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I think I’ve come to the conclusion that if you have a reliable network connection and internet connection, almost anything you try will make little difference.
Every time you enter OnDemand, the box fires off a request to the Freesat server, apart from a DNS name resolution during startup, I don’t see any of these checks the box is apparently doing (sure it checks for the network, but if it’s there and working, I don’t see it checking anything further).
In my case, the box was requesting web assets from the Freesat server and it was responding with a 404. Unless the box was sending malformed URLs (which seems unlikely), I think the problem is mostly at the Freesat end.
It would be really nice if Freesat and Humax would publish what they are actually going to fix soon, I’ve sent Freesat a mail asking them to clarify that via email, as I wasn’t the one that took the call they made to me, so was unable to get a clear picture of what they are about to fix.
When the box is put in standby, it does a firmware update check, nothing whilst in standby, and nothing when it comes out of standby, IIRC. As I said, it looks like most of the web traffic is generated when you select OnDemand and Showcase.
I *will* get round to doing some better packet captures, it would be nice to have a clearer, more definitive idea of exactly what it does and when.
I’ll let you know,
Cheers,
Matt.
P.S. My box is still happy again, after it fixed itself after a week of it not working, with me doing nothing. I think that was on Monday (6 days ago now).
Thanks everyone for the suggestions but they haven’t helped. The standby cycle didn’t work. Also my TV can’t pair with YouTube except through the Humax App which is inaccessible. I have posted a ‘helpful’ comment on the Freesat Facebook page, attached to the HB-1000s announcement designating it as a Which? Best Buy. The comment suggests adding an On-Demand menu to the mobile phone app if they can’t fix this problem. The real purpose is to give the problem a bit more visibility and hopefully priority with Freesat/Humax. I have referred to this forum and the 825+ posts on this issue. I hope you are all happy with that. And again, thanks for the suggestions.
Last suggestion: Try a standby cycle well out of peak hours / weekends.
brianhayes – 3 minutes ago »
Thanks everyone for the suggestions but they haven’t helped. The standby cycle didn’t work. Also my TV can’t pair with YouTube except through the Humax App which is inaccessible. I have posted a ‘helpful’ comment on the Freesat Facebook page, attached to the HB-1000s announcement designating it as a Which? Best Buy. The comment suggests adding an On-Demand menu to the mobile phone app if they can’t fix this problem. The real purpose is to give the problem a bit more visibility and hopefully priority with Freesat/Humax. I have referred to this forum and the 825+ posts on this issue. I hope you are all happy with that. And again, thanks for the suggestions.
I realized after I posted my suggestion that you would no doubt already be using YouTube on your TV if that was a possibility, so I deleted the suggestion as not helpful.
Although I’ve been critical of FreeSat for still not completely resolving this lingering issue, for most of the affected users (at any rate those who’ve posted here), it has apparently been fixed, so they have at least made progress, and haven’t just been ignoring complaints. Compare YouView, who seem to have made no progress at all in resolving a far more serious (in my view) problem which was unleashed on Humax YouView boxes by an update last October. FreeSat have done a lot better – let’s hope they’ll soon be announcing a final fix.
Quote:Last suggestion: Try a standby cycle well out of peak hours / weekends.The ordinary one didn’t work neither did a total powerdown (at mains) and restart 10 minutes later didn’t work either. Will try this suggestion and let you know.
OnDemand not working for me. 901 does work.
haven’t read all posts on here are there does seem to be a lot.
this and my other thread seems to indicate there are more than ‘just a few’ having problems.
this is my second box, changed at Currys today without any hassle, so I’ll see how it goes over the next week.
consumer electronics should work out of the box without all this hours and days of hassle ?
duncanbbd – 6 hours ago »
OnDemand not working for me. 901 does work.
haven’t read all posts on here are there does seem to be a lot.
this and my other thread seems to indicate there are more than ‘just a few’ having problems.
I estimate between 25 – 35 reports in this thread. Because it has gone on for months, and the underlying problem hasn’t yet been elucidated clearly by FreeSat, every complaint tends to generate a multi-post conversation as the affected user describes the symptoms and non-affected users respond, trying to help pin down what’s happening.
Quote:this is my second box, changed at Currys today without any hassle, so I’ll see how it goes over the next week.The problem is probably not due to faulty boxes. If you’ve lost patience and don’t want to wait any longer for a fix, you might do better to change it for a different model.
Quote:consumer electronics should work out of the box without all this hours and days of hassle ?Too many fingers in the pie, in this case. IMO.
I realise it doesn’t help for me to be nippy ;o)
not sure what you mean too many fingers in the pie, do you think its my fault ? if so I’d be more than happy to learn why. :o)
I think “too many fingers in the pie” means freesat, Humax and the service providers themselves.
But where any network in involved you can add ISP’s, Router brands and the users LAN and even what they do a night (Standby or power off) to the variables.
I have just tried both resets and still have 6 blank boxes. What might be important is that I am on an ADSL max exchange and over the past two months I have had major problems with very poor downlaod speeds that sometimes dropped to less than 1.0 mbps.
It maybe that whatever the box is loading from the Internet may be timing out because of the slow download speeds and its not getting all of the data (ie logo pictures) from the server. This doesn’t affect on demand when I have speeds above 4 mbps but it may be affecting the initial download at speeds below 6 – 7 mbps.
duncanbbd – 20 minutes ago »
I realise it doesn’t help for me to be nippy ;o)
not sure what you mean too many fingers in the pie, do you think its my fault ? if so I’d be more than happy to learn why. :o)
As Repassac says, I was referring to the multiple parties involved in supplying the service. Questions arise about who is able to diagnose and fix, and who has the responsibility to do so.
Hebridean – 54 minutes ago »
I have just tried both resets and still have 6 blank boxes. ………….
Other posts indicate the icons may be periodically reloaded.
Are you able to select one of the blank boxes?
REPASSAC – 52 minutes ago »
Hebridean – 54 minutes ago »
I have just tried both resets and still have 6 blank boxes. ………….
Other posts indicate the icons may be periodically reloaded.
Are you able to select one of the blank boxes?
Yes, I can select and play on demand TV – dont use all of them though.
I completely empathise with the frustration that Duncan and Hebridean are feeling! Several times during my box troubles, I felt like giving up completely, and indeed, was irritated enough to express my feelings politely to customer services at Humax. I am sure that partly it was also due to my frustration at my own incompetence and lack of technical understanding as to what was happening and why.
One thing I did quickly learn from the forum was the virtue of patience as, has been pointed out by other contributors, the boxes often sort things out themselves, (whether that’s due to changes/ inputs from Freesat/ Humax, I dont know.). I realise this isnt helpful when you are pulling your hair out because nothing is working, or the box has crashed again, but certainly as the experts have pointed out, once you have checked the firmware and done the factory restore, given time the box does seem, (fingers crossed) to behave., (and there is probably little else that you can do anyway other than pray). In my own case, with a Samsung TV, it also seems likely that the AnyNet+ function on the TV was a very mixed blessing. Switching it off has also seemed to cure problems I was having with my soundbar too, but perhaps its all coincidence?
Sorry to prattle on without offering anything very useful.
on demand seems to be working for me now. not that I did anything
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