
Then after a few days the box started all of a sudden performing a reboot in mid program – not a recording so we turned it off and back on – wheres the damned switch – and it was ok for a couple of days it then rebooted during a recording and we were playing another back. So I thought ah I forgot to turn the servers off and the box felt quite hot so I turned them of again thinking it was trying to do too much.
All was ok for a week or say then bu**er me if it didn’t do it again last night as well. I checked but the servers were not on this time so its not them. I thought today I must see if there are issues and here we are.
I have had a humax for a few years now until the 9200t gave up the ghost (disk corruption). since these issues with the humax for last 12 months or so we have taken to more and more watching on demand etc and even more on netflix. Please fix the damned humax so I can stop having to watch adds again
Barry – 7 hours ago »
No idea, could be network related ie connection to servers or something in the transmission.
Are you using the latest beta?
Decided not to use the latest beta,as having numerous reboots did not want to risk more. Had yet another reboot this afternoon. Software update cannot come soon enough.
I haven’t read all 8 pages of this thread so my apologies if this has been said already. My fvp4000t is about a year old, in that time it rebooted itself a few times, until recently. It now reboots with increasing frequency it now reboots randomly every few days. Today, I was watching a recirding and noticed a flicker about 5 minutes before it crashed. I do not run it as a network server.
The box has plenty of space on all sides and it is quite warm to the touch but nothing excessive.
Looks like it could be a power supply problem. I had the same issue with my old Toppy which was sorted by rebuilding the PSU with uprated components (and adding a fan).
I know these aee fairly new but was wondering if there is a similar fix for this?
Hi gnf,
Yes there is a problem with the 4000T that keeps rebooting, Humax is a were of the problem, and Humax is releasing a update this month which will hopefully fix the problem.
Here is a copy of the email I got from Humax
Freeview Play Improvements
We are constantly striving to improve our products, in order to ensure that you have the most reliable and up-to-date set top box that puts you in control of your TV viewing experience. We cannot do this easily without your help and feedback, regarding the performance of our products.
So, when some customers experienced annoying bugs on our FVP-4000T (Freeview Play) boxes, we got to work straightway in order to find solutions and forever eradicate these annoying issues.
The good news is that those dastardly bugs are being exterminated, and the most up-to-date software will be available week commencing 21st November 2016.
We would like to thank you for your patience and remind you that we are always keen to hear your experiences of our products, because without you we wouldn’t be here.
We will send you another email closer to the time reminding you to update your device, but until then, if you need any assistance on our products or you simply just want advice, you can contact us via; email uksupport@humax-digital.co.uk
Hope this helps
quote: “forever eradicate these annoying issues”. Don’t hold your breath would be my advice based on my experience with them so far.
Yesterday my receiver rebooted for the 3rd time in 2 days. This time the WiFi module wasn’t working after the reboot. I have to switch the power off/on to get it to work again. This looks more like a hardware fault.
Phil1 – 1 hour ago »
Yesterday my receiver rebooted for the 3rd time in 2 days. This time the WiFi module wasn’t working after the reboot. I have to switch the power off/on to get it to work again. This looks more like a hardware fault.
Can someone confirm whether or not the reboot problem has been an issue since the unit was released or whether it has only been seen since one of the software updates a while back.
BlackGhost – 10 minutes ago »
Phil1 – 1 hour ago »
Yesterday my receiver rebooted for the 3rd time in 2 days. This time the WiFi module wasn’t working after the reboot. I have to switch the power off/on to get it to work again. This looks more like a hardware fault.
Can someone confirm whether or not the reboot problem has been an issue since the unit was released or whether it has only been seen since one of the software updates a while back.
I purchased my unit the week of release,and having had numerous Humax boxes before I found the FVP to be one of the most reliable. It’s only been the last two software updates that have completely messed it up. If only Humax could have reverted to the original software until they sorted the reboot problem,there would be a lot less disappointed owners.
Had mine since last December & no issues what so ever apart from a few random reboots following the last software update.
Hello.
I am new here, I have one of these FVP 4000T boxes. I to have the random reboot problem, I am pleased that Humax are going to release a
“Fix”. I bought my box in September and I also bought a thee year extended warranty as a safeguard for future problems.
Cheers
Does anyone know if the bug that prevents being able to power on the box (needing a reboot) is the same bug causing the random reboots. I haven’t had the issue before of not being able to turn on the box – looking at the recordings it stopped midway through a program an hour previously so I don’t know if it was stuck recording or powered itself down and couldn’t be restarted.
The unit frequently losing sound and always turning on subs when switching inputs is one thing but losing recordings through reboots and not even being able to turn the thing on without a power cycle is totally unacceptable, even more so as it was introduced by a software update which should have been undone immediately the problem was first seen. It all makes Humax as a company look like a bunch of clowns.
Phil1 – 3 days ago »
Yesterday my receiver rebooted for the 3rd time in 2 days. This time the WiFi module wasn’t working after the reboot. I have to switch the power off/on to get it to work again. This looks more like a hardware fault.
Exactly the same symptoms as mine. Of course it is a hardware fault. Humax are just stringing along anyone foolish enough to believe that new firmware will cure this.
Check out the satcure.co.uk site, they sell capacitor kits to upgrade Humax (and other manufacturers’) power supplies with better spec components. I might take mine apart and see if one of their existing kits has the right components, then get my soldering iron out.
Exactly the same symptoms as mine. Of course it is a hardware fault. Humax are just stringing along anyone foolish enough to believe that new firmware will cure this.
It’s 99% software, there will be the very odd hardware fault though. Any hardware fault would persist following a reboot (putting it into standby and starting up again isn’t a reboot).
The current software mucks up, works again after a reboot. How many times have we seen windows crash or mobile phones where users are removing the battery or pressing reset buttons to reboot it.
The power supply is external and easily provides enough power to run the box and an external portable hard drive.
I’d hazard a guess that problems occur more often where WiFi is used, where powerline adapters are used, where automatic power down is active, where tv power control hdmi-cec is set to on, where apps are used to control the fvp4000t, where two or more TV transmitters are available and where people switch off their router when going to bed.
The above will just complicate things, it is though the software that needs improvement and if history is anything to go by that will mean a few revisions.
I’d hazard a guess that problems occur more often where WiFi is used, where powerline adapters are used, where automatic power down is active, where tv power control hdmi-cec is set to on, where apps are used to control the fvp4000t, where two or more TV transmitters are available and where people switch off their router when going to bed.
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I have none of these and it’s happening to my box.
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