Forum › Forums › Freesat HD › HDR 1000, 1010, 1100S › help – unable to use ondemand or showcase
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January 20, 2015 at 6:59 am #55647
Anonymous
InactiveI’m pleased to be able to tell you that my icons appeared last night, how long they remain is another thing.
Thank you to everyone who has contributed to this thread.
January 22, 2015 at 2:31 pm #55648Anonymous
InactiveI got the on demand icons back by doing a factory reset, so the problem is ‘solved’. But then it was solved three months ago but came back.
I have the impression from posts on this thread that it it maybe something to do with the freesat website remembering something about my box. Just to contribute to the general pool of “things that didn’t work”, I tried switching to non-freesat mode then back to see if it would forget about me – it didn’t. I was also hoping to get a new WAN IP when the licence expired but it didn’t change and the problem continued. On my router I have no way of spoofing a MAC address to force a change.
My best wishes to those of you still suffering. I fear that in a couple months I may be joining you again unless humax/freesat sort this.
January 26, 2015 at 7:59 am #55649Anonymous
InactiveI’m back sooner than I thought. Fix lasted five days. Fortunately a factory reset got it going again, but I really don’t want to have to do this every week.
February 1, 2015 at 8:29 pm #55650Anonymous
InactiveAnd we’re back with no On-Demand or Showcase, even roll back is blank. Rebooted router, rebooted box and got nowt.
However I can launch all the players via the Freesat app which is a good job as it’s saved an earache from the wife.
February 4, 2015 at 3:20 pm #55651Anonymous
InactiveI’m getting Showcase without an internet connection (which was how it worked at launch). Data for it must be coming via satellite again.
February 12, 2015 at 6:59 pm #55652Anonymous
InactiveI’m having this problem too on a HDR-1000S, UKSFAA 2.02.07.
I didn’t have it in the past (only noticed in past couple of weeks – but I don’t watch tv often) and it only happens once the humax is turned on after being in standby. My humax is connected to an Ethernet hub and all other devices on the hub are functioning fine. The only way I can get On Demand to work is to select Settings – Network Connection – connect automatically. At that stage it reconnects to Ethernet and on demand starts working again.
Is there a fix available? In the meantime I find it too frustrating so am using iplayer via my LG tv instead. It’s sad that there are over 800 postings on this thread without Humax doing anything. Though leaving the Humax off means I’m watching more on demand tv via the LG telly – Amazon, Netflix and so on. Makes me think whether it’s worth keeping the humax and paying for a tv licence!
April 16, 2015 at 4:17 pm #55653Anonymous
InactiveAh the misery of the 1000s on freesat… I had a perfectly functioning box until I took the software update last November… Of course I lost my On Demand services immediately (with the odd exception of Channel 4, which plays the first bit of the program, skips the ad break and then starts again from the beginning! Possible to watch an entire prog with strategic FF at the ad breaks!) My added quirk is that when OD goes, so do all my recordings… OD worked sometimes during the last few months – at non-peak times I’d say. But recently nothing at all.
I’ve been so sure it was a software thing on the freest end and patiently waited for “the fix” to be released, that I ignored the fact my recording disappeared – because they reappear when OD comes back. However after my latest rant at Freesat about how long it’s taking them to sort out, the muppet (nice young man) on the phone said “oh you’ve lost record function too? That’s odd. Your hard drive must be broken…” And now that’s what Human are saying too… and my box is OF COURSE two months out of warranty. After all that farting about! And endless factory resets (never worked). SO I’m writing on here to say that if your box starts doing any of the above, just take it straight back. Don’t be patient. Don’t wait. Just get another. Or a refund – and wait for this product to be ready for market!
April 16, 2015 at 6:41 pm #55654Anonymous
InactiveSheppy,
Your problem is not typical, first try a factory default, then check your signal levels, Your problem is very rare. Please post again if this does not solve your problem.
It could also be a hard-disk problem, if you are desperate then a reformat might help.
Edit: If registered the warranty is 2 years.
April 18, 2015 at 8:32 pm #55655Anonymous
InactiveHi Repassac, thanks for your reply.
I have a weird situation with my box… It’s out of warranty and Humax want £139 to look at it. BUT I really don’t think its the hardware because as I say my problems began with the 2.02.07 download – after taking it I had intermittent problems accessing On Demand and when those problems occurred I also couldn’t access my hard drive so no recordings. However I’ve stumbled over a temporary fix I think…
Two days ago after posting on here I found a file on a what looks like an old Beta Humax site: http://beta.humaxonline.co.uk/downloads/hdr-1000s
In the hope that I might be “rolling back the driver” I downloaded and installed it – guess what? My box worked flawlessly for the first time in MONTHS. Old recordings reappeared, and we could pause live TV etc as well as watch On Demand on all sources.
Then I left it alone for 24 hours. Came back to it – not working. Back to seeing nothing except the satellite dish (I have “Good” signals on both tuners by the way and have tried multiple factory resets but it never helps).
So I’m guessing while I left it alone Humax or Freesat squirted some something back down the pipe and overwrote my “old” new software. So I reinserted my usb and did it again – it works. But who knows for how long… Is there a way to protect the software on the box and prevent it from constantly connecting? I know that’s how they deliver stuff as the chap on the phone at Freesat the other day said to make sure it was always in standby so it could “receive” whatever patch they’re STILL working on! All advixe greatfully received….
April 18, 2015 at 8:47 pm #55656Anonymous
InactivePS – I checked the system info page after the “rollback” and it says software update Jan 2013 – so when my box is on this it’s fine. I’ve just done a precautionary reformat of the drive whilst using the old software – as I can’t access the drive when it’s in 2.02.07
We’ll see how it is in the morning!
April 19, 2015 at 7:14 am #55657Anonymous
InactiveSheppy, While I think that they were changes in the latest software to the way on-demand is handled. I think the actual cause of your problem is elsewhere – network or hard disk.
It may well be network related and I would be interested to know if you have any problems with access to recordings with booting with the network cable disconnected.
Hopefully the hard disk format will have restored buffer functions for you. If not there have been several users who have recently reported hard disk problems but these have been more the disk not being detected at all. I presume when you have your problems the system – storage settings seem OK?
April 19, 2015 at 9:09 am #55658Anonymous
InactiveHi Repassac, usually my box does not see the HDD at all when it cannot see OD – in other words when it’s running 2.02.07 However when I download the 1.0….something software from Jan 13, it sees OD and its own HDD no problem. It was whilst running the downloaded software that I carried out a reformat – not possible usually because it can’t see the disk! So I currently have no recordings…
I’ve just booted it up and I see its back on 2.02.07 grrrrr. Does it search for software updates continually? Just checked signals – both tuners good. And it CAN now see the HDD and I seem to be able to pause and record. Fab! No OD icons will load up but it currently IS playing Iplayer too…. Wow. Could a reformat have done this?
What did you think might be wrong with the network? And do you mean my own Lan or the wider world?
April 19, 2015 at 9:30 am #55659Anonymous
InactiveYes it checks for new software as part of the boot process.
The reformat seems to have done the trick so possibly it was some disk corruption possibly of just the static buffer file. It may be that that the following is not well handled – if the unit’s HD controller indicate a dish present but during the boot process access to the HD fails while trying to build the recordings list.
The icons will return in due course. It you want to try and speed this up then try leaving the unit on BBC 1 HD for a while may help.
My thought of the network was caused by another post who had lock-up problems – his problem was solved after he found a local network connectivity problem.
April 19, 2015 at 10:58 am #55660Anonymous
InactiveREPASSAC – 1 hour ago »
Yes it checks for new software as part of the boot process.
The reformat seems to have done the trick so possibly it was some disk corruption possibly of just the static buffer file. It may be that that the following is not well handled – if the unit’s HD controller indicate a dish present but during the boot process access to the HD fails while trying to build the recordings list.
Which could also explain the loss of OD, given that the building of the recordings list seems to take place before the setting up of On Demand / Showcase.
Which if correct would make it, as you say, a different problem altogether from (most) other reports in this thread. It does seem to make sense. Well spotted, Repassac.
June 2, 2015 at 6:57 am #55661Anonymous
InactiveHi All,
New to this thread, so sorry im repeating anything already said.
I got the humax hb1000s yesterday and since having it connected to ethernet and dish, i can not access any on demand content.
If i click on iplayer / 4od, etc it just goes to a black screen and not do anything. i have left it for 5-10 mins to see if anything would load and nothing.
I have done the update to the latest firmware and its not solved the problem.
Any ideas?
I will have to send it back if i can not get it to work as the rewind and on demand was a big factor for me to buy it.
Appreciate any help.
Thanks
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